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Auto Repair reviews in Laguna Niguel

  • D
    I had my friend, who is a mechanic, look at my car. He said the steering wheel sounded like it was going to fall off. Also, the oil pan plug seal needed to be replaced because of a tiny leak. I also needed to address a recall with the malfunctioning airbag. The service person said there was no solution for the recall and it would be $135 to check the steering wheel and another $135 to ���diagnose ��� the oil leak. I said I would pay for the steering wheel examination but I just needed a $6 replacement part for the oil pan plug. He said they won���t replace a part until full diagnostics are performed. I said no to that. He says d they would need 5 hours to check the steering and I should take the shuttle. It took over an hour to go 5 miles on the shuttle. I called three times to check on my car. The service department never answered. The receptionist finally told me my car was ready. I asked for the shuttle to take me back. Two hours later, the shuttle came dropping me if right before they close at 7pm. I left a negative review for the dealership. The service manager, Tim Bright, emailed me with a threat that he had entered notes in the computer that I should go to another dealership for future service. Do not go to this dealership for service. They make their money with diagnostics charges and take all day for small repairs. If you complain, they threaten you. Avoid this place.
    - Barbara E.
  • A
    I've been going there for like twelve years.  It's always been a good experience even though I have a newer model car.  Anything that I need, I will go to him for brakes, anything that's not covered by my warranty I will go to him.  He drives me home and picks me up and everything.  He's just a great guy. 
    - Camille P.
  • A
    He is a 35 minute drive for me and he is worth it. I will not go to anyone else. He explains what is wrong with your car if you are having an issue and tells you the cost. I was having an issue with my car and he was like here is the thing, it is not going to effect how you drive your car however when you go to your smog test next year you will not pass, so you need to get it fixed between now and then. Any other mechanic would try to get you to do it then or steer you to it. It is a $368 repair so it gave me time before my next smog check to save it, which I really appreciated it. He has also fixed my food truck and he is very honest. He is quite busy but if you call he will tell you when to get in. There is a restaurant next door so I just go there. I have not gone anywhere but there but it is so worth it. It was a fair price.
    - Patti P.
  • A
    I take it to the dealer in Irvine, the Mercedes dealer.  We have service contracts for 6 or 7 years on each car.  We were there last actually about 2 weeks ago.  They charged me nothing for the service.
    - William L.
  • A
    .Got a call first thing in the morning telling be that the starter was bad.  They checked the battery and it was good.  They did the work right away and the price was okay for what had to be done.  We can count on them and we trust them.  Highly recommended.
    - NANCY S.
  • A
    They were fine. It was a scheduled maintenance. Your car lets you know now that you need to take it in. They have it for a day. If I need a ride, they take me home. If I need them to pick me up or whatever, they accommodate that. If I know far enough in advance that I'm bringing my car in, I can schedule a loaner car, which is really great. They have courtesy cars and car wash. If it's just an oil change, they have a little waiting area with TV and they offer you coffee or water bottles. It didn't cost me anything because I bought the extended service contract for two years. I like Norm Reeves Acura. I've always been very happy with their service. I've bought three cars from them already. My service manager's name is Randy Bustamante. I continue to go back to them because they spoil me. I don't yell at them. I respect everybody's job. I'm always very courteous and I treat everybody with respect. So, they like me. It's a good thing.
    - Susan B.
  • A

      It was a good experience, in that the workers were very accommodating. I didn't have to wait long. They were able to pick up my tires from a distant location and complete the job fairly quickly. They even gave me a drop off and pick-up. I thought they worked hard to do a good and reasonably priced job.  

    Also, I went back later and got my tires rebalanced. It was easy peasy and they were super nice!  Additionally, they followed up on a promo that I was trying to get from them and I received it later and was satisfied.

    - Margaret L.
  • A

    I purchased a new subframe for my first generation Camaro so that it could take the pounding of the later model engines. These gentlemen did an excellent job installing it in a timely manner. Apparently, they provide full-service automotive repair including classic vehicles, body and paint. I dealt with Brandon and Eddie were very helpful in getting this new frame installed.

    The last  time  I looked for a  automotive repair  and service company  of this type, that could install my subframe  and do some more work on my classic Camaro I could not find  a local shop on Angie's List, the closest one I could find  to South Orange County  was in Huntington Beach.  A little too far  to have the vehicle towed.

     While a this shop I noticed they  were working, 55  and 57 Chevrolet.  and several other classic cars that  would not normally  be taken by their owners  to an average body shop . I would recommend their work,  they  did a great job on my subframe .

    - Thomas G.
  • A
    I had taken my car there for 15 years, every car I ever had, and all my neighbours go to him now. I like him and his family. It's a small shop and he does not do anything unless it needs to be done. I won't buy a car unless he recommends it.
    - Kathleen Y.
  • A
    If you are looking for an honest mechanic to service your Mercedes, Porsch, Lexus, etc contact James. He is the most honest and reliable mechanic I have found in the the past 30 years. He has been in buisness for around 20 years and knows his stuff. His pricing is fair. Try him once and you will be a customer for life.
    - Richard K.
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Auto Repair Shops in Laguna Niguel

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