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Window Replacement reviews in Manhattan Beach

  • A
    On-site discussion of work was followed by receipt of a comprehensive quote. Proposal left no doubts that all roofing job needs would be addressed (even included pulling of city permit) and was cost-competitive with other quotes received. Entire job took just three days - impressive given the work scope. All items were completed per proposal, the completed installation appeared highly professional, and clean-up was very good. We can recommend this business for involved roofing projects with no reservations.
    - Neil D.
  • A
    I own a 2200 sq ft., 3-story townhouse 2 blocks from the beach. This home was built in 1990, but was in need of a major restore and minor remodel. Major remodel means that materials and labor cost about $250000 for this job. Plan was to restore the home so that it would need very little maintenance for the next 20+ years. Work included new roof, major deck repair, major termite damage repair, new windows and doors, interior and exterior repaint, A/C install, new furnace, new hot water heater, electrical upgrade, car port revamp, master bath revamp, new kitchen cabinets, new appliances, new floor covering, etc. Since work list required so many different crafts, I wanted a good contractor who could do most of this work with his own staff, and minimize the use of sub-contractors. I selected Lou Philippe���s Stone Age Design and Build for this job because he takes on only enough work so that he can use only his dedicated crew for most of the work. Also, I had no skill, time and energy to manage a home restore. Since work was a ���restore��� more than a ���remodel,��� I did not ask for any ���hard��� estimates for this work. I decided that I could trust Stone Age, and that it was more important for me to just get the job done absolutely right rather than continue to negotiate price. It seemed to me that if you can���t trust your contractor with a home you live in, you are going to have lots of trouble in the future. Not everybody may choose to work this way, but you really have to have trust unless you want to get in the middle of every step of the job. One needs to plan work well ahead of time to work with Stone Age. Since company is small, and does no sub-contract key work, the job has to fit the crew���s schedule. Had hoped to start work in fall on 2015, but had to wait till spring of 2016. Moved out of house and into a long term stay hotel for about 5 months till work was completed in the fall of 2016. This report is written in the summer of 2017 because work was just completed (at my scheduling request ��� not the contractors) on a problem described below Not sure if the original restore / remodel period was too long, but know that part of the delay was delivery of new doors and windows which had to do with high demand from supplier. I suspect it takes more time to work a three story townhouse then a single story house. Also work was delayed as necessary to be sure any underlying problems were properly fixed. I did not push the contractor, or pay any overtime to accelerate the work. All work appears to be high quality. For example, any suspect wood with termite damage was replaced, and treat to minimize chance of termite return. Any problem issues were quickly reported, so that I could decide to do the extra work to get it right. Contractor did not just move through to get the job done. Also, the Contractor gave me good advice on how to choose the best materials, finishes, colors, etc. I believe extra steps that I would not have asked for were done to insure job would last. Work was carefully coordinated with the City so that all inspections and permits were correct. This was important to me as one does not want to have any outstanding permit issues on a home. I really want to be in full compliance. Attention to permits and codes was followed on every part of the job ��� roof, concrete, electrical, appliances, etc. Stone Age appears to be up-to-date on all the many codes now required by the State of California. One thing that showed me that the Stone Age crew really wants to do a good job is how well they cleaned up the house after work was done. Even when they came back