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Furniture reviews in Laguna Beach

  • A
    Trig Builders Inc.
    We worked with Trig Builders on 3 remodeling projects since we know them, each of the projects was a high-end, very detailed complete home remodeling projects. We think of Trig Builders as friendly company who really understand and knows how to communicate with us and all the people who were involved in the work and to make sure that we are in the loop regarding anything that is involved the project. We look forward to our next project with them!
    - Robert H.
  • A
    Trig Builders Inc.
    We loved the new bathrooms that were remodeling by Trig Builders and under the supervision of Yossi and Odelia. We are not a good writers in general but we hope that this review will present our happiness and proud at Trig Builders and the bathrooms that they remodeled for us (the master bathroom and the kids bathroom)
    - Michael C.
  • A
    Trig Builders Inc.
    Very good and professional company! always were on top of things, making sure that no shortcuts will be made and that we are happy with the work that they do. Our project was to remodel 3 bathrooms at our house and we worked hand by hand with Yossi and Odelia. Both of them were honest with us during the work, making sure that all the employees will arrive to work daily and that the schedule and budget are the main focus items that they must keep. we are in love with the remodeling project and we are looking forward to work with them more in the future.
    - Mohsen J.
  • A
    Trig Builders Inc.
    Excellent company, Well organized and super professional people! these are the exact words that we want to write on how to express our appreciation for the remodeling that we did at our house with Trig Builders (Yossi as supervisor) We highly recommend them to anyone who is thinking on hiring someone for any remodeling project.
    - Gayle P.
  • A
    Howard's Custom Upholstery
    Their work was great. They stripped the chair and ottoman down to the frames and completely rebuilt the springs and padding, as well as recovering both. Elaine was great at recommending fabrics (and they have tons of different ones) and guided us to one we love. High quality, practical, made in America and beautiful. The chair is a family heirloom of 60-70 years. Now it is better than ever. And better than anything we saw in furniture stores. It looks and feels great! This was not cheap in any sense. We paid a reasonable price for truly outstanding work. We will have Howard's do our next upholstery job.
    - JOEL R.
  • A
    Fabulous. Bob is well-versed on many types of home repairs and upgrades. He is hard working, and really hustles. As an artist I like that he has a real eye for space planning, decor and design vs. the average hammer whacker handyman. Clean, nice and easy to communicate with and takes pride in his work. He gets you to your vision, quickly and efficiently.
    - holly w.
  • D
    Seemed rushed and not thorough so after he left I spent a few moments checking his work with a chromatic tuner. Many notes were so far out of the pitch sensor range that I knew his tuning would not last. I called him immediately and let him know but he had no interest in coming back to make adjustments. Sure enough 6mo later the piano is out of tune and he 3-4 keys that stick. Poor work and poor customer service for a $175 fee.
    - Chris H.
  • A
    Lavish Home Decor
    We hired Debi the Designer from Lavish Home Decor. She was great!  We wanted to redo our Family room and a few other things in our home. We did not know where to start. Debi helped us to make a plan of action and it worked out great.
    In the past , we bought things we liked but they were the wrong size and I could not get everything pulled together.
    We love our Custom Sectional and everything we got from Lavish Home Decor. The furniture is very similar to what we looked at from Restoration Hardware for a lot less money.The Hunter Douglas Provenenace blinds are great quality and we love the separate liner for watching TV.
    Working with this store was a great experience. We love our home!!
    - Michael I.
  • F
    NorthStar Moving Co
    The team was amazing. Great guys who did a good job. They had some issues with the washer on a tricky stair landing and broke one of my banister pillars. Initially NorthStar was responsive but now that I have provided them an invoice, they have gone dark and have not paid for the replacement of the pillar. This move has now cost me money to replace the pillar and I am getting no response from Monique at Northstar. I have followed up 3x.
    - Jacqueline B.
  • D
    We purchased $8000 in major appliances from Pacific Sales/Best Buy, the Mission Viejo location. We bought all the appliances: an entire kitchen -- fridge, range, over the range microwave, dishwasher-- as well as a washer and dryer. This review does not cover the appliances themselves, this is about the service we got from Pacific Sales both at the store and from the "installers".

    I could go into detail about the sales people but I'll just sum it up to say that they are like bad used car salesmen. The ones I came into contact with knew very little about the products they were selling, and it's a good thing we are tech geeks and did our own research before we got to the store. We bought from them simply because their prices were good, could negotiate them down since we were purchasing a huge package, and they would deliver and supposedly install. They got it wrong on many levels at the store, including making me think I didn't know what I was talking about, and the appliance I wanted didn't exist, simply because they had trouble using the search function on their own website and the manufacturer's website.

    Then came the delivery and installation. In short, it was kind of a nightmare. It started when they couldn't find half of our appliances that were on their truck. I had to call Pacific Sales customer service for them to find my order on the truck that was sitting out in front of the house! That pretty much set the tone for the rest of the job.

    First, they couldn't install the washer because apparently I needed a plumber to install a drain pan which nobody at the store even thought to forewarn me about, although they were sure to tell me about other pieces that I *might* need but *had* to buy from them like gas and water hoses. The guy who spoke English (barely) told me with an attitude that they wouldn't be installing the washing machine and then left both it and the dryer in my garage for somebody else to figure out and handle.

    Then they wouldn't install the range because the size of the gas hose I was forced to buy from them was the wrong size for the connector I had. Good thing I had other professional installers there who would do their job for them and DID do their job for them and had the necessary parts. 

    The one thing they did install was the fridge and they didn't do that 100% correctly. They pushed it in too far and as a result we had to pull it out a bit just to get the doors to open fully.

    In short: the installers aren't really installers, they are simply delivery people who connect hoses and sometimes not even that. They cover their behinds by saying only licensed contractors or installers can install certain appliances -- but then why send out people who can't install appliances??  This is a MAJOR flaw in Pacific Sales' business. You should have either delivery people or installers and if you want to offer both then send out people who can do both!!  Home Depot does this, it's not a far out idea, Pacific Sales.

    Perhaps I would have been more forgiving had the delivery people been nice and had a work ethic. But they were lazy and rude and really didn't care. They marked up my walls. They left appliances in the garage that should have been brought inside and installed. Told me they didn't want to wait for me to get these issues sorted as they had somewhere else to be. They could barely communicate the problems to me and didn't really try to. 

    We were out of pocket over $500 in parts and installation to finish the job that Pacific Sales was supposed to do. The salespeople at the Mission Viejo location would not put a manager on the phone and he wouldn't return our calls. The "very best" that they did to make this right was to refund us $190 to partially reimburse us for the other installers and the plumber, but then they tried to blame us for other things like the gas connection which they told us was "not to code"! Which of course is complete and utter BS since #1, they have no clue what they are talking about and #2, our house is only 3 years old and was constructed by a major builder.

    We bought all of our appliances from Pacific Sales to try and save some money since we were buying everything but we'll never use them again in the future or recommend them to anybody else because the money saved is just not worth the total aggravation or inconvenience.


    - Irene M.
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Custom Furniture Makers in Laguna Beach

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