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Carpet Cleaning reviews in Martinez

Real People ~ Real Reviews ~ Real Results

  • Andre is a top notch pro , efficient, hard working , pride of work, If you are in the American Canyon area , you need to give him a shot.. Extremely satisfied with the finish product ... Thanks Andre .....
    - Ron B.
  • My son in law used them and he was happy with them so I used them too. I had an area in my family room that was bad. I have used them twice. The price was average and they did a good job. They were very friendly and on time. The only problem is they were supposed call ahead of time and let me know they are coming but neither time they did not do that. I had a deal with them.
    - Diane D.
  • We've had him here a couple of times before. He is very thorough, gets out all the stains, and works extra hard to get out tire tracks left in the hallway by the wheelchair.  The carpet looks like new and stays clean-looking for a long time.  Excellent work and will definitely continue to use him. 


    - John M.
  • one of the crew called to let us know where they were and when we could expect them. they arrived within 10minutes of the appointment time.   they explained what they were going to do and how their equipment worked. they did extensive pre-spotting and stain treatments which we had requested.  they were very careful with doors and the gates as we have a dog that likes to go on "walk-abouts!"   they were very personnable and polite and very knowledgeable. .having such clean polite employees is a credit to the stanley steemer #64.
    - rita kay j.
  • Gus called & asked if he could arrive before our 3:30 appointment.  I agreed to this and when he arrived I showed the areas to be cleaned and he went right to work.  When he finished the master bedroom he asked me to inspect it.  My Chow Chow sleeps in one spot in this bedroom and there was a dark spot from that area.  Gus got that spot out and other spots as well.  When he finished the house, he asked me again to inspect the other areas.  All carpets were spotless as well as the spots I was worried wouldn't come out.
    Gus and Carpet Wizard did a great job and in the future I will always use this company.  Thanks, Gus!
    - Shirley P.
  • Scott and Tammy arrived on time and provided details of what would be done as well as the estimate.  While the cost was a little high, they did a wonderful job.  Scott also gave me hints on cleaning my carpet between major cleanings and products to avoid; i.e. Folex.
    The carpeting looks great and I would recommend their service.
    - Sandee H.
  • It was the cleanest anyone has ever gotten the carpet.  He actually went over them twice.  In the one area that was heavily soiled from wheelchair tire tracks, he spent considerable time and attention to get the wheel marks out. No one has ever done that before.  We called him from a promotional deal, and he did not charge extra for the extra time he spent.  We will definitely use him again.
    - John M.
  • The service is amazing!  I called on a Monday, very last minute, as I had company coming into town and my pet had suffered from multiple episodes of vomiting throughout my home! I asked how soon they could come and was told Friday. Unfortunately that would be too late. Just as I was ready to hang up, the incredibly kind gentleman offered to come out that night! Really? Amazing! He was concerned that an evening appointment would be inconvenient for me and asked if it would bother me for them to be there so late. Not only am I blown away that they would accommodate me, but being considerate on top of it? Phenomenal customer service!! Two gentleman showed up promptly at 6pm, explained the whole process to me and set right to work. They were very thorough, constantly checking in with each other on how well a spot was coming out or whether or not an area needed a second pass. I also appreciated that they were considerate of my animals! vThe process is strange looking- one man sprays and the other uses what looks like a giant floor polisher to clean the carpet. In 2 hours they were done and the carpet looked incredible! My carpet is a minimum of 8-10 years old but replacing it is not an option at this time. It looked brand new. I'm only sorry I didn't take before and after pictures! The gentleman asked that I look around at the spots and make sure I was happy. Happy, I was astounded! 
    My only issue was that the organic solvent had a different odor- not bad, just strange. In fairness, I have the sense of smell of a bloodhound and every other review seemed to like the "fresh smell". A few hours of open windows and everything was perfect!
    Thank you Naturell for your incredible customer service, work ethic and great product! The prices are very competitive and the result was beyond what I expected!
    - Shelagh O.
  • Had an appointment for between 11-12 pm today. It was after 12 before they called to say they would be late. When they arrived at 12:45 service person was VERY pushy telling me that my 8 month old carpet needed to be deep cleaned and they wouldn't do the job unless I bought $140 worth of service. He was very rude and insisted the whole house needed to be done, not just the two rooms. Explained I wanted to see a sample of their work before I did the whole house. He became so rude I asked him to leave. Called dispatcher and he sent them back to do the two rooms and same person returned huffing and puffing, slaming things, OBVIOUSLY unhappy that he had to return. He was rude to myself and my daughter. This person acted like a spoiled 3 year old who was told no. He was the worst most rude service person I've ever done business with. Nedless to say they also did a terrible job because they were forced to return. This is a bait and switch company. They send out coupons so they can get this pushy salesperson in your home to jack the price up.
    - gina s.
  • I was extremely dissapointed in the quality of service. The price they quoted me on the phone was incorrect. When they arrived at our home they said they would have to add $75.00 because we had an air conditioner. They neglected to mention that charge when I received my telephone quote. When I phoned the customer service manager to complain about the price difference he was less than friendly. This is my first and last time using COIT.
    - Lisa W.
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Carpet Cleaners in Martinez

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