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Cell Phone Service reviews in Moorpark

  • D
    I was originally having difficulty with my HTC EVO 4G phone when it was determined by their repair shop the phone was no longer working correctly.  Next I was informed Sprint no longer carried/made the HTC EVO 4G and the only replacement I could receive was the LG Marquee.  Along with this the store manager Corey (who now works in their new Granada Hills location) said "give the LG a try for a month and if after you are unhappy with it I will exchange it for a different model."  Sounds great however he failed to enter our conversation into the system.  When I went into the store the other day, the new manager John said he didn't think there was anything he could do because of the lack of documentation.  He called Corey who confirmed everything I said and
    recommended John call Sprint.  John called Sprint and left a message.  I did not hear anything so I called John and according to the person who answered the phone he was out of the store.  I left a message for John to call me back...after not hearing back, I called again and this time John answered and told me Sprint declined the request for a phone exchange since Corey recently exchanged my phone.  I have been a Sprint customer for 17 years, always paid on time, never had any problems.  Now my first problem in 17 years cannot be corrected.  After hearing this news I contacted Sprint Customer Service and was basically told to go pound sand because there is no documentation.  Now my options are: (1) Upgrade my phone for $350 or  (2) cancel service for $200 and go with a different provider.  As many times as I was told we want to help, are here to help, and want you to be satisfied Sprint is 100% unsuccessful.  I'm still waiting for the supervisor's manager's manager's manager to call me back on Monday...we'll see what happens but it's not looking to promising.
    If you are considering using sprint as your cell phone provider I would definitely proceed with extreme caution as well as ensure each transaction and conversation are correctly entered into their system so you do not get bit in the a** like I have.  DO NOT TAKE THIS COMPANY AT THEIR WORD!
    - James S.
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Cell Phone Companies in Moorpark

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