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LBTechGuy

in business since
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About Us

  • on Angie's List for 8 years
~~~~~ LBTechGuy is a personal computer and technology concierge service. We provide not just computer diagnostics and repairs but also technical assistance with the many gadgets that are important to our lives but most people don’t have time to figure out or personalize. ~~~~~ LBTechGuy is really just me at the moment. My name is Randy Kinney and I am a resident of Belmont Heights in Long Beach. ~~~~~ I am a Comptia A+ Certified Professional IT Technician and am currently studying for additional Comptia and Microsoft certifications. You can check my current Comptia certification by visiting https://www.certmetrics.com/comptia/public/verification.aspx and using verification code QCN7MLQJBGF1CJLD. ~~~~~ I do not charge additional for trip charges but I do limit my current service area to Long Beach and surrounding areas. Please contact me if you have questions about my service coverage areas. ~~~~~ Typically, I will attempt to quickly assess with you on the phone what your issues are and what can initially be done to resolve them. Therefore, I do not typically charge any consultation fees. ~~~~~ You can contact me at my email address: LBTechGuy@LBTechGuy.com or leave a message at 562-735-3677. Briefly describe what the computer problem(s) are and how to contact you. I will respond and schedule an appointment to come to you and resolve the problem. I look forward to hearing from you. ~~~~~ I can also be found on Facebook and Twitter. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ My service offered and pricing is below: ~~~~~~~~~~ Residential Computer & Networking Support ~~~~~ I offer in-home support for Long Beach residences and remote support for ongoing established customers. ~~~~~ In-home support is $45 for the first hour and $30 for each additional hour. This rate is regardless of the actual issue as the perceived problem may not be the root issue. ~~~~~ For established customers, I offer remote support for $30 for the first hour and $25 for each additional hour. This may not be a useful option for some issues as remote support has some limitations and requires the customer to participate to some extent. If in-home support is required after initial remote support has been exhausted, the rate is $30 per hour. ~~~~~ If any hardware or software purchases are required, as the customer, you have the option of purchasing the items yourself with my recommendations. If you would prefer that I purchase the items, you will have to pay for all costs plus a 10% convenience charge. ~~~~~~~~~~ Business Computer & Networking Support ~~~~~ I offer on-site support for Long Beach businesses and remote support for ongoing established clients. ~~~~~ On-site support is $60 for the first hour and $45 for each additional hour. This rate is regardless of the actual issue as the perceived problem may not be the root issue. Some businesses may only need a consultation and/or a referral which may be free in some instances but will be no more then $20 (depending on the situation and length of time). ~~~~~ For established customers, I offer remote support for $45 for the first hour and $35 for each additional hour. This may not be a useful option for some issues as remote support has some limitations and requires the client to participate to some extent. It may also require a pre-existing agreement and some changes made to your businesses computers and network prior to remote accessibility. If on-site support is required after initial remote support has been exhausted, the rate is $45 per hour. ~~~~~ If any hardware or software purchases are required, as the client, you have the option of purchasing the items yourself with my recommendations. If you would prefer that I purchase the items, you will have to pay for all costs plus a 10% convenience charge.
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on Angie's List for 8 years
Contact LBTechGuy
Phone Number
(562) 735-3677
Address
329 Roycroft Ave.
Long Beach, CA
90814