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Roofing reviews in Moreno Valley

  • D
    Guardian Roofs Inc
    Dear Mr. Yasher M. or Staff of Angie���s List, Enclosed attachments are as follow: 1) Seven attachments of workmanship & material issues 2) Original & Final 5/10/2018 Guardian Roofs Energy Solution Proposal Agreement 3) Recanting of 40 years material warranty by manufacturer; Edited & Final 5/22/2018 Guardian Roofs Energy Solution Proposal Agreement 4) O���Hagin Vents for 23148������92553; Attic Ventilation Analysis on 4/26/2018 5) O���Hagin Vent Solution for Airway Obstruction 7/12/2018 6) City of Moreno Valley; Correction Notice by Inspector Thomas Arce 6/13/2018 7) Receipt for three 12��� RCX Gravity Ventilators SF purchased 6-12-2018 8) City of Moreno Valley; Final Inspection by Inspector Mike Lungren 7/18/2018 I have been very patience & had compromised from original ���Proposal Agreement��� (hereinafter as CONTRACT) on May 6, 2018, for the flat roofing system that will give 40 YEAR MATERIAL WARRANTY BY MANUFACTURER & CERTIFIED; however, upon completion of that contract on May 10, 2018, with Mr. Gregg Thompson (hereinafter as Thompson), Contractor Steve L. Sudduth (hereinafter as Sudduth) had altered his CONTRACT for the flat roofing system section. On original contract on 5/6/2018, Sudduth had stated for 40 YEAR MATERIAL WARRANTY BY MANUFACTURER & CERTIFIED then later changed into 10 YEAR by which I did not concurred to that CONTRACT. After several calls from Thompson to finalize this contract and convincing me that their CONTRACT materials will make my home cooler via using radiant barrier foil, several O���Hagin vents on tile roof section and using four (4) whirlybird vents on the flat roof to have a turbine to suck up the hot air inside that flat roof attic; hence, by believing Thompson���s professional roof advises & also Thompson had seen inside my house regarding to the roof & its attached ceilings, I had to compromise so we had agreed for 20 YEAR MATERIAL WARRANTY BY MANUFACTURER & CERTIFIED for the flat roofing system on May 22, 2018, with total price including materials & labors of $14,958. Furthermore, I had clarified to Thompson that I will be checking like President Ronald Regan���s famous motto, ���TRUST BUT VERIFY!��� Based on the contract the approximated starting date was within two weeks; again I compromised in which Sudduth had to order three rolls of REX Synfelt as the underlayment for roof tiles which will take two weeks then after the arrival of REX Synfelt, Mario Gutierrez (hereinafter as Gutierrez, Project Manager) told me that if they used ���Whirlybird��� vents I will have to sign a waiver that if there are any leakage due to application of ���Whirlybird��� vents. This is unbelievable after convincing me to agree on using ���Whirlybird��� vents to keep my home cool; Mario called Sudduth that there will be an issue of leakage from application of Whirlybird vents----Sudduth called me to use a gravity vents equivalent to ���Whirlybird��� in dollar amount about $300 due to each 14 inches size of Whirlybird vents was priced at $75 each at Home Depot. I called Thompson that Whirlybird vent cannot be built on the flat roof; Thompson respond that ���Yes, you can by building a curve around the Whirlybird vent,��� which Gutierrez refused to do. Hence, I had to do research on the internet then found the best gravity vent with longevity of five years with best material & design, which was Soler & Palau 12��� CRX Gravity Ventilator Self Flashing ($92.12) then I texted Sudduth with attached photo, who replied via text as ���Gravity vents look great for your flat roof.��� I ordered online at which will arrive from 7 to 10 business days. Prior to arrival of three gravity vents, Gutierrez informed me that Dan Hill will begin prior to July 4 of 2018, then I texted Dan Hill on June 23, 2018, that those three gravity vents have arrived. However, the job began on Wednesday 7/11/2018; Gutierrez���s workers (Ruben Zalpa & Carlos Zalpa, cousins to each other) came at 8 AM then I informed them that I will like to see all materials that are to be apply on my roof then Ruben show me the radiant barrier foil rolls & Owen-Corning ���Deck Defender,��� which I did not agree then I texted Gutierrez and called Thompson that ���Deck Defender��� was not in the contract; Thompson said, ���You will get what you ordered��� and upon arrival to my home, Gutierrez said, ���there was a miscommunication!��� Again, I instructed Gutierrez that I will be following President Ronald Reagan���s motto, ���TRUST BUT VERIFY!