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Door Installation reviews in Lompoc

  • F
    Fidelity General Contractors
    Poorly, had to hire a contractor to fix costing over $5,000 to repair their mistakes. This guys are not only dishonest but are hacks. They abandoned the job and hit my credit card for a payment that was not due. It was supposed to be a "progress payment" after the city inspection of the plumbing. They did install and shower valve but it is having to be redone as it sticks out of the wall a lot. The reveal is meant to have about 1/8 to 1/4 inch, It is over 3 inches. The guy gave me some lip on the phone and took them 3 days to return my calls. This outfit also did a poor job of installing the fan fixture. Bent a new box and anchors it outside the drywall with screws into the drywall and not the framing. The sub they sent out was not qualified to install the shower/tub walls. How did I find this out? He asked if I knew someone that could install them and he would pay because he did not know how to install the Kohler Choreograph system. I sent him a instruction video Sam, who sold the job, said, Sure we know what we are doing. Not so. I had to get the pocket door corrected after they jacked it up. Chipped the door with a router, Did not align the track right either. The door tack needed proper shimming. I did not hire a contractor before these village idiots. They claimed it was a family owned and run business but they only sell the job and sub it out to someone else that is not able to work under his own contractor license for insurance reasons. We had to correct the box for the ceiling fan and light. We also needed to correct the pocket door, I have the new contractor that is cleaning up all the other work they did. The only thing this outfit is good for is demo. They can't do a decent job of putting the place back together. They need training
    - Ron B.
  • A
    New Life Painting
    New Life Painting is a well oiled machine that puts tremendous effort and emphasis on quality workmanship and customer service and are truly great to work with. You will not be disappointed! 

    I contacted New Life Painting by submitting an Estimate Request through their website. The very next day I received a call from Noah Winkles, owner and estimator and we scheduled an appointment for the following day for Noah to see my house and to discuss the project. Noah arrived on time, and spent almost an hour discussing the various options for the work I was requesting estimates for. Noah was very accommodating with helping me find ways to keep the cost of the project down, so that I could get the most bang for my limited buck. Two days after our meeting, Noah provided me with a very thorough and detailed proposal that listed all the options we had discussed with associated costs. New Life Painting was the 3rd company to provide me with a quote and they were not only the most affordable, but they were the only company who had a clearly defined bid/proposal which clearly outlined the scope of the work(including the type of paint to be used, the number of coats applied and all the included prep work such as power-washing and stucco patching). Noah has been extremely responsive, both by phone and email, and when I requested a few edits to the proposal he did not hesitate to make the requested changes.

    Less than 2 1/2 weeks after first speaking with Noah, he had a crew working on my house. The crew was able to power-wash the house, paint all the interior ceilings, patch exterior stucco cracks and paint the exterior in 4 days. It was truly amazing what Juan and his crew were able to accomplish in a day. Juan, and his crew, take obvious pride in their work and are committed to ensuring the customer is completely happy with the final product. 

    I will definitely choose New Life Painting for all my future painting needs.
    - Rebecca G.
  • A
    Deerr's Garage Door Service
    Unlike another local company I called for an estimate, Deerr's offered an immediate appointment for an estimate, showed up on time, measured and gave me an estimate quickly without any fuss or heavy sales pitch.  I knew what I wanted and he quoted it for me without trying to upsell me as the other company had done.  He knew exactly what he was doing where the young man from the other company couldn't answer all my questions and gave me some wrong information.  Mr. Deerr arrived for the installation at exactly the time he had promised and worked diligently without fuss.  He left me with exactly what I wanted at an extremely fair price.  I would recommend him to friends.
    - Susan P.
  • B
    Agoura Sash & Door Inc
    Two months after installation, it rained. Rainwater started running from the top inside of the first sliding door down the glass into the carpet. I examined the attic; it was bone dry. The next day I had a roof man put a Spanish tile on that was left loosely askew by the installer.
    A few months later, it rained a second time with the same water intrusion. I took photos of the incomplete glueing and caulking job on the window I suspected causing the leak which was above the lower leaking window.
    I sent photos of the situation to Agoura Sash & Door (ASD), and made many calls, over a long period of time, to the sales person, installer, and ASD's customer service and finally the two owners: Don & Kerry Smith.
    ASD's management (and owners) said the installer could not come to look at, and fix the problem, because the installer no longer worked for ASD--neither did the sales person.
    The sales person did help a little by sending a handyman who caulked the suspected window but the gap was so wide the silicone did not stay in position. He said he would be back to finish--but never returned.

    The last thing I heard from Don Smith of ASD was when he said to me, "Too bad you did not call earlier, I was up in your area just last week playing golf, I could have stopped by."

