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Appliance Repair reviews in Laguna Woods

  • A
    Mr. Appliance of Laguna Beach
    He determined the issue and explained our options. Given the age of the oven and the cost of the repair (the estimate was very fair, but still more than we cared to spend on an old oven) we decided to purchase new.
    - Robert C.
  • A
    Craig diagnosed the problem quickly, ordered the part and repaired the machine in a timely fashion. They kept us informed and were always very timely with their visits. No waiting around for half a day for a service call.
    - Robert R.
  • F
    Robson Appliances
    He came and replaced switch on dryer door, Same problem happened again with the dryer door 4months later. Called him back out to show him the door and the part he replaced is broke . He looked at it and agreed it was broke and then told me that he would not fix it and I would have to pay $138.00 dollars again. I showed him that his part was not new that the part he said he replaced was glued and taped together. His answer is he  Grandees his Work  and Parts for only 30 days! And I told him how could a SEARS part only last for a couple of months? I called Sears gave them the part # and they said it should of lasted more the a couple of months. I DON'T BELEIVE THAT THE PART WAS NEW . I THINK HE USED THE OLD ONE. I LIVE IN A 55 YR AND OLDER COMMUNITY.    TAKING ADVANTAGE OF THE SENIORS!
    - mary b.
  • A
    Very knowledgeable. Came right on time. Very courteous. Called to let us know what time they would arrive and they arrived at the time they said they would. I will use them for all future appliance repairs.
    - Terry R.
  • B
    Affordable Appliance Repair
    The freezer portion of our refrigerator was leaking water on the floor, but was ice was building up on the floor. We have a bottom freezer. Lou came out and defrosted the freezer and made sure that it was working correctly, which is was. But he pointed out that we had the setting at -6 degrees, which was causing the problem. While he was here, we asked him to clean out the dishwasher, which he did. In general, Lou keeps up his training on all the major brands of appliances, can perform warranty work, and is often available on very short notice, especially in an emergency. I've been using him for years, and wouldn't consider anyone else. He is sometimes late for an appointment, but will call as soon as he knows and will call when en route.
    - Terry G.
  • A
    Rick's Appliance Svc
    I called Rick and he was at my home within an hour. he diagnosed the problem, went and got the party and had the dryer up and running in no time. He has a great personality and really knows his stuff. I will definitely keep his number on speed dial.
    - ROBERT M.
  • A
    Cool Air Technologies Inc

    Heater broke; tried to get same day appointment with various repair companies, to no avail. Cool Air Technologies, got me same day appointment which made me very happy. They arrived exactly at 10 am, as agreed and repaired my unit successfully. Very professional, friendly and helpful. The cost of repair was very reasonable.  They noticed that my thermostat  on the wall was loose and fixed it without me even asking them.  I highly recommend this company and will use them again for my upcoming air condition tune up.

