Boulevard Vacuum Cleaner Co

Founded 1946 • Angie's List since December 2004

B Rated | 12 Reviews

Description

six employees including three full time, factory certified technicians. We accept cash, debit cards and most major credit cards. We offer lay-a-way programs for vacuum purchases. We have ongoing bag and belt specials (buy three and get one free). We offer trade-ins on old vacuums....

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Verified Reviews

A few reviews for this pro…

D

RATED

02/27/2014

I couldn't agree more with all of the bad reviews Boulevard has received. I have given them multiple chances?at least four or five. They are slow, slow, slow and NEVER meet their commitments for when the machine will be ready. I get their excuse that parts may be difficult to get from Dyson, but even after they get it in shop they will make no effort to expedite the repair even after they have rep...

DESCRIPTION OF WORK
Routine maintenance of dyson vacuum

CATEGORY vacuum cleaners

D

RATED

11/27/2013

n id OKI've used them befpre but this time I changed my mind because this is how they do business: You take in the vacuum.  They tell  you to call them the next day for a quote. They ask you if you want a new vacuum. They say the labor charge will be either $29/hour or $59 depending on the complexity of the vacuum.  If you don't like the quote, you can take back the vacuum at no charge. I called t...

DESCRIPTION OF WORK
repair vacuum

CATEGORY vacuum cleaners

D

RATED

04/20/2013

The employee I spoke with asked me to leave the vacuum so that they could look at it and diagnose the problem.  Since the shop was empty and i saw at least one other employee, I asked if we could turn the vacuum on with the thought that he could determine whether it was the hose or filter needing to be replaced, or something more complicated that would require a more in-depth diagnostic.  He told ...

DESCRIPTION OF WORK
After unsuccessfully troubleshooting a suction issue via phone with Dyson they provided me with a few recommended repair places, including Boulevard.  I brought my Dyson into their shop on a Saturday afternoon and explained the issue, as well as what the Dyson person thought might be the problem.

CATEGORY vacuum cleaners

F

RATED

01/02/2012

See above, a truly horrible experience. I will never go back there. I told dyson the same thing and they found me another dyson authorized facility to use. Very unprofessional. I advised dyson to thoroughly review this place as I felt that they were highly incompetent.

DESCRIPTION OF WORK
I took my dyson dc-28 in for a warranty repair on approx. November 11th, and at the time I was told that once the tech had a chance to look at it I would receive a call. The call never came. So I called 5 days later and told the guy that works on dyson wasnt available, and he would call back. I did receive a call a couple days later and told the part had to be ordered, which was fine. I was also told my vacuum needed service, which I agreed to although I had only used the vacuum a total of 8 or 9 hours the entire year. After thanksgiving I called on the vacuum, and was told the part wasn't received. I went down to talk to the repairman after 4 weeks to see if it was ready, and he wasn't in. After 6 weeks I called dyson to complain about the length of time for the repair, and they had a supervisor call the manager, Ron. Ron stated my vacuum would be repaired that week, but couldn't give them a firm date. By the Friday of that week, I called and spoke to Ron myself, and he told me to come down and pick up the machine, and that it was ready. I picked up the machine the Thursday before Christmas after a long, drawn out, condescending and unnecessary conversation with Ron about how complicated the vacuum and repair was. When I returned home from the holiday the following week, I went to use the vacuum and IT DIDNT WORK! The head did not adjust to the floor setting, the floor setting light kept flashing, the wand would not expand from the handle at all, and there were numerous scratches on the machine. To add insult to injury, I paid $69.99 for servicing the machine! I believe that was the worst part in that I paid for service and they didn't even check the machine, otherwise they should not have let it out of the shop. A truly disappointing experience.

CATEGORY vacuum cleaners

A

RATED

10/04/2010

They have parts for nearly all vacuums in stock.

DESCRIPTION OF WORK
Just needed a part

CATEGORY vacuum cleaners

Services Offered

Vacuum sales & repairs, factory authorized sales, warranty service and repair of all makes and models of vacuum cleaners, carpet shampooers, floor machines, extractors, carpet blowers (dryers) and burnishers. Sale of janitorial supplies , bags, belts, filters and all vacuum related parts and supplies; sewing machine repairs; wet and dry carpet cleaning rentals and supplies; free pick up and delivery and loaners available upon request.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
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Emergency Service
No
Warranties
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