to work minor issues they did not leave till it was thoroughly re-cleaned. I was prepared to do much of this myself, but the crew just wants to leave the job with it looks good. Another thing that impressed me was how safety conscious the crew was. I worked plants for a major corporation, who was extremely safety conscious, so I was aware of the precautions required today. As far as I could tell, the crew followed all of these precautions. The crew���s clothing, safety gear, equipment and techniques seemed to be a cut above what I expected for a small operation. This tells me that if Stone Age���s manager cares so much about the health and safety of his staff, he cares about everything on the job. So many small contractors do not care about this ��� they just want the job done a fast and cheaply as possible. Several of my neighbors complemented Stone Age for being so courteous, clean, and safety conscious. They all said they never caused any problem. Again, if you care about the neighborhood, you must care about your job. Had three problems after the work was completed (none of which was Stone Age���s fault): 1.) The deck subcontractor did a beautiful job replacing, and fixing the deck problem, but did not properly seal a small corner of the deck. Consequently, water again leaked through the master bed room ceiling. Stone Age sent a craftsman to our home the day after I reported the problem, to inspect, and reopen the ceiling so it would dry asap. They then made a temporary repair. A thorough deck repair, and master bed room repair was scheduled a couple of months later when we were out of the house again. 2.) The kitchen cabinet supplier slightly miss-sized the cabinet doors. Contractor helped me get the cabinet contractor to provide new doors, and then installed these new doors. Probably could not have made this happen on my own. 3.) The new shower installed as part of the bath room remodel used existing sewer lines. I had not used this sewer line because the original shower would not meet our needs. When using the shower the minor sewer plug / line leak was discovered. This was not Stone Age���s problem, but they took responsibility to quickly diagnose and repair the problem. Work required some new sewer pipe, plus some exterior stucco restore, and repaint. All work was done by Stone Age, so a new plumber or painter was not needed. Cost of this repair was prompt and reasonable. I did not have to encourage contractor to fix this asap. They just did it asap. When fixing the above problems and a couple of minor problems, they readily adjusted/ repair other issues that came up. I have already recommended Stone Age Designs to my neighbor. Work has been completed for them, and they are very satisfied. I would recommend Stone Age to anyone that wants quality work.
    - Kurt F.
  • A
    Shawn and his team did a wonderful remodeling job on our bathroom. Shawn was very quick to answer to our requests, very experienced about anything related to the remodeling project and issues and gave us really good solutions. The bathroom remodeling was over in 2.5 weeks which is very fast compare to our prior research. They were all punctual, spotless, and specialized (each one in his own trade). Everything now looks very beautiful and functional. We will definitely use them again and we do recommend them to others.
    - Lara B.
  • A
    Everything was done quickly and professionally. Precise Home Builders were excellent to work with, they listened to our concerns and always came up with great ideas on what we could do. I was / am very happy with the work that Dino and his team did for us in just under 3 months. They even worked well and patiently with the city inspectors. I couldn't have asked for more... easy to work with, no headaches, and everything was done quickly without sacrificing quality. I am so happy that we found Precise Home Builders, and I would definitely hire them again for any additional remodeling work that we have.
    - Chris D.
  • D
    2 men showed up to remove the windows. This involved removing and 8 inch ring of stucco from around the windows. They tried to do this from ladders and when the job was about half done they informed me that the windows could not be removed from ladders and they left.