    - Heide F.
  • F
    Samsung Electronic America Inc
    11/25/13 ? Purchased Samsung 4 door model# RF32FMQDBSR/AA from a local Big Box Home Repair store with their extended warranty.
    9/20/14 ? Noticed refrigerators upper unit and the lower right door (refrigerator part) was not cooling like it should.  Called local Big Box Home Repair store to take a look at it.  They came out a couple days later and determined the problem was in the ?UPPER CLOSED SYSTEM? and they couldn?t touch it because it was in the CLOSED ?don?t think about opening it? SYSTEM. Since I was still within the 1 year warranty period they recommended I call Samsung.
    9/26/14 ? Samsung authorized service guy came out and determines this big nice shinny box in my kitchen can not be repaired.  He said I would hear from Samsung in a few days for a replacement.  
    9/30/14 ? Never heard from Samsung so I called them to find out when the replacement refrigerator would arrive.  They informed me there was a replacement process and I needed to provide them with a copy of my original receipt and customer invoice from the Big Box Home Repair store.  Luckily I found them right away.  She said I could text them to a certain number.  So I did, that day.  I then called back after I texted the information to make sure they received it OK.  They confirmed it was received and that they would be sending it to the Executive Customer Service Department.
    10/2/14 ? Called the Executive Customer Service Department and they found my information but said they really couldn?t make out the receipt.  I got upset saying, Why didn?t the guy I talked to confirming you received it say he couldn?t read the receipt 2 days ago. This was the beginning of my blood starting to boil. We managed to get beyond the receipt and invoice issue.  I was then told I would hear back from someone regarding the next steps.
    10/6/14 ? I hadn?t heard anything from Samsung so I called the Executive Customer Service again to find out the status. This is when I spoke to a very nice young lady who was arranging to calculate how much I was to receive from Samsung because they don?t just arrange a replacement refrigerator, they send you a check so I would have to go shopping AGAIN and buy it, AGAIN.
    She was going to pay me for the amount I paid at the Big Box Home Repair store but NOT the tax I paid, which was about $220. 
    So I demanded that she go back to WHOM-EVER and demand they pay the tax as well. If they were not going to pay the taxes that meant I would be out of approximately $500 in taxes alone since I have to buy another refrigerator.  She went back and
    got the taxes paid as well.  The other bad thing about me having to re-shop for a refrigerator is when I went
    back to the Big Box Home Repair store the same refrigerator is $1000 more.  She then said I would get a call from the next step person to confirm the amount.
    10/8/14 ? Called to find out what?s going on.  The Executive Customer Service representative confirmed the agreed upon amount and said I should be getting an email indicating how I want the refund (check or direct deposit).  At this point I am getting really, Really, REALLY, FRUSTRATED.  WHY DO I HAVE TO WAIT FOR AN EMAIL TO TELL YOU HOW I WANT MY REFUND?????
    10/13/14 ? Well now I know why I had to wait for the email.  It was actually 2 emails. The first one had a link that takes me to a web site to request a check (up to 4 weeks processing) or select direct deposit (up to 2 weeks processing).  Of course I
    needed to select direct deposit because by now it?s been 3 weeks without a refrigerator with no compassion or understanding from this company.  Hold on that?s not all.  The second email says I needed to print out a return form, fill it out with my information, serial number from the refrigerator, pull the serial # off from the frig and put it on the form and cut the cord of the refrigerator and take a picture of the form and the cut cord then email it to them.  Now keep in mind the original problem was with the UPPER CLOSED SYSTEM, which is the refrigerator condenser.  Not the freezer (the second condenser). That?s one of the beauties of this
    refrigerator, it has two compressor condensers. So now that I had to cut the cord, all of my food in the freezer had to be throw away.  I asked the Executive Customer Service representative how do I file a claim for compensation for all my food that had
    to be thrown away. She said I can?t file for that until the compensation for the refrigerator had been resolved first.  All along this PROCESS I?m trying to explain to each of the Executive Customers Service reps that this process/policy/whatever SUCKS and is not customer focused AT ALL!
    10/16/14 ? I again called Samsung?s Executive Customer Service to ask the status of my refund and am told it?s in
    accounting and to keep an eye on my checking account I put down on the refund email.
    10/22/14 ? So here I am writing about my TERRIBLE experience with Samsung?s return policy, which I will publish
    on every social medium I use, once I am fully reimbursed. Which might be sometime in 2015.
    If Samsung really wanted to be CUSTOMER FOCUSED, once their repair guy called in and received approval to get a replacement refrigerator??.. My involvement should have ended right there.  SAMSUNG SHOULD HAVE MADE ARRANGEMENTS TO CONTACT A LOCAL AUTHORIZED DEALER AND DELIVER A NEW REFRIGERATOR AND PICK UP THIS SHINNY PIECE
    - Adrian T.
  • A

    The automatic detergent dispenser in my dishwasher had become clogged because I had inadvertently mixed two different types of detergent (as the manufacturer specifically instructs you not to do.) Since it was going to require disassembly of the door to solve the problem, I called All American Appliance Repair. I had used them a year ago to solve a problem with my refrigerator, and was so pleased with the entire experience that I was happy to call them to service my dishwasher. I did not even consider calling anyone else.

    Ray was at my home in less than a half hour from when I spoke with him over the phone to request service. He was very pleasant and professional the entire time. He took the dishwasher door apart, cleaned all of the clogged areas, reassembled the door, then ran the dishwasher briefly to ensure it was functioning properly. The entire process took less than an hour. He was noticeably careful to clean up after his work.

    I am very happy with this service from start to finish, and will definitely call All American Appliance again if I have any further appliance failures.

    - Jennifer B.
  • A
    Rick's Appliance Svc
    My washing machine stopped with a thud and kept doing so every time I restarted it.  I called late on Thursday and he arrived promptly on Friday as agreed.  He examined my machine and ran it for awhile - and then let me know there was nothing wrong with it and in fact, it was in very good shape. It seems that the small load I had in it was imbalanced.  What a relief! Through his entire visit I was impressed with his professional knowledge, his friendliness and his honesty.  I will definitely call him again should the need arise and will recommend him to my friends here in this retirement community.
    - Russell W.
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Appliance Services in Laguna Woods

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