    The very last thing I heard was on Jan 6, 2015 from Kerry Smith of ASD when she said to me, "Don spoke to you in December and determined (over the phone) that the roof area at the bottom of this window is not flashed to the building penetration it probably leaked before this window install". She further stated that "the area at the bottom of the window should be fixed by a roofing contractor."

    I showed the window area to two roofing contractors who said they would love to do roofing work anywhere, but the suspected window needs to be installed correctly by a window installer.


    I received a concerned call from Dan Smith of ASD on Feb 27, 2015; Dan Smith was not involved in the above history, that was Don Smith.
    Dan said he wanted to send a knowledgeable man to assess the problem and rectify as soon as possible--and that is exactly what he did.

    The window installing expert arrived on March 6, 2015 and he immediately recommended a solution, which I accepted, and he quickly completed. I am comfortable that the flashing he installed, and the urethane caulking he applied, will prevent future leaks.

    He then, very efficiently, replaced the damaged wood window trim, and adjusted the sliding door latch so it can be opened by my spouse.

    I am happy that Dan sent Charlie--a knowledgeable, skilled, and pleasant window expert that was obviously a problem solver--and he brought all the right tools and supplies with him--no running to Home Depot for things he forgot. Charlie is a working man that ASD can be proud to assign to their window and door customers.

    More importantly Dan Smith made this customer happy with his "concern for the customer" which I really appreciated, and future customers will too.

    I am changing my rating above from "D" to "B" --not an "A" because of the previous history mentioned earlier (above) that took so long to rectify.

    Note: The salesman and installer for my installation are no longer employed by ASD.

    - Sherwood Q.
  • A
    Drew Arigoni Handyman & Carpentry Services
    Drew came with a second person and between the three of us we brought the house back to life after a bad tenant.  Drew had a get it done attitude about getting the job done.  Between Drew and his fellow handy man Scott we got the job done in the 7 days I was there.  He also had referred me to quality people when it came to cleaning the house and the door shop.  I would recommend Drew for any job around the house.
    - Ron B.
  • A
    Classic Installation Company
    After my insurance company remediated the mold damage resulting from widespread flooding by stripping almost everything out from the floor to mid level, I decided to cash in and redo the place. It took from early March to late May to work out the contract during which time Sally Walker, the technical partner, patiently worked with me offering suggestions and pointing out potential problems with the seemingly endless choices I had to make. Their showroom was a useful resource yet Ivone Cortez, the coordinating partner, was happy to incorporate items I chose from the wide selection available on the web. A good illustration of their flexibility was the effort needed to incorporate non-magnetic cupboard door latches. It took more effort on their part to work out how to install these latches as there were subtle and unforeseen glitches but because of their patience, their handyman, Alfredo, with some ingenuity on his part, installed them perfectly.
    I'm no interior decorator so I benefited from the suggestions of Ivone and Susie. For example, originally, the walls, doors, and trim of my unit was a shade of white which I wanted to duplicate. Ivone suggested that the doors and trim be pure white so as to stand out. The effect really works.
    I asked Ivone to send a copy of the contract and proposal to my lawyer which she was happy to do. My lawyer gave high praise for the completeness of the proposal as well as the professionalism of the contract.
    The work began in early June and the contract work was finished by late August when I was able to move back in and have my life return to normal. It was a long time to suffer through but the length of the job was consistent with the estimates from the other contractors for whome I got bids, the insurance company contractor and my lawyer. Moreover, Alfredo often worked on weekends to get the job finished in a timely manor. Things slowed down afterwards when it came to completing some of the change orders as well as making last-minute repairs, but as I had already moved back in to an essentially fully functional home, it just gave me an excuse to delay the final payment���November 07.
    You may recall in my last review of Classic Installation that my one complaint was that Alfredo installed a door pull off center and I should've complained about it when I finally noticed it but didn't. I finally mentioned it during this job and Ivone volunteered to replace the door at no charge. Moreover, during this job, Alfredo's measurements were all accurate. I guess a few years on-the-job experience makes all the difference.
    Alfredo worked hard to please as best illustrated with the noisy microwave hood. I called Samsung whose rep said the noise must come from something foreign hitting the fan. Alfredo had already determined such was not the case. Still, To be thorough, he uninstalled the microwave hood and together we determined that the vent was obstructing the damper and the air resistance caused the motor to rev, making the noise. So much for Samsung customer help. Alfredo took the vent assembly back to the shop and fixed the problem.
    There were a few glitches. Classic Installation installs Waypoint cabinets which are modular rather than custom. I was disappointed that that the cabinets didn't make full use of the kitchen space. I don't know enough about cabinetry to know if this problem is intrinsic to modular cabinetry or whether it's possible to customize the size of the cabinets and drawers while still keeping the doors and drawer faces modular so as to save on cost, but if so, that's what I'd have wanted. The tile are not uniformly level and the grout doesn't completely fill the space up to the level of the tile making the floor a bit h****** a sponge mop since the porcelain tile edges are not rounded. Alfredo claimed that such is the case when installing sharp-edged tile. I've since noticed more carefully other tile work and what I've seen seems to confirm Alfredo's claim. I wished that either Ivone or Susie had educated me about this aspect of tile work. I would've chosen different tile. Finally, I ordered a replacement full-sized rectangular mirror for the vanity to replace a sloppily cut mirror of the same dimension. The new, precisely cut mirror once installed was not parallel to the vanity back splash. The mirror was fine; it was the original vanity that was cockeyed. Had someone accurately measured the vanity so we knew in advance that it was not true, I'd have ordered an elliptical mirror to avoid the problem. As it was, I paid to have the vanity surface redone.
    Any job as comprehensive as this one is going to have some problems yet given the scale of this project, I'm pleased with both the planning and execution of the job and most important I'm pleased with the outcome. Next time I need work done, I'll turn first to Classic Installation.

