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House Cleaning reviews in Ladera Ranch

  • A
    gracie's house cleaning
    Lidia and her crew were so wonderfully helpful and kind. They dealt with a relatively last minute cancellation from me (only two days before) and reorganized all four people���s schedules to come deep clean my home. (I cancelled Thursday evening for a Saturday appointment and they came that Tuesday.) Lidia is responsive via phone and text messages and they had to come 15 minutes late which was fine with me because they warned me and I had jumbled their schedules so much already. (Plus my house is very hard to find.) They also humored my attempts at practicing Spanish and are very affordable. I am so grateful to have found a new company to work with to help me with my home.
    - Cynthia C.
  • D
    Linda's Maids - Carpet & Window Cleaning
    They did not vacuum under the cushions of the couches. I found a ball of dog hair in the corner of my bedroom. The pictures hanging on the walls of my bedroom were not dusted. The tops of the light fixtures in my bathroom were not cleaned. The molding along the base of the walls was not cleaned. They did a lousy job of wiping down my kitchen cupboards. There was a teenage girl working with 3 other workers. She had a poor attitude; unplugged the coffee pot while it was brewing and set the coffee pot on the formica kitchen counter. I'm very disappointed in the quality of their work.
    - DARLENE P.
  • A
    Nice n Clean
    They come out every other week. They're good. I like them. They do a good job. They show up when they say they are going to. It takes them an hour and a half or two hours. Usually 3 people come out. They take off their shoes.
    - HEIDI C.
  • A
    Green House Cleaning
    I asked Eduardo to help me with a top down/inside out house housecleaning before we moved back into our home that had undergone extensive renovations. Emmy, Maria, Jenny, and Brenda arrived promptly and hit the ground running. Their attention to detail was impressive and they did an absolutely amazing job of getting rid of the dust and cleaning before we moved back in. They had great energy, were very personable, and were very accommodating to my requests to double clean certain areas due to dust build up. They even helped clean the garage and all of our furniture etc that was stored there. After a short lunch, they came to the apt we were renting and did a top down cleaning as well! I would give them an A+ overall and will definitely he using Emmy and her team on a regular basis!
    - Siyavash F.
  • A
    Bubble Bee Maids
    When they first arrived, they were honest and up front, explaining that our house would need more than their typical 3+ hour service and they revised their original estimate.  With bubble bee, if It takes more effort and time, then you pay more...and isn't that the way it should be?  They were so thorough, communicative, and friendly.  Our house was spotless when they were done.  Hard water stains that were impossible for me to remove on my own on our glass shower door were gone.  They left the house sparkling clean and I now have them coming every other week at a fraction of what we had to pay for our first visit.  You may find less expensive housecleaning services, but I doubt you'll find a better one.
    - Jason C.
  • A
    OC Premiere Housecleaning & Concierge
    My condo was really dirty because I had been sick. ��They did a deep cleaning of the bathrooms and kitchen. ��They wiped down all of the counter tops, tables, window sills & mirrors. They ran the vaccuum throughout two bedrooms and two bathrooms. ��They mopped the downstairs bathroom, laundry room, kitchen, family room, dining room and living room. ��I inspected everything before they left. ��I did not have to ask them to go over anything a second time. ��I did not have to tell them what to do except to leave my daughter's bedroom alone. ��LOL! ��They were polite, hard-working people (a man and a woman). ��I highly recommend Dutch Touch Housecleaning. ��I will definitely use them again. ��Well worth the money spent.
    - DARLENE P.
  • C
    Yari's Maids
    Unfortunately I cannot give this cleaning company anything but an average rating. Delia was very nice and responsive but the cleaning crews were not the same each time, as I was told, and they were late 9 out of 10 times. I had explained to Delia that being on time was extremely important and that I wouldn't be able to continue using them if they were always late. Unfortunately, they continued to be late every time and would then rush the job since they were late, leaving behind dust on my counters and not moving things to clean. When they did move furniture to clean my first floor, they would not put it back in place (I actually had an ottoman in the middle of the room and chair sideways one day). The cleaning was average, the on-timeliness was a huge fail and attempts to fix any issues all failed plus they are one of the more expensive services.
