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Sewer Cleaning reviews in Mountain View

  • D
    AAA Mike Counsil Plumbing and Rooter
    They were able to schedule service the day after I called, to be arriving between 1 - 3 PM. When they hadn't arrived or called  by 3:25 I called because I had a busy day and  didn't want to stay home indefinitely. The receptionist said that there had been an equipment problem and it would be more like 3-5 PM.  It would have been nice if they would have phoned me of the update when they found out they would be late. They arrived at 4:30. He cleaned out the sewer for about $400 then looked at the bathroom faucet and said he wouldn't  replace the washer  but would have to replace the whole fixture. He gave a MINIMUM price of $541. I told him the faucet was relatively new and the fixture cost only cost $89 but he said the cheapest fixture ( not necessarily a good one as I have )  was that price and they have financing.  I told him no thanks. He did say that our Mountain View houses have a sewer line that runs up to the house not just out to the street. I remember that a neighbor said that she always gets the city dept. of public works to fix her sewer clogs and they are prompt and free so will do that next time. Also, Mike Counsil advertises that they warranty their work but he said that because the clog was caused by tree roots there was no warranty!!
    - Anita L.
  • A
    SOD Builders
    Prior to this project, I had no experience with remodeling, nor interacted with contractors for this long a period.  As my first experience, I was really cautious and concerned going in. Before the start of the process, I had consulted with my friends for referrals for contractors.  I heard all kinds of horror stories and many weren't willing to recommend their contractor.  The friends who were willing to recommend, had contractors that were too busy to take on new work.  One of the busy contractors recommended Angie's List, form where I found SoD Builders.  Because I was new to the process, I decided to get my own material and my own interior designer.
    I got 4 bids for the project, and SoD builders was between the mid-range and high range. For the Bay Area, the price is pretty shocking, but it is competitive for the area for licensed contracting. The pricing also comes within range of online cost estimates for Bay Area.  FYI -- As a cautious, first-timer, I bought all the external, user-facing hardware (faucets, tiles, shower, toilets, sinks).
    SoD Builders really came through.  They honored their original quotation, and the baths look awesome, and compliant with city inspections, and I have a permit.  From the stories I have heard, I really appreciated the straightforwardness in dealing with SoD. On my side, I like to be fair as well, and did what I could to trust their expertise, than micro-manage what I didn't understand in the first place. 
    I lived in the house, while they were remodeling, so I had daily interactions with all the crew.  I am really a hands-on person, so this long review is just cause I lived through it.
    Every crew member from the lead for the particular specialization (plumber, electrician, tiler etc) to their assistants were very professional, made efforts to understand my requests, and concerns, and explain what they were doing, or sync up with head office.  The house was properly covered, and any damage outside the bathrooms were repaired to my satisfaction.  
    The project managers deploy their workers as an efficient,well-oiled machine, where each specialization hits the nail on the head before the next one is sent over.  Every night I reviewed what was done, and (over) communicated with the project managers.  The project managers were very responsive over emails, sometimes till late night.  I had to leave for a family emergency for a week, and they stepped up and put in a lockbox the very morning, i was to leave.  They made trips to the tile shop and to Home Depot to pick up the material I bought.  They said this was unusual, as they expected home deliveries.    When the project was all completed, house cleared, punch list complete, final inspection completed, there was a blocked sewer line, and they fixed it as part of their warranty.  Then, I found 2 lights over the sink were misaligned, and they sent their electrician the next day.  Overall, I liked their flexibility and willingness to work with the customer, and really stay within budget.
    So, was everything just perfect?  No, but pretty good given that I was bracing myself for horror, in spite of their excellent online reputation. The final result matters most, and I am having a blast with the new city-rules-compliant, bathrooms.  Primarily, since I brought the material and had my own interior designer, some hiccups in transitioning that over to the project managers created delay.
    So, what are some things to keep in mind, if you hire them.  I still give them an A, so this is just nitpicking.
    1.  They started 1-2 weeks after the date they proposed in the quotation.  This might have been good thing after all, because some of the material hadn't arrived.  Also, given how busy contractors are chasing expensive Silicon Valley projects, I was ok with it, and they say they did their best to start early.  They roughly completed it in the time period they estimated, barring delays due to material availability.
    2. Because I bought the material, they preferred if the countertop providers also installed it, with the sinks.  This seemed unusual. Some of that may also be because my countertop is huge, and required special handling as it wouldn't have fit the stairwell.
    3. Because they are an efficient machine, once they get started, they will err on finishing the work, rather consult the owner on fine points.  This created some friction, but all was professional resolved by the project manager. I'd recommend you provide rough sketches, rather than verbal communication.  Draw these, and paste them somewhere for the project manager and crew to see.
    4.  The project managers didn't review the material I bought, in detail.  So, at the last moment, we realized that the medicine cabinets I bought were to small for the existing space in the walls.  That requires some rushing around on my part, and created some delay.
    5.  They provided this cool iPhone app to keep me updated. However, it was used superficially, and sometimes the changes after original plans were not updated till the very day.  I think to stay efficient, the project managers are juggling a lot.
    Overall, I'd hire them in the future, while I'll always get counter bids for price reference. Work is great.  The people who actually do the hands-on work, did very good, timely work.
    - Sandeep J.
  • A
    EJ Plumbing
    Quote was free and quick.
    Communications were good, with few snags or delays.
    Clean work methods were practiced - never a messy area left behind.
    Inconvenience was kept to a minimum.
    Installations were as expected.
    Water flow is great!
    Cutouts made to access key pipes were re-wallboarded, taped, and re-textured. Because we have white walls, this barely shows, and will be easy to repaint.
    Passed city inspection with no flags or rework.
    Nice touch, explanations were given before, during and after each major step in the process.
    We had a lot of work done in just a few days, so EJ Plumbing (a family owned business) sent over a large crew to get the job done.
    It was a pleasure to see how well all the folks worked together, especially in tight spaces.
    If we plan future work, we will call EJ Plumbing. The quality of their work justified the price. Also, of the three contractors we contacted, they were the fastest to respond to our initial request, the most polite, and the most professional.
    - SARAH D.
  • D
    Rescue Rooter of Bay Area South - 8128