    - Paul K.
  • A
    My duplex neighbor had Brothers' Glass replace her windows with double pane windows and recommended Brothers'. Brothers' gave me a brochure and after I decided on the job and got approval from my homeowners' Assn., Brothers' responded promptly and finished the job in one full day. The first hitch was that the factory included the wrong key for the sliding door so I had to wait for the factory to send the right key before I could lock the door from the outside. When the winter rains came, there was standing water in the door track so I called Brothers'. Brothers' said this situation wasn't normal and redrilled the weep holes to fix the problem. The problem remained so Brothers' came again and did more work on the weep holes and fixed the problem. A year later, there was leaking around patio (sliding) door and patio window. Brothers' recaulked the windows. Since this leakage only occurred after unusual heavy blustery rains, It wasn't until the following winter that I found that the leaks persisted. Brothers' came and completely recaulked both units. Again, it wasn't until the following winter that a severe storm revealed that the leaks still persisted. Brothers again sent someone over who said that the problem might be with cracks in the wall. I was not a happy camper. I hired a home inspector to diagnose the problem. When I related my frustrating experience with Brothers' inability to solve the problem, the inspector told me that he also blamed the wall cracks and commended Brothers' for it's patience and persistence. My homeowners' Assn repaired the wall with polymer paint and I haven't had a leak since. Earlier this year, the door window fogged up. Brothers' said that the only solution was replacement. Brothers charged me $170 for labor and the factory paid for the pane as it was still under warranty.
    I fear that if I had written this review before consulting with the home inspector, I would've unfairly blamed Brother's for faulty installation when the fault lay with the wall cracks.  As it was, Brothers' showed both patience and determination in its effort to get the job done right.
    - Paul K.
  • A
    Classic Installation Company
    After my first visit to the show room, where the receptionist gave friendly, courteous and professional help, I walked out with all the brochures and information I needed to decide what I wanted. My next visit I scheduled for the installers to measure things up, which they did a few days later. The doors took about a month to arrive and the installers took two days to finish the job. After I painted the doors I couldn't be more pleased; a solid "A" performance.
    I replaced the doors for soundproofing but I was so pleased with the appearance of the paneled doors that several months later I hired Classic Installation to replace my sliding closet doors with decorative paneled doors. The installer for this job was not one of the two installers of the previous job. I didn't ask, but my impression was that he was new on the job. As before, I agreed to paint the doors myself. The installer came, I believe, on a Friday and hung the doors. Monday he'd return to finish up. Over the weekend I painted the doors. After I finished, I noticed that one of the set of doors were hung backward. Since I painted the outside to match the room and the inside white, I had to repaint the doors after he rehung the doors correctly. Argh! About a week after the job was done, I noticed that the door pulls, which are inset into 2 1/4" holes (so they can't be drilled over), on one set of sliding doors were a bit cockeyed. The error amounts to only about one fourth of an inch but, like an either-or optical illusion where once one finally manages to see the alternate image, one can never see the picture without seeing this alternate image, once I noticed the offset, I couldn't help but see it always. Other than this glitch, the doors are just fine and add much to my home's interior beauty. I should've brought this problem to the attention of Classic Installation to give this firm a chance to respond. Since I didn't, I'll give Classic Installation the benefit of the doubt with a grade of "A-" rather than a "B+" for the overall performance for the two jobs.
    - Paul K.
  • A
    Deerr's Garage Door Service
    Prompt, professional and will use him again if needed.
    - bernie u.
  • A
    Classic Installation Company
    Excellent work and professionalism. Quality work.
    - Erika B.
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Door Installers in Lompoc

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