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Medical Specialist reviews in Laguna Niguel

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  • There is something wrong at this place. It's a mill, and I've never come across a veterinary facility that cared less about the animals it treats and their owners. They make you wait inordinately long amounts of time, even when there is no one in the waiting room. They consistently underestimate the charges, which are very high to begin with, and then hit you with the extras well after you are invested in a treatment. At their busiest times, they seem have more staff dedicated to billing then they do to handling incoming patients. I have dealt with these folks on several occassions for multiple pets, and I assure that, at this place, payment is everything. Pay up or get out. Their worst offense, however, is that if you complain about any of this, even after paying them thousands of dollars, they will refuse to treat your pet. You read that correctly. They will refuse to treat your pet. I know this because it happened to me under some pretty terrible circumstances. I had a dog dying of bladder cancer. At one point, she needed a catheter just to be able to pee, and I was referred to SCVSH for the procedure. They put it in at great expense, demanding payment up front and underquoting as usual. After a few days, it came out. I rushed her to my vet, who was close by, but he told us he couldn't put it back in. He called SCVSH for me and they told him to send us straight there. They assured him that they would be able to get us right in and take care of us. I rushed her up to SCVSH, which was a bit of a drive, with my wife. There was literally no one in the waiting room when we arrived. No one. We sat there for a while before someone took us back to an examination room. We then waited in the examination room for a very long time. While we were waiting, not one person came by to let us know how much longer it would be or to see how we were doing. During our long wait, I heard another couple come into the examination room next to us. At one point, I heard them getting upset because they had been quoted one price and were now being told it was going to be significantly more. My wife and I just looked at each other and continued to wait ... and wait. Total elapsed time before we actually saw a vet? TWO AND ONE HALF HOURS! The vet finally came in, someone took my dog away, and we brought the vet up to date on what had happened. The vet then told us that there was no one there that could treat our dog right away. We were told that we could leave her there overnight, for an additional expense, of course, and someone would be able to treat her the next day. Nobody had bothered to mention any of this on the phone when my vet called. Keep in mind that I was pretty stressed out about my sick dog, who I loved dearly and had been taking for cancer treatments at the absolutely fantastic Veterinary Cancer Group Of Orange County. At my wits end, I'd had enough and I chastised the vet about how we had been treated. Her response? The most condescending, apathetic faux indignation I have ever seen. How dare I criticize them! I was so upset I told my wife I needed some air and left the facility for a walk. When I came back into the waiting room, I asked to see my dog. There was one other person seated in the waiting room, and at least three people behind the counter, so I had the audacity to tell them that I didn't want to wait another hour and wanted to see her right away. Just like the uncaring vet, the woman behind the counter I was speaking to objected to my critical tone and I got lectured. At that point, I was so upset, I actually broke down and cried right there in their waiting room. I was being jerked around and disrespected by a business to which I had paid thousands of dollars for a treatment that failed and I was losing one of the best friends I had ever had. Did anyone attempt to console me? Did anyone try to understand the grief and stress I was experiencing because my dog was dying? Did anyone apologize for everything they had just put us through or for the failure of the treatment? No. What DID they do? The woman behind the counter disappeared and resurfaced several minutes later with the vet, my wife, and my dog. I was informed that they were refusing to treat my dog. I doubt anyone there would have cared that my beautiful girl passed away a week later. This is who they are. There are other veterinary hospitals and specialty clinics out there, and they are staffed by very competent and CARING people. I strongly suggest you seek out these alternatives. This place is a mill, plain and simple, and a God awful place to take your pet.
    - Gary F.
  • Horrendous with third degree burns as a result and mutilation/scars. Incompetent doctor, money hungry company, and rude staff. After they mutilated my legs they continued to be horrible to me. They should not have a license and Tayani should not be practicing medicine anywhere on this planet.
    - Hannah M.
  • Dr Williams was so friendly and kind. I was most impressed with her knowledge regarding my result tests and interpretation of them. She was not quick to pu me on medication but actually advised me on other ways to control my cholesterol.She was a great listener and seemed like she truly wanted to get to know me as a person and not just a patient. I would and have strongly recommended her to friends!
    - cynthia r.
  • Very good, i could have lost my hand if they didn`t take good care of me.
    If you get an infection that seems to worsen don`t waite like I did get into to see them right away.
    unfortunately it is a bit painful when they cut it open and drain it and take sample for testing.
    If you don`t handle pain well I would ask for some type of pain medicine.

    - Paul B.
  • They are absolutely outstanding. I wouldn't trade them for anything. The facility is brand new, and they have state-of-the-art equipment. They are also very efficient and professional. I will continue going there for medical check-ups and procedures, and I would highly recommend them to others.
    - George U.
  • She is young and a very good doctor. She is very friendly.  Every one in the office is friendly.  She has her own practice.  She is not in a group.  She has 2 other people in her office.  I never wait. I have been going to her for years now.  She is a very very nice person.  She listens. She is a good compassionate doctor.
    - Michael E.
  • I like him very much. I make phone or internet reservation. The reservation has to be done a week in advance for a normal stuff. They are very nice, everybody there is very nice and they are very efficient. I would say they are more sure than I would like them to be. They are very reasonable. The doctors, nurses and receptionists are all very pleasant and nice. They give good preventive medicine. They are pretty sure of the check ups. They are really pushy to make another appointment with you to get the diagnostic tests done. The office environment is good, they seem to be well equipped and well staffed. I've never been happier than with Kaiser. I would continue to use his services in the future.
    - William M.
  • I have been going to see Dr. Dindot for about two years. I have been very pleased with her. She is very direct and no nonsense. She has excellent communication skills. She is very willing to sit and talk with me and answer my questions. I like that she does a lot of things on time. The girls in her office are very nice and willing to help you out. She is relatively easy to get an appointment with.
    - laura p.
  • unknown
    - William L.
  • unknown
    - malcolm t.
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Medical Specialists in Laguna Niguel

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