��� After first application of roof material, CertainTeed Glassbase Base Sheet, I will check then continue on the second application, Flintlastic STA Sheet and finally last application will be Flintlastic GTA; likewise I will do the same for the tile roof---radiant barrier foil will be first layer then afterward Rex Synfelt as the underlayment sheets (double). Furthermore, I have informed several times to Ruben Zalpa prior leaving the job site during the evening to swipe the trashes coming down from the roof such as sharp chipped woods, nails, roofing materials & etc. & including of the back entrance of my house; however, Ruben either ignored or did not understand the seriousness by which my dogs as well as myself may step on those dangerous objects (nails & sharp chipped woods) during the evening. Hence, I personally had to clean those trashes on two consecutive days. In addition, on 7-12-2018 genius Ruben Zalpa requested me to get my vehicle out of the garage and somebody left an O���Hagin vent on the driveway for which I accidentally drove over that vent. Now, somebody is accusing of stepping on that vent, but immediately after this incident Ruben & Carlos told me that they will inform ABC roofing supplier that there is one missing O���Hagin vent out of ten (10)O���Hagin vents; now, Sudduth is threatening to charge me for the damage O���Hagin vent. On Thursday 7/12/2018, Building & Safety Inspector, Craig, from City of Moreno Valley came to inspect the roof sheathing in which there were three OSB plywood sheets had been dry rotted and need to be replace. Upon opening & removing those three sheets of dry rot plywood, two were at the tile roof & one was at the flat roof; then we discovered two sides, tile & flat roofs do not have any space for ventilation due to severe obstructions of thick fiberglass insulations between rafters. Immediately, I communicated with O���Hagin Regional Sale Manager, Jacob Carlson (mobile # 916-622-4530 & email, who sent me an email 7-12-2018 with attachment in which the diagram descriptions require to drill three holes of 5/8 inches on top & bottom of each rafter in order to overcome the fiberglass instillation obstruction against airflow. Then, I forwarded that email to Thompson, who never replied that email. Hence, we did not apply any gravity vent & O���Hagin vents on both tile & flat roofs, except on the garage roof section we applied 12 O���Hagin vents as a compromise for Gutierrez���s refusal to make an opening. Since Gutierrez refused to make an opening of 22��� x 30��� dimension at roof/frame fill area on top of garage roof for required attic access & airflow (opening must remain unobstructed); this task was written on the CONTRACT and stated as ���TO BE INSTALLED PER O���HAGIN SPECS FOR YOUR ADDRESS.��� Unfortunately, the three S&P RCX gravity vents will not be able to return since at the instruction of Sudduth to spray paint them white with Rust-Oleum brand and deadline for return is within 30 days and from 31 to 60 days will only get store credit. As a contractor, Sudduth had breach his own contract due to the delay and not honoring his verbal recommendation to purchase gravity vents; Sudduth never came to my home but Gregg Thompson had several times! Sudduth had expected me to be an expert regarding to my roof that there are thick insulation on both sides of the roof, which is a nefarious intention by Sudduth so that I will have to swallow the cost of those three S&P 12��� RCX gravity vents & its painting cost. Following issues need to be address: 1) Replace the chipped tiles at the valley of the roof 2) Repair all garage OSB plywood sheets that had been painted white in the past now due to many deep long nailing to cause the plywood to split, crack & broken pieces & drywall chipping off pieces; fixing via firstly patching up the damaged areas then paint; also cover or remove material inside the garage so that they will not be painted. 3) Valley tiles are not cut straight by which some are 1.5 inches to 2.0 inches apart from the center. 4) Remove the white paint on the end cap tiles 5) Realign on end cap tiles on the right side at the front house 6) A missing nail on one of the end cap tile at the left side top of the garage 7) Repair unnecessary five holes at eves of the drip edge metal 8) Rain gutter on the flat roof need to be address for none uniformity like the front rain gutter 9) A dent on the O���Hagin vent 10) Repair the crack roof mud next to chimney. 11) Reimburse for those brand new three (3) Soler & Palau 12��� RCX Gravity Ventilators with Self Flashing ($296.39) 12) Return credit of $300 for none application of four 14��� white aluminum Whirlybird vents according to Guardian Roof Energy Solution Proposal Agreement 13) Reimburse for six Rust-Oleum white spray paint cans ($25.74) 14) Since three (3) OSB plywood sheet were used on roof; in Proposal Agreement ten (10) OSB plywood sheets were prepaid for $320; return credit of seven sheets at $32 each will be $224 15) Twenty (20) years CertainTeed System Warranty certification addressing to 23148 Surtees Court, Moreno Valley, CA 92553 and including of dating about July 2018 All these issues must be resolve amicably prior to the payment of $14,115.48 Respectfully yours, William K. Lee, PharmD PS: attachments from 2 thru 8 will be email to
    - WILLIAM L.
