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Pet Care & Health reviews in Mckinleyville

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  • I have four dogs, and one kittens. I have had my teacup poodle groomed by Muddy Paws in the past and it was excellent, including the price. But on this particular visit, actually every few weeks, I take a few of my dogs to Muddy Paws to have their toe nails clipped. I am not able to clip these dogs' nails at all. They squirm, try to nip at the clippers, act like they are having heart attacks, and cannot at all get their nails clipped at all. So, I discovered that Muddy Paws will clip the nails any size dog or cat for the low cost of $7.00.
    They are the cheapest in this entire area. Plus, I don't know how they do it? One person, sometimes two, take the dog just behind the counter, I can see the dog and the workers, and they are able to get all of the nails clipped in a manner of about 1-2 minutes.
    Excellent service! I highly recommend!
    - Amanda P.
  • I have used this vets Sat clinics for vaccines and the staff is always very friendly and helpful. They treat every animal as if it were their own. My 4 year old Maltese was attacked by a large dog and in shock. I called them at 2 minutes till closing and they said and quot;bring him inand quot; the vet and techs stayed after hours to stabelize Loui. They let us bring our other dog in to comfort Loui. The did surgery the following day and Loui made it out great. I would recommend them to anyone. They are always willing to take you right away if there is an emergency and they are very caring and helpful. Great doctors!!
    - R R.
  • iI called - frantic with a cat with pneumonia. A very bored, couldn't
    care less receptionist explained they were booked, did not offer a
    referral, did not even display a modicum of concern. I seemed to get the
    distinct impression she was counting down the minutes till closing. 2 and 1/2 hours before they closed, I should point out.
    I attempted to ask some questions for information but got frozen out. Here is what I did learn;

    An exam for a new
    patient is $55 and and quot;includes everythingand quot; however that doesn't mean
    everything - it was just her being ignorant of the concept that
    and quot;everythingand quot; in this case meant a basic physical exam only, not; tests, x-rays
    or meds. What it did mean was that the doc would look the cat over,
    listen to the lungs, feel the kidneys, etc. Hardly and quot;everythingand quot; = a very poorly informed switchboard operator, or one who just does not care.

    All in all, as far as
    the McKinleyville Animal Care Center's front desk making a first
    impression, given the attitude of that person, I didn't go there.
    Anytime someone answers a telephone for a business, they are making that
    indelible first impression. She failed miserably. How can I trust my
    fur-children to a place that would put her on the phone? The hours are
    also slightly off-putting.
    - Marga B.
  • I have had several bad experiences at Arcata Animal Hospital, and this particular event was not an exception. My cat is difficult to deal with, and does not like to be touched by strangers. They know this from her charts, and I have tried to communicate to them that they have to let me be involved in her exam and tell me what they plan to do beforehand so I can let them know whether or not she will tolerate it. They NEVER listen, or take me seriously. I am not a stupid person (yet they frequently make me feel as if I am), and I have lived with my cat for five years; one would think I would know what I'm talking about when it comes what she will allow. Also, they take the pets in a back room in which the owners are not allowed to complete all procedues (whether or not the pet is aggressive), and there has always been something off about that to me.
    On this occasion, the tech came into the room (after my cat had hissed at the vet, and would not let her touch her) and proceeded to grab the scruff of my cat's neck as she is telling me she needs to do this in order to see my cat's teeth. I had just about enough time to say, and quot;You do NOT want to do that!and quot; before the tech grabbed my cat (with no greeting directed at my cat or consultation with me about the action). Needless to say, my cat began thrashing around on the exam table, so I went to grab her in order to prevent her from biting the staff while saying to the tech, and quot;LET GO, LET GO, LET GO.and quot; Surprise! The tech did not listen, so my cat became more and more furious. I ended up getting bitten on the pad of my thumb badly enough to draw blood while blocking my cat from going for the tech's free hand, at which point the vet finally told the tech to let my cat go. She did, and my cat quickly calmed down after they left the room, apparently not even vaugely aware that she had bitten me. They decided not to do the physical exam, but charged me $70 for the vaccinations and around $10 for the office visit, if I'm not mistaken. My cat and I were both very stressed after this incident.
    In June 2012, I took another pet for some other care, and I had a discussion with office staff, and eventually another vet about getting my cat a physical. They informed me that they wanted to gas her until she fell asleep, then do the exam, and since she bit me the last time, I was not allowed to be in the room. That is ridiculous, and completely unnecessary for a yearly physical for a healthy, younger cat! What bothered me the most about these excessive measures was that the vet didn't even touch on the possibility that gasing my cat was more cost/stress than it was worth for such a routine procedure. She just said it matter-of-factly, as if I had no other option. I will never go there again.
    If you have pets that are easy to deal with, I wouldn't steer you away from this place. However, if you like to be in the exam room when something procedural is being done to your pet (including vaccinations), and if you value being listened to and not treated as if you are as dumb as a rock when it comes to your pet's needs/behaviors, do not go here.

    - Ashleigh N.
  • Since I have brought all my cats (I currently have 5, but have taken about 11 over the years) to this clinic, it is obvious that I have had generally good experiences with it. Dr. David Trobitz is the owner and the vet I have seen the most, but he is considering retiring, and has always had other vets working for him. He currently has two young women vets, who are the two I saw most recently, and while I thought they were professional, I didn't think they had much of a "bedside manner," and don't particularly want to see either of them again. Dr. Trobitz, on the other hand, is friendly and outgoing, and has always shown me a personal attitude and willingness to talk without rushing me out of the office. I have no complaints about my most recent visits with the new vets, other than the lack of any personal relating to me, but I do feel that the techs vary greatly from extremely helpful (I am disabled and they are always wiling to bring my cat from and to my car and carry the cat to the main desk, since I can't do that) to those bordering on rude. I have sometimes been left standing by the desk without being acknowledged for several minutes, even though there were 2 or 3 techs there who could have at least said " I'll be with you in (whatever)" just to let you know that you were not being ignored. Over the years I have had to take sick and dying cats to the clinic, and have generally been pleased with the care that was taken. Most recently, some months ago, one of my cats seemed to be having difficulty jumping up and I suspected an injury but was unable to see what was causing it. Dr. Trobitz treated her and found that someone had shot her in the thigh area with a pellet gun, which required surgery to remove. He showed his concern by coming out to where I was waiting and showed me the pellet (unlikea BB in that it cannot be easily extracted because of its shape) and explained to me that if she had been hit a couple inches in front it would have probably have killed her, and if I had waited much longer to bring her in it could have gotten infected and also resulted in her death. Many years ago I lost my most beloved cat to something that had not shown up on any test, although they did all the blood work etc. and we kept him there so that he could be fed intravenously, but he simply continued to waste away and was obviously wanting to be left alone to die. When I had him euthanized, the vet who did this procedure said it was probably cancer, which I had not been told before, and I will always wonder why it couldn't be determined what was wrong with him and what, if anything, could be done for him. I am writing this review primarily because there are almost no other reviews of vets, and I know that there is at least one other vet in McKin who I would not recommend, and I have been told by friends in Arcata of vet practices they loved (in Sunnybrae). I hope others will take the time to review their vets so that someone looking for a vet will have somewhere to start.
    - Carol W.
  • unknown
    - Claudia M.
  • unknown
    - blair d.
  • The experience has been great. It's convenient. They give good personal service and good hours. They have a large varied staff.
    - Jim H.
  • Overall, I would rate them an A. I like the staff and the technicians. The doctor is very knowledgable.
    - Jo Ann S.
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Pet Care Providers in Mckinleyville

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