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Repair & Maintenance reviews in Lake Arrowhead

  • F
    . They did nothing. Moved my brick. I have pictures dust all over leaves. It was fairly cleaned to begin with. Then leave a message it needs new knobs. I call when I see nothing done. Take pictures. Hear nothing for 30 days. Then ther want to come put the knobs on. I say not if you do not clean and polish. No they will send their best person. He comes changes the jobs and does nothing. I take more pictures email. Hear nothing again 30 days. Whole summer not used my barbeque. Incompetent, excuses. Guess they only work on very dirty Barbeque's so must thing mine is clean. I don't even know the cost of service. They give you an approximate based on pictures. So funny they can tell from 3 sets nothing done. As service has not been done. I have not paid and they can have their knobs back I could have bought my own if that was all I wanted done. We always get mice so I am beyond grossed out when I can see the mice hair.
    - Lynette F.
  • A
    Lisandro and George were great.  Very professional, punctual, and took the time to explain the maintenance and care of my pool table. There was no hidden fees.  Cost were put in writing via email or text message.  I would highly recommend them.  
    - Anjanette E.
  • A
    Ralph Gonzalez is the ultimate professional who has 35 years experience in the business. ��
    We were pretty desperate and felt fortunate he was able to arrive within 2 hours. ��He adjusted his schedule the next day to be able to find the parts and finish the job. ��While this work was a surprise we felt very fortunate for the gas company inspection and Ralph's knowledge and expertise. ��While the cost was a bit staggering, I beleive it was a fair number given the hours involved and the problems solved.
    - Mark K.
  • A
    I've wanted to wait a few months before writing this review, because this was a big, daylong job that required more than just a few days to assess.  Sure, I was happy with the work when it was finished.  I'd gotten seemingly great work at a great price (about $1000 less than the quotes I'd gotten from two other top mountain plumbers).  And after several weeks without it, having consistent hot water throughout the house was absolute bliss.  Still, it's the kind of work that shouldn't be judged immediately.  If the water heater had failed after a few weeks, or the gas line had clogged up two months later, I might have been very UNhappy.  I just wanted to wait and make sure that work that SEEMED great . . . actually WAS great.
    The good news: I highly recommend O'Brien Plumbing.  With a single phone call I was able to arrange for my plumber (Tristan) to come by, make an assessment of my problems and give me an estimate on the work that needed to be done.  Unlike another plumber who charged me $100--and gave me a much higher estimate--O'Brien Plumbing provided this service for free.  And Tristan even took time to sit down at my computer and help me pick out the optimal water heater to replace my old one.  (He not only recommended a much more powerful unit than the ones I was considering, but also gave me a clear explanation as to why.  Despite the sting of the additional cost, I ended following his advice and bought a Noritz 11.1 GPM tankless heater.  Now, I'm really glad I did.  It's a monster and has been really helpful when we've had company--or even when we just want to take a shower and run the dishwasher at the same time.  And it still pumps out consistent hot water in the coldest mountain weather.)
    The day of the work: Tristan and his partner were a little late, but he apologized as soon as he arrived, which always makes me feel better.  I said, "I don't care as long as I have hot water by the end of the day."  "You will," he said.  About seven hours later, the work was done, and I had a new tankless heater installed (with new venting), plus a fresh 3/4" gas line running directly from my meter to my heater, plus a small filtration system added to my water supply line.  It was a lot of work, but everything was working perfectly when the guys were done.  And I was extremely happy to have hot water in my house again.
    Today, three months later, everything is still working perfectly.  I'm extremely happy with the supplies I ended up purchasing and think they are a significant upgrade to my house.   And with everything still operating perfectly, without a single issue, I'm pleased to say that I'm very happy with Tristan and his work--and all the people at O'Brien Plumbing.
    Great job at a great price.  Me and my family really appreciate it.
    - Kevin E.
  • B
    Arriving as scheduled, Tony knew exactly what he was doing and worked quickly to disassemble and diagnose the problem. He then called his company to see if they had the parts (when I had initially ordered the service, Heather was unable to tell me if they could get parts for my model). He had to retrieve them and return the next day, giving us an estimate of $200 for the job parts and labor. After installing the needed parts, Tony recommended we swap out the coils which meter the gas for an additional $25.00 as preventive maintenance. Although the replacement new coils looked identical, I agreed to this. On presenting the bill for $239.34, Tony pointed out how much we saved in actual labor and small parts such as exhaust vent. When I asked for the 5% discount, he said he'd already discounted us.
    - Deanna V.
  • A
    I HAD NEVER BEEN IN THIS STORE BEFORE BUT BECAUSE I HAD THE RING WITH ME, I DECIDED TO ASK IF IT COULD POSSIBLE BE REPAIRED. THE JEWELER WAS VERY HELPFUL AND ADVISED ME THAT HE WOULD MAKE EVERY EFFORT BECAUSE THE RING HAD A LOT OF SENTIMENTAL VALUE TO ME. WITHIN JUST A FEW DAYS I WAS NOTIFIED OF THE COMPLETED REPAIR AND I WAS VERY HAPPY WITH THE RESULTS.
    - ALICE W.
  • A
    unknown
    - Jennifer R.
  • A
    THIS COMPANY WAS VERY USEFUL IN RECOMMENDING THE PROPER STEEL SUPPORTS REQUIRED BY THE NEW COUNTY CODES. THEY ALSO EXPLAINED THEIR ASSORTED USES AS WELL AS THE PROPER INSTALLATION OF THE PRODUCTS.
    - DAVE W.
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Repairmen in Lake Arrowhead

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