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Flooring reviews in Mountain View

  • A
    Excellent. I have ever had such conscientious workers in my house. No distractions. Punctual. Helped each other in measuring and executing tile in closet and corners. Thoroughly professional as well& the floors turned out terrific. Before they began, Trevor showed them the ins and outs of the job, and where the sloped portions were. He knew because he had done his homework measuring and had had experience with this type of situation.
    - Mary A.
  • A
    Excellent. The owner helped select carpet and pad. The floor crew made several recommendations to improve the life of the floor refinish. We had to leave the house during the refinish but they finished on-time as promised.
    - Phil M.
  • A
    Excellent salesman/project manager (Daryl Z.), excellent carpet product, easy scheduling, professional and efficient installation, overall very satisfied and would hire again for another job. We got a quote from another company and Conklin came in with the best price even with a higher quality carpet product.
    - Michelle S.
  • F
    Awful store owners. They kept raising the price on the flooring after we picked what we wanted and lied about the markup. Then, they forced us to go to San Jose to pick up the materials. They also kicked our contractor out of the store. Also, they are incompetent installers. Avoid this store like the plague!
    - Lawrence W.
  • A

    Wow! Awesome. From start to finish. To begin with, they have a really great showroom. They have a lot of samples of different brands, styles and types of flooring. Their staff is helpful and knowledgeable. I never felt pressured or given a line like, "The sale is only this weekend" or told they were going to throw in something at a discount because I was so cool or because they were so cool. You could tell that they took pride in their company and the reputation of their business. It also seemed like the employees at the office really enjoyed working together.

    After placing my order, there was a manufacturer delay in the delivery of my flooring. This delayed the install date by two days. They kept me up to date regarding this and called me when the flooring arrived.

    The gentleman who installed my floor was fantastic. My floor couldn't look any better. Real attention to detail. This was also evident in how he was teaching his son who was with him while he was installing my floor. In the four days at my house I don't recall his son ever actually installing a piece of my flooring. However, while at my house they talked extensively about how to install the flooring, how to address the installation issues that arose during installation and the why behind them.

    I also have to give props to his son. I was very impressed by his attitude, eagerness and willingness to learn. It is a long day to go back and forth to fetch tools while you watch someone else install floor. He seemed to ask very appropriate and knowledgeable questions.

    After completing the job there was only 1.5 boxes of material left. That is impressive. Many flooring companies will sell you more floor than you need which can significantly increase the price of the job. They did such a great job measuring in the beginning and didn't charge me for more floor than I needed that now I have the perfect amount of leftover material in case I damage a piece or I do some additional remodeling.

    - Catherine H.
  • A
    California Bath and Kitchen Remodel (CBKR) is a small business operated by a team of professional, courteous, responsive, and attentive people.  I had a smooth and pleasant experience with for my master bathroom remodel.  I have a 18 year old townhouse with an awkwardly designed bathroom constructed with cheap materials.  I hired CBKR to remodel the both bathrooms.  I didn't change any of the electrical wiring nor plumbing, so it was all cosmetic.  They had scoped 4 weeks to complete each bathrooms, but they completed the master bathroom in 3 weeks and the full bathroom in 2 weeks, partly due to their efficient speed, lack of unforeseen issues, and my bathrooms being smaller than most master bathrooms.  
    Allyn Johnson is the owner of the business and oversees customer development, management, and general contracting.  He served as my single point of contact throughout the initial planning and into the execution phases.   He has always been responsive to phone calls, texts and e-mails.  Moises and Carlos are the two craftsmen who worked on the project.  Throughout the demolition and construction phases, they were courteous and professional.  They prepped and cleaned the work area each day to minimize disruption while my wife and I continue to live in the home.  They performed the work with attention to detail and also recommended design choices that made the overall appearance look better than I had designed.  Caroline is the design consultant and manages the back office items like billing and scheduling.  
    CBKR procured all of the finished goods through their supplier for the project: cabinet, countertop, tiles, plumbing fixtures, toilet, mirror, and shower door.  
    My only negative experience with the project was a misalignment between the center of one of the vanity sink faucet with the center of the vanity cabinet door panel.  Somehow, the center of the cabinet door was 1-inch to the right of the center of the sink faucet.  The dry wall texture could also be improved too so that it's not obvious where the fixtures previously hung.  
    Overall, I had a pleasant experience with CBKR.  The combination of value, courtesy, professionalism and trust was the reason why I opted for them instead of a contractor with a lower bid.

