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Garage Door Repair And Installation reviews in Mountain View

  • D
    The Pros: Answered the phone at 5am when I called. Very courteous on the phone, detailed, and immediately gave an acceptable window (10am-2pm). The Cons: Didn't call ahead of time despite telling me he would (minor). Coming near the end of the window (minor). Then the work was "You have to get all these things new", which included two springs, a roller, and two drums. The full cost was $1125 with installation. I then checked and found a new door, fully installed, from another company would be closr to $1300, and it would include an actual new door, springs, motor, and everything else. We ended up paying because our car was trapped in the garage before the guy arrived, and we didn't feel comfortable saying "No" after he started working. So, while prompt, if you can avoid calling them, you should.
    - taliver h.
  • A
    Pro Line Garage Doors
    As a contractor, I've dealt with every service in the industry. David was the most professional service tech I've ever encountered. My client's garage door went sideways when my guy's were working in the garage. Used Angie's list to find a repairman. Garage was fixed quickly- in just half an hour.
    - Lee H.
  • A
    One of the springs on our ancient garage door broke yesterday (noted last night), so we called Precision Overhead Garage Door Service to replace both springs (as the other one is also over 25 years old). James came to day, and provided SUPERB service! Entirely professional and courteous/friendly, with no ���up-selling���. He replaced both springs, reattached the door, and even upgraded our sensors with sensors he had replaced at another house (which despite being used, were newer than ours), and when the door did not work he swapped out the switch to see if that was the culprit before simply ���rebooting��� the motor by unplugging and plugging. The end result is a perfectly functional door, fully lubricated, with somewhat upgraded components (and brand new springs) all for the cost of just the new springs! James is a gem, and Precision is definitely our ���go to��� company for any future garage door needs. It���s always a real pleasure to experience excellent customer service in Silicon Valley in 2018, as it���s getting to be hard to find, so kudos to James and Precision Overhead Garage Door Repair!
    - David K.
  • A
    Pro Line Garage Doors
    Owner David did a great job for us. They completed the job with a determined commitment and unwavering professionalism. If your garage door or gate opener needs fixing or replacement, Pro Line Garage Doors is the company for you!
    - James H.
  • A
    Pro Line Garage Doors
    The response time was quick and the technician David was very helpful. I did have to explain the situation a few times to let them know the history, but they help me straighten out everything. The technician was knowledgeable and explained things to my husband.
    - Mel R.
  • A
    Pro Line Garage Doors
    Fantastic service. David was helpful as my daughter and I were having problems moving a vehicle to the driveway. Very happy with our quiet new motor and springs. David checked everything for us and I plan on using them for my Campbell home also. I thought the company was well represented.
    - John V.
  • A
    Pro Line Garage Doors
    Working with technician was a wonderful experience. He came out and replaced my old 25 year garage door opener the same day I called. He is extremely knowledgeable and professional. Will definitely do business with again!!!
    - joseph m.
  • B
    Update as of 06/09/2017:
    Shortly after my review I received a phone call from the owner Pat. He listened to my account of the incident and seems to care about the customer service provided by his company a great deal. He offered to replace both of my garage door springs for the price of one and offered to send someone out on the day he called. As it turned out we have a Martin door with lifetime warranty so I needed to go to an authorized Martin dealer. I appreciated Pat's professionalism and quick response to my review.

    Review posted on 06/06/2017:
    Looking at the cost for the good ratings so far it appears that perhaps the quality of service goes with how much the customers paid for. My husband was very clear about the problem but the person answered the phone didn't just say they would not do that kind of repair service. Several other companies we called were fine with what we needed but appointment time was further out so we thought we'd give Precision a try. The technician showed up and started pushing for the more expensive parts. Once it was obvious we're not going to go for that he became impatient, and tossed out a "well maybe you can find someone else who can help you" as he walked out. The whole experience was really not pleasant, and can be totally avoided if their operator simply say "we only do expensive repair"...
    - Frances H.
  • A
    Halcyon Overhead Door
    Very good responsive customer service. Took the time to answer all my questions and was able to fit my appointment in sooner than estimated. Tech was on time, installed quickly and then explained opener operations in detail. Good price also.
    - HILDY K.
  • F
    The boy,  son of the owner of  MC Garage Door came to repair my door on January 16, 2016. I was charged $1159 for part of labor for new springs, rollers, drums and opener brackets that were installed in less than an hour. I felt like I was over charged so I called around to see how much other company´s would charge for the same parts and labor. They were all quoted around $600 or less. . Since then I barely used my garage because it was our storage during our bathroom and kitchen remodel. I cleaned out the garage this past weekend to start parking my car again, but when I tried closing the door  on Monday April 25, , the door bent on the top, one of the door´s windows shattered, and it would not close completely. My ex husband who was bringing my daughter home and the time examined the door and noticed that there were screws missing where the bracket had been installed. I called MC Garage to ask them to fix the problem  and the owner asked me how much I had been charged (why should that matter?) and   what had been done.  He reluctantly sent his son out when I mentioned that  the contract says "We provide a one year warranty for the work performed on this contract." His son  said that the problem had been caused by 1) screws that  according to the boy  had   "popped out" ( but we did not find any screws) and 2)  the force being set at the highest level. He said the setting in the  motor was not his fault either because he did not touch the motor when he fixed the door in January.  He should have checked the settings after changing major parts in the door to make sure the door was safe.  Somebody could have been seriously injured.. The boy installed three new screws and adjusted the settings. He left the  door bent   and with  a  broken window which MC Garage Doors is  refusing to fix or replace.
    - Katharine B.
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Garage Door Repairs in Mountain View

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