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Home Warranty reviews in Malibu

Real People ~ Real Reviews ~ Real Results

  • Run from this company! There is not ONE decent contractor they have sent us!! We gave up and hired our own people finally. I think it's their plan - you get so worn down, you give up, and lose whatever reimbursement they were supposed to offer. Here is our month's long drama:

    There were four people that came out for the fridge repair. The first one said 'It's great, there is no problem'

    (So why is there a block of ice in there, and food rotting? No answer.)

    Next one, simply cleaned about a teaspoon of dust from the coils of the bottom, and swore that would 'fix it in 24 hours'. Nope.

    Third genius: Burned his hand badly trying to install Freon, which also did nothing.

    Fourth: Swore the fan inside the fridge would come back on, and this is why door would never close properly. Nope.

    Status: So many lost hours on the phone with people who could not care less. Lots of recordings though telling me how sorry they are I am on hold, for hours at a time. finally we just gave up. 

    The place is a complete scam.

    Best moment? A plumbing repair we also tried to get them to fix: American Shield sent a con artist who said we needed to 're-pipe the entire home for, at minimum, 10,000.00'. Our HONEST plumber came out, took one look, fixed it for $170.00. RUN from these people!!!

    - PAUL J.
  • I should have heeded the warnings! My real estate agent offered me a Home Warranty Policy paid for by the seller. This is something that happens all the time when one purchases a house. I looked on all of the usual websites (Angie's List, Yelp to name 2) and most of the companies had abysmal reviews. Since I wasn't paying for it, I chose Fidelity National Home Warranty even though they had lots of F grades, with a scattered few good reviews (probably planted by the company ). Most of the reviews said the company would do anything to avoid fixing a product and would find all sorts of loopholes and send out shills to appease the client and then do nothing. They charge $65 per visit which you must pay in advance. OK, I live in the house 2 weeks with a working propane water heater and it stops working. I call Fidelity and they were extremely solicitous on the phone. "Of COURSE we will help as soon as possible and expedite your request since you have no hot water," the receptionist said. So they sent out these two guys who arrived an hour after the scheduled time. They looked at the heater and said it was old. Duh. They tried to light the pilot AND DIDN'T KNOW HOW! I had to show them and light it (these are supposedly hot water heater repair people). Then they started taking pictures. They didn't try to fix anything, they just wanted pictures. A metal piece was missing from the cover and they took a few pictures of that. I told them that had NOTHING to do with the problem. The heater lit up perfectly and then went out after about 2 minutes. There was probably an issue with the regulator (I did some research before they came). They left and said that I would hear back in the morning. No call in the morning. I called the repair company and they said they were just about to call Fidelity. Five minutes later, I got a call from Fidelity saying that they weren't going to fix the heater because a piece was missing - EVEN THOUGH IT HAD NOTHING TO DO WITH WHY THE HEATER WAS NOT WORKING! The woman on the phone said, "Read the fine print - if there is anything missing, the repair will not be done." I told her that was the equivalent of an eye doctor saying, I can't fix your vision because you have a hole in your shoe." She said, those are the rules and hung up on me. Almost every review of Fidelity National Home Warranty says they will try to get out of doing any repair. They collect millions of dollars from home sellers and the buyers think they are getting some peace of mind and the only thing they get is a loss of $500 that could have been credited to the buyer rather than given the bogus policy. This is a pervasive, rampant scam and it should be exposed and stopped.
    - MARK M.
  • Bad, Bad, Bad. Once, the worse example, my toilets were backing up. They came out five times, gave me the wrong reason for the back up, gave me an expensive estimate of work to be done that turned out to not be the problem at all. Finally, after over $50,000 in damage to my floors and walls, my homeowner's insurance stepped in to help me. None of their expensive "fixes" were the problem. They actually wanted to jack hammer up my enclosed pation floor, replace all of my outside pipes, etc. None of this was necessary, of course it was excluded as covered in the fine print and would have cost me thousands of dollars. Thank goodness I had enough sense not to let them. It was a simple broken fitting in a pipe connection that was easily accessible via a raised foundation. They tried to deny any coverage, saying that it was covered by concrete (that was an exclusion somewhere in the fine print). This was totally untrue, but it took months to get them to pay me back, just for that one repair. My homeowners insurance had to pay for replacing all of my floors, bathrooms and the lower part of my walls. American Home Shield accepted no responsibiltity, even though I had to move out of my house for two months while the work was being done.

    I have numerous other equally appalling stories, but won't waste my time here. Just google this company and you can read plenty.
    - Jewel S.
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    - Eric S.
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Home Warranty Companies in Malibu

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