    2/16/2016 UPDATE: CKBR repaired the dry wall texture after they saw my Yelp review.  They responded to my comment and sent Moises to resurface and repaint the patches within the week.  It now looks much better.  To the untrained eye, you don't even notice that there was work done in the bathroom.  I'm a happy camper.  Thanks Allyn, Caroline, Moises and Carlos!  
    - Jeffrey C.
  • A
    Prior to this project, I had no experience with remodeling, nor interacted with contractors for this long a period.  As my first experience, I was really cautious and concerned going in. Before the start of the process, I had consulted with my friends for referrals for contractors.  I heard all kinds of horror stories and many weren't willing to recommend their contractor.  The friends who were willing to recommend, had contractors that were too busy to take on new work.  One of the busy contractors recommended Angie's List, form where I found SoD Builders.  Because I was new to the process, I decided to get my own material and my own interior designer.
    I got 4 bids for the project, and SoD builders was between the mid-range and high range. For the Bay Area, the price is pretty shocking, but it is competitive for the area for licensed contracting. The pricing also comes within range of online cost estimates for Bay Area.  FYI -- As a cautious, first-timer, I bought all the external, user-facing hardware (faucets, tiles, shower, toilets, sinks).
    SoD Builders really came through.  They honored their original quotation, and the baths look awesome, and compliant with city inspections, and I have a permit.  From the stories I have heard, I really appreciated the straightforwardness in dealing with SoD. On my side, I like to be fair as well, and did what I could to trust their expertise, than micro-manage what I didn't understand in the first place. 
    I lived in the house, while they were remodeling, so I had daily interactions with all the crew.  I am really a hands-on person, so this long review is just cause I lived through it.
    Every crew member from the lead for the particular specialization (plumber, electrician, tiler etc) to their assistants were very professional, made efforts to understand my requests, and concerns, and explain what they were doing, or sync up with head office.  The house was properly covered, and any damage outside the bathrooms were repaired to my satisfaction.  
    The project managers deploy their workers as an efficient,well-oiled machine, where each specialization hits the nail on the head before the next one is sent over.  Every night I reviewed what was done, and (over) communicated with the project managers.  The project managers were very responsive over emails, sometimes till late night.  I had to leave for a family emergency for a week, and they stepped up and put in a lockbox the very morning, i was to leave.  They made trips to the tile shop and to Home Depot to pick up the material I bought.  They said this was unusual, as they expected home deliveries.    When the project was all completed, house cleared, punch list complete, final inspection completed, there was a blocked sewer line, and they fixed it as part of their warranty.  Then, I found 2 lights over the sink were misaligned, and they sent their electrician the next day.  Overall, I liked their flexibility and willingness to work with the customer, and really stay within budget.
    So, was everything just perfect?  No, but pretty good given that I was bracing myself for horror, in spite of their excellent online reputation. The final result matters most, and I am having a blast with the new city-rules-compliant, bathrooms.  Primarily, since I brought the material and had my own interior designer, some hiccups in transitioning that over to the project managers created delay.
    So, what are some things to keep in mind, if you hire them.  I still give them an A, so this is just nitpicking.
    1.  They started 1-2 weeks after the date they proposed in the quotation.  This might have been good thing after all, because some of the material hadn't arrived.  Also, given how busy contractors are chasing expensive Silicon Valley projects, I was ok with it, and they say they did their best to start early.  They roughly completed it in the time period they estimated, barring delays due to material availability.
    2. Because I bought the material, they preferred if the countertop providers also installed it, with the sinks.  This seemed unusual. Some of that may also be because my countertop is huge, and required special handling as it wouldn't have fit the stairwell.
    3. Because they are an efficient machine, once they get started, they will err on finishing the work, rather consult the owner on fine points.  This created some friction, but all was professional resolved by the project manager. I'd recommend you provide rough sketches, rather than verbal communication.  Draw these, and paste them somewhere for the project manager and crew to see.
    4.  The project managers didn't review the material I bought, in detail.  So, at the last moment, we realized that the medicine cabinets I bought were to small for the existing space in the walls.  That requires some rushing around on my part, and created some delay.
    5.  They provided this cool iPhone app to keep me updated. However, it was used superficially, and sometimes the changes after original plans were not updated till the very day.  I think to stay efficient, the project managers are juggling a lot.
    Overall, I'd hire them in the future, while I'll always get counter bids for price reference. Work is great.  The people who actually do the hands-on work, did very good, timely work.
    - Sandeep J.
  • A
    I can't say enough good things about my experience with Joe. He was consistent, professional, helpful and knowledgeable. He gave us great advice through the whole project and I never felt like he was trying to make us make decisions in order for him to make more money - he always seemed to have our interests, and the quality of the work, at heart.
    We started in early August and he gave us an Oct 5 finish date and came in a few days before that.  He and all his workers were punctual, professional and on time. They took great care of our new place.
    I am planning on working with him again on any future work we need to do.
    - Maria W.
  • A
    Vick at Carpeteria was very helpful in explaining detailed information about different types of hardwood and which application would work best in our home. The schedulers were responsive. The installers did a great job on each type of flooring.
    - Lisa R.
  • A

    The GoodFellas Construction were very responsive and professional.   They completed a challenging project in 6 weeks working 6 days a week including Saturdays and starting very early in the morning and into the evenings.  The dead line was very important and they took ownership of delivering quality work by the dead line.

    Ran Leemore from GoodFellas was very responsive and attentive to all details.  I really appreciated all of his help.  In addition, the

    GoodFellas foreman Tacktook was very knowledgeable and his advice helped me save quite a bit of money in materials.  The bathroom tile work was excellent.   I hope to work with them again in the future and recommend them to anyone remodeling their home.

    - Carlos C.
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Flooring Installers in Mountain View

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