Bay Area Drainage Inc

DESCRIPTION OF WORK
Install French drain on uphill side and unclog an existing drain pipe on downhill side.

DESCRIPTION OF WORK
Bay Area Drainage responded to a drainage need we had in front of one of our condos back about 1998 and did very good work on a french drain; I saved their paperwork to use them if we had another need recently we had a drainage problem at a low-lying sidewalk in front of one of our other units, so i was eager to contact them; I called and got no answer so left a voicemail; no one responded so after a couple of days I called again and spoke with Mara, who set up an early morning appointment for someone to come out and meet with me. (Note our location is very close in town to their business address -- Moraga.) I took time off from work that morning to meet with the rep who did not show up; I phoned in and had to leave a voicemail, which was irate. Immediately -- as I was backing the car out of the driveway to go to work late -- the guy showed up. He was not in a good mood, so he must have overheard my irate message. I composed myself and spoke politely with him -- his kids were in the back of his car, so i don't think he had prepared for this meeting. I walked with him over to the location and he said he could tell from looking at the dry water marks what the problem was. I told him of another contractor's suggestion and he said he agreed with it, and that was it. I said good by as I raced to my car to get to work late and he mentioned his office would send me a proposal in a couple of days. nothing came, so I called his office yesterday. No answer left voicemail. No response. Called again and spoke with Mara who said she had emailed me the proposal several days prior. I explained I had not received it. She verified the email address with me and it was wrong. We corrected it. She said she would re-send the proposal. this morning still no proposal so I called back and spoke with her again; she said maybe it went into spam because she sent it to the correct email address. While she was on the phone we checked spam and it was not there. We verified the email address again and I gave her a second email address. I also gave her a fax number. 1/2 hour later still nothing so I called back; she was polite but said the phone had been ringing off the hook and she had not had a chance to get to me. I too was polite and asked for her email address and told her I would send her an email that she could respond to and in the email I would give her my phone number, 3 email addresses and fax number. Sent that and have heard nothing back; will not try again because I know I will never hear from them. The problem here was professionalism; they either should have told me they were too busy to handle my situation or too annoyed by my initial angry attitude. Gretchen Trupiano 925 808 9026

DESCRIPTION OF WORK
Provided quote only for installation of french drain.

DESCRIPTION OF WORK
Installed Fench Drain in the crawl space and down the outside of the house to the street .

DESCRIPTION OF WORK
scoped out plugged french drains surrounding home; replaced  root overgrown drain to street;