  • B
    Great, until I asked for a small job that he said he'd do and quoted me a price. Later, told me he couldn't do it for that price. But, I talked to him and he came through for the price he originally quoted me. Made several phone calls, left several messages, they would not call me back. Finally I called and blocked my #, they picked up and put me on the schedule 2 1/2 months after when they were originally supposed to do the small job. The first large whole roof job went great, no problems.
    - Connie L.
  • C
    Roof Rx

    communication was not very good. keep trying to get a date for the service. finally did.

    the paint on the vents is streaked. a roll of vent sealing material was left behind. they broke a few  Christmas light hangers on the front roof when the gutters were cleaned. They did not let me know that. I found them after the fact.

    - Bob B.
  • A
    Woolbright���s Roofing & Construction Inc
    job was done quickly.  professional & friendly.  i have 3 turbow attic fans on roof.  it was suggested to cover with plastic to prevent possible leaking into house when the rainy season begins.  since i cannot do this myself;  jim quoted $75 to have him return & cover up fans.  then another $75 to take off covers when no longer needed.  
    jim's wife joanne sent me photos of work done & detailed billing invoice right after work completion
    - Carol B.
  • A
    New Millennium Construction
    Following the last storm an old repaired leak around the chimney started again as well as another at the roof transition. The company owner, Tom Torres, responded to my telephone call very soon and completed an estimate for the repair and another for a complete roof replacement if desired. He scheduled the repair for the roof within a few days and kept me informed by telephone of times. He arrived within 15 minutes of the scheduled time with a helper and completed the work within 4 hours. The mastic sealant that was there was removed and replaced by metal flashing to the fascia board to make a tight seal. New shingles were applied around this and the chimney also with galvanized flashing. He advised me that although the new shingles were the same color they would not completely match due to weathering of the old shingles, however, they are not that noticeable. The debris was removed completely. I also asked Tom if he could install a small amount of flashing on my patio which he did at no extra charge. There is a 2 year warranty on labor. I would definitely recommend this company. Tom is easy to work with, a good communicator, and considerate.
    - ANITA B.
  • A
    Roof Rx
    The inspection of the roof was very though with pictures and detailed explanations of problems and also the positives.  A very good report was submitted to me about the roof.  Work was scheduled and the completed on time in one day.  Excellent job.
    - Lyle B.
  • D
    Roof Rx
    The company contacted us to make an appointment after we purchased the coupon. They were very busy and the earliest appointment they had was on 1/22/2105.  We scheduled that. The technician came out on time. He inspected the gutters and the roof. He gave us a verbal estimate of how much it would cost to repair the minor leak in our roof. We told him at the time that we simply want the gutters cleaned out. He said we need to call the company to schedule that service. They scheduled for Feb 3rd from 8 to 10 AM. I myself called in on 1/22 and the representative confirmed that the appointment was scheduled.
    On Feb 3rd no one showed up as scheduled, so we called in. We were told we had no appointment for that day.  Upon our insistence, they said they would send out the technician we he completed another job.  The technician arrived in the afternoon, and after he looked at the roof, he said he could not do the work because it was "metal". Our roof is asphalt shingle, but at this point we did not want to argue or insist. He advised us to request a refund through Angie's List. That is what we will do.
    If you need service quickly, this is not the company to use. If they were not able to provide the service we needed, we should have been told that on the first visit. We wanted our gutters cleaned before any rains come. We purchased the coupon on 1/3/2015 and on the 2nd visit on Feb 3rd, they said they can't do the work.  We are disappointed with this company, they have wasted our time.
    - Funda K.
  • F
    Roof Rx
    We purchased a coupon from Roof Rx based on their Angie's List information.  They state on their listing that they have Saturday hours - This was very important to us since our work schedule precludes us from having any work performed during the week.  They contacted us by telephone and said that they would not schedule any work on the weekends.  I mentioned that they list Saturday hours on their Angie's List listing, but they still will not schedule.  I have asked Angie's List for a refund for the coupon that was purchased.
    - David B.
  • A
    Mel's Roofing
    The service was excellent and especially for the amount of work he did and quality.  He took pictures of the damage and showed it to me and took pictures after he repaired everything to show me.  He made sure to thoroughly check all the tiles and roof, replaced any that were in poor shape, cleaned every inch of the roof and did a very comprehensive tune-up.  He was very efficient, courteous, prompt, accommodating, informative and had great communication.  He was completely honest and trustworthy.  I would highly recommend him.  I am completely satisfied with the entire experience.
    - Dave and Melody W.
  • A
    Mel's Roofing
    We tried to work around my 4-day workweek and schedule on my off day but that didn't work out.  It took a couple phone calls but we did get him out on a Monday and he was very thorough and efficient in fixing a storm-broken tile, as well as finding and replacing a cracked one.  We were very pleased once the work was done.
    - David J.
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