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Auto Service reviews in Lennox

  • F
    I was looking for a Cadillac Escalade to lease so I went to this dealership where the sales rep. by the name Radcliff Palacio greeted me. I told him exactly what I was looking for which is a 2008 model not a 2007. He said that he has one parked in a lot close by and would bring it over, I did not have the time to wait so we made an appointment for the next day. I was very clear that I was only interested in a 2008 mind you! Well, the next day I get a voicemail message from Mr. Palacio that the car is in and to come on down and test drive it and take care of the final paperwork. Low and behold when I arrived he did NOT have a 2018 model and tried to show me a 2017 model instead. When I asked him why he did this and wasted my time he just stood there and said nothing. WHAT A SLEAZY SALES TACTIC.....shame on him and Penske Cadillac, you just lost out on a $85,000+ sale.
    - JAMES S.
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Auto Services in Lennox

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