    My husband dealt with them primarily, but they actually did not solve the problem. My husband did research and fixed it himself. They ended up not charging us because they could not fix it. Why was it that my husband, who is not a professional, could figure it out and they could not? I think they just do what they do and then if it is anything beyond that, then too bad. Now that I remember, he was quick to say we needed to replace all of our pipes, but in actuality we did not. They did try with what they do.  

    - Aileen S.
  • A
    The pipe repair was performed quickly after the underground pipe was located. The pipe was not located where originally expected, and we hired C.Cruz Sub-Surface Locators to locate the pipe on Adam's recommendation. In the future I would not attempt an underground digging repair without getting the pipe located first, and having a camera put down the pipe. Most plumbing places charge about $300 to run the camera but it is worth it to know what you are getting into. Adam is the owner of San Jose Plumbing and is very experienced and knowledgeable. We are more than pleased with the way he handled this unusual situation. We have used San Jose Plumbing in the past (and have dealt with about half the crew through the years) and will definitely call them the next time a need arises (which will surely happen).
    - Marilyn M.
  • B
    $15 Sewer & Drain Services Inc
    He snaked the line once but I should have asked him to do it twice, which is what I usually do but I got distracted with something else at that time.  About 31 days later all the water in my toilets siphoned out and I called them back saying that the line was not clear.  Their warranty is only 30 days but he agreed to snake it again and got out a few roots.  He put a camera into the sewer and told me I had a break in the line, which is what caused the water to go out of my toilets becasue paper was catching onto the break.  They sent me a quote for re-doing my sewer line.  I need to get a few more opinions and quotes before I have this done.  I had the camera in my sewer a year ago and someone said it was fine.  The toilets and drains have been fine since they resnaked the sewer line.
    - Darlene H.
  • A
    Bayshore Plumbers
    They did a good job.  I watched the picture from the sewer camera and he told me what I was seeing.  got good news that there were no breaks, etc.  That is something we were worried about because we have to snake our sewer line once a year.
    - Darlene H.
  • A
    Rescue Rooter of Bay Area South - 8128
    The agent arrived quickly and at the time promised. He went to work immediately. He quickly determined what the problem was, explained it to us clearly, and then advised us regarding different options for resolving it and provided estimates for each one. After we chose one of the options he resolved the problem within a reasonable period of time (more than one sewer line was involved). He worked diligently the entire time, and there was never any delay or wasted time. When he was done clearing the lines he tested the whole system very thoroughly and completely cleaned up any messes (there were hardly any because he had been so careful). Truthfully you would not have even known he had been there. The agent was very professional and polite throughout the whole process, and very easy to deal with. He communicated clearly, explained everything to our satisfaction, and made sure we were satisfied at every step. This agent made a very unpleasant situation much easier to deal with than it might have been. Based on our experience with the service provided I highly recommend this company.
    - Aileen S.
  • C
    Roto-Rooter Plumbing & Water Cleanup
    I don't remember many details, but they convinced me I really needed to get my sewer pipes reamed out. Maybe that was true...but it shot the charges sky-high, which really was a setback for me. Afterwards I felt like I'd been had, as they got me worried about my plumbing ever working well again and talked me into the expensive service. (Actually I'd need to check my invoice to see if this is the correct branch of RotoRooter that came to my home.)
    - Susan H.
  • A
    Water Quality Plumbing
    We came home from VAC to find our toilets and showers backed up. Toilet not flushing and shower retaining water. I called Water Quality at around 10.30pm on a Sat night (Thxgiving weekend), and Oscar called back w/in 30mins or so. He helped diagnose the situation and suggested we wait till next morning since one of our toilets seemed ok for the evening to get us through the night. He advised no showers and limiting usage if possible. 
    Next day, he called when we said he would and told us he would be a bit delayed. He called again once on his way.  He arrived in due time and helped diagnose the situation with us. We determined after some time that the sewer line was backed up and after cleaning it out outside, it was clear that it was (crawl space diagnosis, looking for sewer clean out lines, etc..). Turned out roots from trees were blocking part of the line and he helped to remove these using his 30ft. snake. After fixing this, we were all set. I used the Angie's list coupon for $10 off. All in all, about an hour of work and $115 in total.
    - ROHIT S.
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Sewer Cleaning Companies in Mountain View

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