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Find Top-Rated Malibu Home Cleaning Services

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House Cleaning reviews in Malibu

Real People ~ Real Reviews ~ Real Results

  • Buyer beware. The service itself was fine, nothing exceptional, but good enough. The aftermath was highly disturbing. When I left my office at 4pm and picked up my voicemails that I received from Matteo earlier in the day, my jaw honestly dropped. First, he left a message at approx 12:30 - indicating that the allotted time was to only be one hour (we agreed to 2-3hrs), that his onsite supervisor Julio told him I demanded they stay til 1-2pm (as agreed yet the convo with Julio never occurred) and that he needed my approval for them to complete the work at a rate of approx $800. I then received another message at 2:30 indicated they completed the work (which contradicted his previous message) and said the job was close to $800 and a balance of approx $630 remained. As you can imagine, I was positively flummoxed. When I contacted him about this clear misunderstanding, he all but denied every aspect of our prior agreement, fabricated conversations between myself and his supervisor Julio that never once occurred, and began accusing me of things that again, never occurred. At this point, I began to wonder if he was confusing me with someone else, if he had a psychological personality condition or if he was just a plain out scam artist. He then began to threaten bringing me to court and proceeded with an onslaught of texts and email accusing me of various said fabrications and then he began a personal attack on my character. A woman, a minister, a Christian whom he has never once met. From this point, I indicated if he did not stop harassing me, I would contact the appropriate authorities. I felt it was my duty to write this review and share my unfortunate experience. In one word, all I can say, is RUN.
    - Gabriella T.
  • I had what seemed to be a lovely conversation with Florencia. She assured me that she had a wonderful cleaner for us, was insured and had space in the schedule. We scheduled an appointment and I stayed home from work to meet her and her team at our appointment time. When I texted her that morning to confirm our appointment, she responded affirmatively. When I reminded her to bring her insurance papers, she never responded again and then did not show and is currently unresponsive! Totally disappeared. I do not know if it is because she was being dishonest about having insurance but to not show up when agreed up and not communicate about it, especially when I took time off from work to meet her schedule, is completely unprofessional, and quite frankly, rude.
    - Gabriella T.
  • Spoke with Matteo the owner/manager who carefully listened to scope of job I was proposing and my needs. We jointly decided a crew of 4 people who be appropriate. Crew showed up on time and was professional. Worked very hard. Finished on time. No surprises. I would hire them again.
    - Rick L.
  • Stop reading these reviews and pick up the phone to call Lidia.  She is the real deal. It may require leaving one or even two messages to get a call back -- but don't let that discourage you.  Lidia and her partner arrived at 7am on a Sunday and worked 8+ hours non-stop.  I now know the difference between a cleaning lady and a professional house cleaner. Lidia is a professional house cleaner.  Impeccable.  I highly recommend.
    - Rick L.
  • Wow!  I heartily agree with what the other A-rating reviewers have said about him and his crew.  Dennis is VERY thorough - before, during, and after the job is done. He came and scoped out the job betorehand, gave us a detailed list of what he thought he and his crew could accomplish in the 1 day that we had available, and then followed through on what he promised.  The house is on the ocean, so in along with the plaster dust, he also had years of sea-air corrosion to work with, but in addition to the interior plaster dust and salt-coated exterior windows, they managed to clean a beat up Wolf range (with toothbrushes among other tools) well enough for me to sell it and recoup the cost of the job.  Yes, they are a bit pricey, but well worth the money, and do a "Mercedes class" job.  I will definitely have them back again.
    - Kenneth K.
  • It wasn't spectacular and it wasn't bad. It was kind of just fine. They could have done better with punctuality. The cleaning could have been more thorough. It was probably good value for the price. It just wasn't the most professional situation.
    - Damon S.
  • This is a follow up review.  Fatima's girls are AWESOME!  My house is so clean.  My floors are eat off clean.  I'm afraid if they continue like this, my prior housekeeper who left me to have a baby will not have her job back.  I love these girls.  And they're nice too!  Thank you Fatima!  You're girls did an awesome job today.
    - rochelle b.
  • So this is a follow up review.  The first time they came they were like a white tornado that left my house sparkling!   The second time the girls forgot to wash the floors.  I contacted Fatim and she was right on it!  She came over to see what the problem was and handled it immediately.  The girls then did an AWESOME job.  Fatima is so concerned about keeping me happy and I love that!
    I highly recommend Property Maid and Fatima.  I will definitely continue using them as they are great!  I have gone through six services since my Ale left me to have a baby.  Fatima's girls and Fatima are keepers!
    - rochelle b.
  • Fatima's girls did an awesome job.  I was a scheduling nightmare for Fatima.  I got sick and had to go to the hospital so I canceled on her without 24 hours notice.  Then she worked me in and got my house cleaned.  The girls showed up right on time.  They were lovely!  Professional.  Ursala was a pleasure to work with.  She listened to all my neurotic ways I need my house cleaned and she handled it.  I have had the same housekeeper for 10 years and she left me to have a baby.  She has spoiled me.  I have gone through four services trying to find someone who wants my house to be as pretty as I need it.  None of the other four services (Not on Angie's List BTW) could handle the way I need my house cleaned.  Fatima's girls were right on the same page with me.  I'm looking forward to next week!  Can't wait for them to come again!

    So now I have had time to really check on Fatima's girls.  I used to clean my own house so I know how it needs to look and what needs to be done.  I am a fanatic about cleanliness!  They cleaned my oven!  They cleaned my refridge!   Marilu folded the tissues and the toilet paper like a five star hotel.  I checked under the rugs.  No dirt left behind.  Oh did I mention I have three big dogs?  So I took a damp cloth and ran it over the floors.  No dirt!  Ursala cleaned the closet.   My husband thought the bed was super comfy last night.  So all is very good here.

    I am excited for Fatima's girls to return.  I think my house is going to be spotless going forward and that's the way I need it!
    - rochelle b.
  • It was an amazing experience.  I had used this service a year ago, and loved them.  My house (originally) was very very dusty and dirty due to living on the rim of a canyon and their crew of competent cleaning ladies came in and made my whole house sparkle.  It took them about 6 or 7 hours the first time...luckily, when they came back last Wednesday, even though it was pretty dirty again, and I thought it would take the same amount of time, they actually finished in 4.5 hours!!  The house looked great and it was less time and money!! They bring their own products (green and clean) and do a great job. It's nice to know that these ladies clean well, and quickly and if they finish early, they will tell you and you pay less.  Great deal...I highly recommend them.  I have already told some of my neighbors that are not on Angie's list about them.  Enjoy!
    - Paulette S.
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Home Cleaning Services in Malibu

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