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Auto Service reviews in Lathrop

  • F
    Ridiculous Over Estimate / Charges
    I took my 1989 mustang in to have the starter replaced and get estimates on repairing the convertible top and identifying / fixing a squeal coming from the left front wheel. I was quoted $550.00 to replace the starter right off the bat. I knew right away that the cost was outrageous but considering I had to "bump" start the car just to get it there I decided to bite the bullet and pay for the repair. The following day the service center called back to share the estimates for the remaining work. I was shocked when I was told that replacing the convertible top motor would cost $1,500.00 and $750.00 to fix the squeal, which is supposedly being caused by a bad left front brake caliper, bad rotor, and "down to the metal" break pads. I immediately declined the repair services for those two items. Since I still needed to fix the squeal, I priced the parts (O'Riley Auto Parts) that the service department indicated needed to be replaced. I  also priced the starter to confirm what I already suspected. Below is a comparison of the parts cost from O'Riley Auto Parts and the "Parts and Service" estimate provided by the service department;
    Manteca Ford Service - $550.00 (charge)
    O'Riley Starter - New $89.99 +$5.00 core = $94.99 (Part #32524)
    Conclusion... RIP OFF - At $100 for the starter and $80 per hour labor, the repair would have to have taken 5.625 hours. Having replaced the starter on multiple (15+) vehicles I know it shouldn't take a service department more than 2 hours. I paid for this service because I didn't want to do it myself; it's a dirty difficult job without a car lift, so I dont have any room to complain other than I allowed myself to be taken advantage of.
    "Squeal" - Left front wheel
    Manteca Ford Service - $750.00 (estimate)
    O'Riley Part - Brake Caliper $21.99 + $14.00 core = $35.99 (part# 18-4258)
    O'Riley Part - Drum / Rotor / Hub assembly $44.99 (part# 6984RGS)
    O'Riley Part - Standard Disc Brake Pads $14.99 (part# LMD199)
    O'Riley Part - Wheel Bearing & Race $40.99 (part# RP5707)
    Conclusion... RIP OFF - Ford $750 / Do it myself $136.96 I declined this repair and will be doing it myself. The brakes operate fine and don't pull or grind, so I suspect that the estimate is exaggerated. Either way, I will purchase the parts for around $150 and make the repairs in my garage. Having done this exact repair several times on various vehicles, I can replace all of the parts and bleed the brakes (if the caliper is indeed bad) in less than an hour.
    Convertible Top Motor... I would detail out the ridiculous over estimate ($1500), but if you have read this far then I am sure you have a good idea how it ends up.
    Overall Conclusion
    ** RIP OFF! **
    - Robert A.
  • A
    Automotive Consultants
    I have used them several times and I highly recommend them. They are very fair. They used to be the closest auto-mechanic in my house so I can drop off my car and I will just walk there to go back. Everything was extremely professional. They gave me the estimate and they were right on the estimate. They were very honest with me about things that needed to be fixed and that didn't need to be fixed. I didn't get the impression at all that they were trying to sell me something I didn't need and they were fixing exactly what I asked them to.
    - Scott K.
  • A
    - bonnie s.
  • A
    Quick Lane at Phil Waterford's Manteca Ford
    very well as you read above
    - Jeani S.
  • A
    Andy's Valero
    They’re very good when it comes to pricing and customer service.
    - Michael J.
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Auto Services in Lathrop

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