    A week of delay followed while we waited for scaffolding (which was always going to be required to apply the new stucco). With the scaffold up, removal was completed. I was not present when the windows were removed. I assumed that the workers had been informed that the windows were alarmed. This means that the window frames are connected to electrical wires in the wall. I don?t think the workers knew about alarmed windows (very common in high end houses). All that was required was that a hole had to be drilled in the new window frame so that the alarm wires in the wall would be available to the alarm company. The size of the hole plus the existence of the the alarm sensor could have easily been determined by looking at the old windows. I?m surprised that no one noticed that when the windows were removed they had to literally tear them from the alarm wires in the wall. I assumed that a window replacement company would be aware that alarms could be present ? especially since I had informed the owner that the windows were alarmed.

    Once the new windows were installed to the alarm system both windows appear open. Again, this is something I would expect a replacement company to be aware of. Normally when I exit the house I enter a simple code to alarm the system (all windows and doors are alarmed). If any of the alarm points shows ?open? the system won?t arm. There is an override sequence which I will now have to perform every time I enable the alarm system. 

    I wrote the owner to express my disappointment that the information about the alarm system had been ignored. Here is his reply: ?I'm surprised to hear your critique and negative remarks about my installation crew.I feel we did an excellent job and followed through on everything promised. I am truly sorry you don't feel the same.?
    - Peter B.
  • F
    DO NOT HIRE THESE PEOPLE. I wish I read the reviews before hiring them. They do not want to be responsible for their very poor work and they are the meanest people in the business. From Sandy who works in the office to the installers, which includes the owner. When I complained about their work I got yelled at by Sandy and she hung up the phone on me. AVOID THEM! I just wasted $3,200 Below my list of issues: 1) Shower door not wide enough. Their response was that it was normal. Now I have a gap between the door and the panel which is not covered by the plastic seal. 2) Shower door would not stay straight. Whether it is too heavy for hinges or the installer did not tighten it enough. They came back to fix, but the problem came back immediately. Now they do not want to be back. That was the reason of my last called and I got yelled at and hung on before I could even explain the reason of my call. 3) Panel was not installed correctly. it is at least 1/2 an inch inclined to one side and also not straight on the floor. Thus, when closing the door, the gap increases as it goes down. 4) Installers work in a hurry and last time they did not want to correct their work because it was the end of the day. 5) One more point I would like to mention. The installers were completely high when they came to my house. the smell of marijuana was very obvious. 6) They never gave me a receipt. I hope the IRS read this.
    - Daniel S.
  • F
    A nightmare. Incompetent designer with botched design. Terrible work from multiple employees and subcontractors. Zero supervision of workers by the contractor. Refusal to fix serious problems. Refusal to finish the job. More than 5 months for a straightforward remodel. Angie's List members should look for another company, one that is accountable. I have no idea how this company got so many good reviews.
    - Alexander Y.
  • D
    I'm a little late in writing the review, but we've also had a good amount of time to live with the remodel to speak to the results. The initial proposal and demo of the process went great. Goodfellas wasn't the lowest price but I went on the good reviews and decided to give them the project. We had prepurchased all of the fixtures and tiles based on the estimate. The first place where some of the tile work went wrong was that I was asked last minute to purchase a lot more tile than what was already estimated. Typically it takes at least 2 weeks to get tile, and these guys told on Thursday that they needed more by Monday. I scrambled and called every tile place in town to see if they had any left over. Luckily we found some in Monrovia and drove over an hour in Friday rush hour traffic to get the tile. We noticed some chipped corners and uneven grout lines, and color of the grout is inconsistent through out (we got a beige grout to match with the tile). The cabinet work was subcontracted and turned out great, we love the quality of the wood. The main portion of the work was done in 4 weeks, but then it took a while to get the glass shower doors in and over all the project dragged on for another 2 weeks for the finishing touches. Fast forward 2 years later, we were at the city getting plans for our house a few weeks ago, and we come to find out the the contractor never had the final inspection. And now our permits have expired. What a headache. The city said that if we ever want to sell our house, we have to repull permits to have the final inspection done. Needless to say, I'm pretty disappointed to find that such an important step in the construction process was skipped over.
    - Tiffany and Hans Y.
  • A
    This review is for our second project with Lux. Paul helped us create a beautiful, larger kitchen space within our existing exterior walls. He guided us in every step of the process, he has a great kitchen designer and construction crew. With his advice we removed an interior wall which allowed us to create a more spacious feel while not adding square footage. They figured out how to fit lots of lovely cabinets, relocate the appliances and achieve a truly custom built in look. They gave us an island, something we really wanted, but could not see how to do in our small space and it has wonderful deep drawer storage and seating for two. We added beautiful recessed lights, under cabinet lights and enlarged a window. We took the renovation a bit farther and continued the lighting in the living/dining area and he also refaced our existing fireplace. The project was completed within the budget we set, however we did add some extras so the cost ended up a bit higher at our request. Paul was always supportive and responsive to our needs and questions. His wife is part of the team and has beautiful design sense and helps if you want ideas. He has a great bunch of guys working for him , which was key since we lived in our home during the construction--hard to do, but it sure saved us some money. We highly recommend Paul and Lux Builders--it is a great company and they do wonderful work. I also feel like we can call on him at anytime if any issues come up post construction, which is a great comfort. We love our new space so much!!! Thank you Lux!
    - D S.
  • A
    The before and after was to amazing.  It made all the difference.  Honestly if you want to enjoy your windows, tint is the thing.  Mom was so happy and was able to enjoy the day.  For me I noticed the whole house was a bit cooler and that heat was cut down.  I also noticed the the light in the house was more pleasant, not so sharp.  I was also glad the whole thing didn't take very long, when the job was done and he left we were really happy with the outcome.
    - jeanie b.
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Window Replacement Installers in Manhattan Beach

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