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Appliance Repair reviews in Los Altos Hills

  • A
    Agile Appliance Repair
    I purchased the replacement part for our washer but then realized that in order to install it, we would need to remove the stacked dryer and remove the top of the washing machine for access. Frank replied to my request for estimate the same day, we were able to schedule at a convenient time. He and another worker arrived when they said they would and completed the installation as promised. No problems. Washer is working well with no leaks.
  • A
    Excellent overall. When I phoned, he quickly understood what was needed, informed me that the part was not in stock and estimated when he could get the part and install it. We made an appointment pending arrival of the part. The estimate proved accurate. On the day the part arrived, he offered to come early and I agreed. He arrived when promised, replaced the part, tested the new part and left the site clean.
    - John K.
  • C
    Sunny Appliance Repair
    The person that came told us that the water heater is leaking. When we asked how much it it would cost he called his boss and the boss came back with an amount somewhere around $2500. While he was waiting for his boss to give him a price, I checked online how much it would cost and the estimates where between $1300-1500 including installation. Needless to say we told him that we do not have a deal and informed him how much it would actually cost with other companies. His boss said no, "that is their price". He did drain the existing water heater as originally agreed.
    - Anne K.
  • A
    Your Appliance & Refrigeration Repair
    Had an appointment window of 1- 3 PM. At 2:55, I was about to call and find out where our guy was, but the phone rung, literally when I had it in my hand to call, and it was our service technician, Peter R. calling to tell me he'd was running late. OK, no problem. At least he called. He checked out our oven to see what may or may not be happening. He was very thorough and explained everything about the thermostat and how the oven temps could differ depending on the region of the oven. Turned out, there was nothing wrong with the oven, so not a complicated service call. But, we appreciated Peter's time, explanation and overall demeanor and would highly recommend this company.
    - Dr. Gary F.
  • F
    Peninsula Appliance Repair
    Today was the third visit for them. The first time, they came, diagnosed the problem, determined they needed more parts, and left. The second time a week or so later, he came back with a part, tried replacing it, and it did not fix the problem. He determined he needed some more parts. He also attempted to get the bolt off of one of the other burners, but it was stuck. He applied some penetrating oil (like Loctite) and left. Today, the third time, a different person came. He showed up over 40 minutes past the end of the 4 hour window they had given me (even though I had spoken to him on the phone an hour before and he said he would just be just a few minutes late). Already, there was not enough time for him to fix the problem because I was going to have to leave in 15 minutes. As he started to try to get the bolt off the burner, I could see that it was not going to go well. He put a socket on the brass bolt and then got out a pair of vice grips and tried to turn the socket using the wrench. To anyone with any mechanical knowledge, this is obviously not a good strategy. Now, I have my own set of sockets which I was willing to loan to him, but he would hear nothing of it. ���I know what I���m doing,��� he said. Next, he tried the vice grips directly on the bolt, which is made of brass -- a soft metal. Any qualified repairperson would know that this would mangle the bolt severely and make it impossible to get off ever again. I said, ���Don���t do that, you will ruin the bolt!��� But he did it anyway, and, guess what, he mangled the bolt. After that, he quickly said he needed to order more parts and practically ran out of the house. Subsequently, I contacted my home warranty company and requested a different (and competent) company be assigned to my work order. I���m not going to risk having them come back a fourth time. You may ignore this experience and choose to go with Peninsula Appliance Repair, but if you do, consider yourself warned. If you have a nice stove like mine, don���t let these guys ruin it.
    - DANIEL H.
  • A
    Bay City Appliance
    He looked at my dishwasher and found that it would cost more to repair than to replace it. I had him over later to look at a vent hood and he noticed my new dishwasher was not installed properly, so he fixed it. He is an honest person.
    - Grace Y.
  • F
    Ace Appliance
    I call the service to check the problem and to get the cost to fix it referenced to the cost buying new one.

    This washer is only 2.5 years old.

    Technician came in and run the dignostic process using the knobs/switches on the front panel. He gave me the service invoice saying the seals has to be replaced in some assembly and approx. cost is $500 to $600.

    So I called another service company for 2nd opinion. The technician did some dignostic process and then he looked under washer bottom and tightened the one bolt. That solved all the problem. It took only 5-10 minutes to find the problem and solved problem.

    This is just one comment sharing my experience for better service to all the customers.

    - Yung H.
  • C
    Your Appliance & Refrigeration Repair
    He inspected, identified the issue and repaired it. The issue was the igniter. He said he could replace it and did. Before he replaced it questioned him on his quoted price for the part as too high. His quote was $75. The part is a $20 part and although I understand some markup this was almost 4x. He said that was the price, and if I didn't want it I still had to pay the fee for him to diagnose it, vs having it applied to the job. I let him repair it begrudgingly. Less than 1 year later the part fails, this time went with R.O. Appliance repair and the part was $32.19, what a difference. The repairman also said that igniters will go out if your vents are not cleaned...much more informative and professional, without the ripoff part pricing.
    - Ron T.
  • A
    RO Appliance Repair Co
    Phone scheduling was quick and they had me in file. Lorenzo came out in his time window and diagnosed the issue. He identified the ignitor was open and needed to be replaced. This was replaced a year ago at a ripoff of part price of $75. He to,d me it would be $ much more reasonable. He said the diagnostic charge would go towards the labor rate when he returned to replace the ignitor. Came back 4 days later with the part and replaced it and repaired it. He also said we should clean out the vent to avoid this from happening often, some thing the other guy didn't mention last year.
    - Ron T.
  • C
    De Anza Appliance
    --My large upright freezer was not keeping foods cold and was running 24 hours a day.  The service technician was  polite and professional and seemed to check the inner working of the freezer.  He replaced the front electric control,   which obviously was not the problem,.  since the same problem occurred  the next day and has continued since then.  When I contacted DeAnza Apprliance again, he said that there would be no further trip charge, but I would have to pay for any further service and parts.  .  And the charge that really angered me was a trip charge of  $80.  This store is 4.3 miles from my home!  That's over $9 a mile!  I will not use this company  again.
    - Marny R.
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Appliance Repair Services in Los Altos Hills

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