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Find Top-Rated Mountain View Home Security Companies

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Home Security System reviews in Mountain View

Real People ~ Real Reviews ~ Real Results

  • Set up of their system requires a bit of guidance, but is fairly easy overall. My first attempts to install the system without Frontpoint's guidance were not successful (because each sensor unit and its corresponding magnet had to be aligned a certain way and I wasn't aware of it). Frontpoint customer service proactively called me and guided me through the process and get my system up and running. They also agreed to give me credit for the time that had lapsed between when I had purchased the system and when I had it up and running.
    Also, their mobile app for activating and deactivating the alarm, although a bit pricey (it comes with their high-end package, which costs an extra $8 per month), is very convenient. 
    - Shankar N.
  • Our experience with them has been pretty great. We had a little bit of confusion setting up some of the stuff at first, but once we actually read the material that came with it, everything was pretty straight forward. The app is really straight forward on our phone. My husband also called them to check some things and they had really great customer service. There are different packages and we have the middle package which includes the interactive selective phone app and then it also has cellular signaling.
    - Sarah H.
  • The installation is very easy to do it yourself, but I advise sitting down, and creating a list of the windows and doors and areas you want
    monitored. 
    If you are comfortable with on-line applications, FrontPoint's on-line monitoring interface through alarm.com is very useful for an extra monthly fee.  My wife uses the iPhone app to arm the system remotely if necessary and/or dis-arm the system when she gets home from work.
    We do not use the video camera feature, but I haven't ruled it out in the future.  They recently caught a couple of day-time burglars a few streets over by using the video provided by a neighbor's security camera.
    I do not have experience with other home alarm systems, but I can tell you that some friends of ours who we trying us to convince us to install the same bay area alarm service they used, are now seriously considering switching to FrontPoint after showing them our system.

    - TIMOTHY C.
  • The people who run the office are hard to get a hold of and don't return calls as they should, but the tech who came out and did the job was very nice, knowledgeable, and did a great job. He rewired our house after a recent remodel which included new doors and windows. I would give the tech an "A" and the office people a "C."
    - TRINH P.
  • THEIR PRICING WAS COMPETITIVE WITH SEVERAL OTHER COMPANIES WE CALLED. THE MONTHLY CHARGE FOR BEING MONITORED IS $35. INSTALLATION WAS DONE QUICKLY AND NEATLY. WE FIRST HAD IT INSTALLED WITH THEM SNAKING THE WIRES THROUGH THE WALLS. LATER, THEY RETURNED AND WIRED WITH OPEN WALLS DURING A REMODEL WHICH WAS ANOTHER CHARGE BUT EASIER TO DO. ANY SERVICE CALLS HAVE GIVEN ME A 3 HOUR WINDOW AND THEIR TROUBLE SHOOTING IS DONE QUICKLY AND NEATLY. THE MONITORING SYSTEM WORKS WELL.
    - KATHLEEN C.
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    - Susan F.
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    - Rohit J.
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    - Dennis P.
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    - Roger L.
  • They sent the package and I set it up myself. It was very easy! It had all the components. $259 was just the set up fee, but that didn't include the monthly service fees.
    - Harry Y.
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Home Security Companies in Mountain View

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