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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Sunrooms And Patio reviews in Latrobe

  • D
    West Coast Exteriors
    Mike R. was the individual that came to give us a quote. He was on time, and friendly, but a typical "sales" guy. "Promise the moon" kind of person, but he showed us the BBB A+ rating for the company and assured us that customer service was their specialty. We signed the contract and gave him our deposit, had a start date set, and waited anxiously to see the finished product. WELL... it took almost 3 weeks beyond the original start date to get them out to do the work, which was totally prompted by my continual follow up via phone and email...I was not impressed with the communication at all. I also found it odd that every time they returned a call, they called my husband's cell vs. the numbers that I gave them to contact. When we provided our CC to pay for the materials, we were told after the fact, that they planned to charge an additional 3% for using a credit card. We had specifically discussed the use of a credit card with our sales man and were assured that it would not be a problem. He also promised two "free" columns to be installed by us, if we executed the contract while he was here. Needless to say, they tried to charge us $50 each for the "free" columns. In the end, both the 3% CC fee and charge for the columns was waived...but it was not without some intense discussion. Without boring you with the details, the workers were nice enough, but very messy and unprofessional. I stressed the importance of keeping the work area cleaned up at the end of each day, due to the proximity to our swimming pool, and the fact that my dog would need to walk through that area for potty time. I came home the first day and spent almost an hour sweeping up screws and metal shavings from my back patio (the exact place I told them needed to be left clean) and found white caulking footprints across my stained concrete. They were more careful when they returned, but still left their tools scattered around the yard, empty water bottles laying in my planters, and more caulking footprints around my back yard. Upon completion, I found a bag of trash in the street and a skill saw that had fallen from their van. I'm certain it was an accident, but just another example of the haphazard workmanship. Fast forward to the rain we had last week (Oct 14-16, 2016)... Our covered patio leaks like a sieve at the walls, and completely soaked the area that was supposed to remain dry. I immediately took pictures and a video and emailed them to the customer service person that I had worked with originally, as well as contacted our sales person (Mike), project manager (Sam), and left a voice mail at the unanswered office line. We received no call or email back until Monday Oct 17th, with a weak commitment by Kyle to send someone out to look at the issue. We requested a visit on Wednesday (today), but received no commitment. We have followed up twice, but we keep getting the push off. It's the same story as when we were trying to schedule the work originally..... Our total project cost was $13,550.00 and I really wish I had taken my business elsewhere. I will update this review if /when West Coast Exteriors does the due diligence to correct this problem. I cannot, in all good conscience, recommend this company. ***Follow up*** West Coast Exteriors eventually corrected the water problem and resolved the issue. However, the experience was not a pleasant one, nor was it done in a timely manner, and we will not be recommending them to anyone in the future.
    - Deborah B.
  • A
    Sierra Sunscreens & Patio Covers
    These guys were the lowest price for my patio cover and had good reviews so we went with them and are glad we did.  Dan was very friendly and professional and provided lots of good ideas.  The cover was ordered quickly and they installed it in just 2 days, exactly when they said.  The instllers where professional and made sure everything was as wewanted ti to be. It looks fabulous!  Very high quality professional work.  We are thrilled with the results.
    - Jeff L.
  • B
    Northwest Exteriors
    Started off a little shakey.  Salesman designed patio cover that engineer stated could not be possible.  Engineer re-designed and everything turned out fine.

    - Marie F.
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Sunrooms / Patio Enclosure Builders in Latrobe

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