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Water Heater Repair And Installation reviews in Lake Forest

Real People ~ Real Reviews ~ Real Results

  • Contacted Al mid morning after receiving note thgat tenant water heater failed. He was able to coordinate with tenant and replace same day. Have used them several times over 8 years. Excellent service and support. Provided photos of completed job with invoice.
    - Jim S.
  • I should have read the reviews before I had this company come out. They did the same thing to us that the reviews are reporting. My water heater was still under warranty. The charge for the service was $597. I asked for a breakdown of the service. The service person said the cost was mostly due to the price of the part that turned out to be under warranty which they charged me over $400 for. I contacted the warranty company when they reimbursed my only $90 for the part in question. I questioned them as to why there was such a low reimbursement on a covered part. They said we were grossly overcharged for the part and that I should contact the company to report the overcharge and demand reimbursement. I have called this company so many time with no answer and no reply that I have given up trying to contact them. Angie's List should red flag this company so no one else gets ripped off!
    - Yvette W.
  • A very nice lady, the office manager?, stated that there was a tech. available and he would call me. Several minutes later he called and gave what I thought was a very high price. But - had to be done that day so I accepted. He then talked me into another model, supposedly much better, at a slightly higher cost. I accepted. When it was installed it sounded like a jet taking off. I complained to the office manager and Pristine stood by their word of customer satisfaction and "replaced the replacement". All is well that ends well.
    - Robert S.
  • It went well. I have used them in the past and have always found them to be reliable, pleasant, and very helpful. He also gave me estimates for possible work that could be done, but was not pushy about it if I decided that I was not ready to do that work.
    - Judith C.
  • Mike and Eric were not only professional and competent, they were what I would call "La creme de la creme".... trustworthy, polite,pleasant, efficient, and very knowlegeable re the product and re what was needed to fix it properly and for a reasonable price at that.  I would not hesitate to use them again.   Note also:  Noritz Tankless customer service is also laudable and I would only consider their product if I had a future need!
    - Kathy R.
  • I had contact with Noritz shortly after the death of my husband last summer.  I do not recall all of the details but they could not have been more helpful going out of their way to be of assist re a hot water issue in the kitchen due to a water pressure problem.  After that was solved and there were no problems for several months, I again had to seek help as the unit failed and water leaked from it shorting it out.  Noritz promptly sent all necessary items for a fix under warranty and it has again been made operative.  Note please, they are OVER THE TOP in customer service and their product is  THE BEST. I am 75 and not tech savvy...they went out of their way to help me and the first class customer service and kindness is to be lauded. 
    - Kathy R.
  • We installed a water heater from home depot that was defective.  The water heater company sent these guys out to take a look.  Totally misdiagnosed the problem.  Said it was our fault and charge $75 to vacuum up a tiny bit of water that had spilt on installation.  Still had to replace a part from the manufacture.  The water heater worked for a week.  We had to call someone back out to fix it.  The next person fixed it properly and when I asked if the water could have caused the damage to justify paying the guy extra for an install error he said there was no way.  That this company was looking for more money than the contract they had with the water heater manufacture.  We were leaving on vacation and liquid plumbing knew it and took advantage of the situation to milk a little more money and on top of that not even fix the water heater correctly.
    - michael b.
  • Scheduling was challenging at first, but once we figured out a good day for the technician to come it was pretty smooth.  He seemed very experienced and knowledgeable about water heaters in general and, more importantly, about the model he was working with and what it's most common issues were considering the age.
    Once the thermocouple was confirmed faulty, he promptly replaced it as he had brought one with him "just in case", which was great.
    - Jorge B.
  • Installation went very well. In fact, the installer went beyond simply replacing the tank. The installer actually made sure that if the tank leaks again it will not leak into the house. I can recommend Four Star Plumbing without reservations and will use them in the future.
    - Linda K.
  • Service provided by Mark L. Excellent service and very professional. I would (will?) have him back any time I need plumbing services.
    He drained and removed the old water heater (w/h). He took it with him so I didn't have to deal with disposing of the old w/h. 
    He went to the store and purchased a new gas fired w/h and all the necessary fittings to install it. I noticed Mark took pictures of the existing installation so as not to have to make multiple trips for missed or forgotten plumbing.
    Once the new w/h was installed and tested, Mark cleaned off the driveway, explained my options for payment and went on to the next job.
    He was not only on time for our appointment, he was actually a few minutes early. The promise was between 1 and 3 pm he showed up slightly before 1 pm.
    - Dave K.
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Water Heater Installers in Lake Forest

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