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Garage Door Repair And Installation reviews in Laguna Niguel

  • F
    Ziegler Doors Inc.
    It went well initially when they wanted my business. My doors were installed in 2012 and I paid over $10,000 for them. I've had the doors refinished twice since then. The first time they did a great job. The second was last October, 2018, and they charged me $925. I noticed in May 2019 that the finish was starting to peel off. I contacted them in June to try to set up an appointment to correct this issue--refinishing should last several years. I spoke to their customer service person, Adriana, and sent her photos of the peeling finish. She responded a little in the beginning, but then kept putting me off with excuses--her boss was out of the office, she had to talk to Paul, etc. I called every possible person I could find at that company, every day for many days, and I've sent emails, but no response. I finally went back to Adriana and she basically said--"I don't want to be rude, but this isn't my problem"--and this is their customer service person--very disappointing. So it didn't go well at all, and I would warn anyone interested in custom garage doors not to consider this company.
    - Patricia Y.
  • A
    American Empire Garage Door Inc.
    Some people lean towards having a job done right. Some lean towards getting the best price. When you come home and find that your garage door will not open and your wife's car is stuck inside, those leanings can go by the wayside. Fortunately I was able to contact American Empire Garage Door Inc.. Ed arrived that afternoon and did the repair. Most springs break when the doors are closed and there is tension on the spring. Both torsion springs were replaced with larger springs to handle the added weight of our steel insulated door. Some companies will opt for smaller springs. You can now lift the door with one finger. The hinges, rollers, bearings plates and opener rail were lubricated. Finally the opener motor was recalibrated to work with the heavier spring. They have to get along. Job done right at a fair price.
    - Gary F.
  • A
    Entry Systems Automated Gate & Garage Door Service
    Glenn was terrific. NO pressure, thoroughly explained my options & what could safely wait. Provided cost info on each option. I chose to get new springs, operator, and keypad. Very patiently set up the phone app for me so I understood how it works. He really is the model for what we���d all like to see in customer service. My door is quiet, reliable, and I no longer cringe when hit the button to open or close the door.
    - Michelle M.
  • A
    Avaunt Garage Doors Inc
    I contacted Avaunt and spoke with Morgan Mead re above problem. He had just left my area and was in Costa Mesa. Morgan actually drove back down to my area and fixed the problem, had it working beautifully in about an hour; needed a new Genie (he just happened to have one in his truck; and new remotes. I have used them in the past and will continue to use them for any garage needs. Highly recommend Morgan! Thank you so much for your kindness and quick response!Diane
    - DIANE S.
  • A
    Entry Systems Automated Gate & Garage Door Service
    The whole experience with Entry Ststems was great. Ian in customer service was great and very helpful with my initial questions/concerns. Glenn was very knowledgeable, professional and got the job done in no time! I can���t believe how quiet this system is! I am pleasantly shocked! So glad we decided to upgrade our old unit.
    - Jennifer A.
  • A
    Sam's Garage Doors
    Sams Garage Door is the answer to a prayer. They are responsive, ethical, and highly qualified. In this case, I hired them because your garage door would not fully close. The limit switch was broken. They diagnosed and replaced it, lubricated the door, adjusted the door, and communicated very well.
    - Michael K.
  • D
    Sam's Garage Doors
    I was having trouble with the opener not operating properly during cold weather. For instance, early in the morning, the opener would stall when trying to close the door. The technician said that the reason was due to a cold circuit board, because the opener was not insulated, and I would have to buy a new insulated type for $500. I later did some research and discovered that a lot of people have this same issue, but could find no mention of a cold circuit board as being the cause. Instead, I discovered that all it needed was a minor torque adjustment that I could do myself, which I did, and it solved the problem immediately. The tech didn't even bother to look at the opener. All he did was spray some lubricant on the joints, checked the door balance and sensors, and told me I needed to buy a new opener. I don't know whether he was scamming me. All I can say is buyer beware.
    - Chris B.
  • A
    Golden Rule Garage Door
    Taylor was very responsive to my calls. He showed up on time, was very professional, and did a great job at replacing the garage door motor and then programming a wireless keypad. Would highly recommend.
    - jeffrey m.
  • A
    Entry Systems Automated Gate & Garage Door Service
    Very good response from the vendor. Glenn, the field service person, provided very good info on various options, didn't try to up-sell, was very straight forward and honest. The repair was also completed much faster than I was expecting. Very pleasant experience and I will likely use them for future needs. Also giving very serious consideration to use Entry Systems for eventual garage door operator (motor) assembly replacement as well.
    - Ian M.
  • A
    Entry Systems Automated Gate & Garage Door Service
    Exceptionally well. I called Entry Systems late in the day and they arrived first thing the next morning. Glenn was the technician and he was very polite and professional in every way. I felt the price was fair and even had him change out my old keypad entry while he was there. His service was great and I definitely recommend the company and Glenn.
    - Paula M.
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Garage Door Repairs in Laguna Niguel

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