    - Wendy C.
  • A
    Mother Earth Maids California
    I purchased one on the specials on Angie's List to try out a new house cleaning service. I was contact via email right away. We made arrangements for an appointment the following week. A cleaning crew of 4 show up right within 15 mins of our schedule time and got right to work. The worked not stop for the time they were here and I added an additional service to have in inside of my refrigerator cleaned. They cleaned part of my house that other people have missed. Including the top of my refrigerator and picture frames. I was very happy with their service. My house was brighter and cleaner than I had expected. Thank you to Amy and the other ladies for taking good care of me and my home.
    - Sharon R.
  • B
    Mother Earth Maids California
    They did a fine job cleaning my house, nothing extra or noticeably superior. They went as fast as was humanely possible. I'm looking for a company or individual that wants the house to be clean. After this cleaning job I felt like everything needed another rub down with a dry cloth.
    - RACHEL B.
  • D
    Linda's Maids - Carpet & Window Cleaning
    One of the few times in my life that I absolutely felt cheated.  Frankly, I'm upset with the decision to go with this company.  I understand that this one only one crew (and even members of the crew were OK), but they represent Linda's.  After bidding this out to several companies, we went with Linda's because they seemed experienced and the price was great.  Like all things in life, it was too good to be true.  They bid $185 for a deep clean that ended up being a light dusting with a lot of yelling.  Most their competitors bid closer to twice this and now I know why.  I should have known better.  From watching them early on, I could tell this wasn't going to be a very "deep" clean.  
    * The crew was due to arrive 8:00 - 8:30AM.  They showed at 8:41AM.  They got right to work.
    * They quickly (almost hastily) completed the upstairs.  I had to ask them to dust above window sills, above doors, on top of toilet lids.  Some members of the crew were much more thorough than others.  
    * They followed our instructions for cleaning limestone (thank goodness) and used our provided cleaner.
    * I continually emphasized that they HAD to dust (that was whole point).  They were using old rags, rather than feather dusters and definitely didn't get hard to reach spots.  I had to point them out.
    * After pointing out several spots for dusting, a lady said she was done.  I ran my finger over the top of a bookcase and STILL a huge pile of dust.
    * They didn't ask me what to use on the floors downstairs.  They were about to use a product and a wet mop that would have destroyed our laminate floor.
    * Toilets had to be recleaned.  I had to inspect everything and ASK them to reclean.
    * They had to reclean several areas that had dirt from the painters.  Again, I had to ask them to do this.
    * They did a terrible job dusting unless you watched them and told them what to do.
    * Furniture wasn't dusted or vacuumed as was specifically asked when we bid out the project.
    * This is great... There's still soap scum all over a tub upstairs.  I was told that the products they use don't get it off the first time ("Only XX% the first time it gets it off," he says).  The one male with the crew said that future cleanings (multiple trips) would resolve this.  Hilarious!  They left and it came right up with scrub'n bubbles.  I would have been better off doing it myself.  
    * Was told that dusting a shelf in a closet was not included.  It would be extra (?). 
    We were told they would be here for 3h with a crew of three.  The same gentleman who quoted the project arrived at about 10:40AM (when I saw him at least) to dust the garage.  His crew was packing up.  I asked him why they were leaving and he explained they were done.  With a puzzled look, I asked him why they weren't staying for the full three hours especially since there was still dusting and other items.  He explained that we signed a contract for a flat rate and that they were done.
    At this point, after chasing these folks around and constantly hounding them to do their jobs, I was frustrated.  I explained that there was still work to be done and that said 3h - 3h20m.  My wife wasn't here so this guy tried to sell me on the fact that it was a shorter job and that he never said that.  I reconfirmed with my wife again.
    I told him I would be happy to pay him for 2h of work for the 3 people.  He was irrate and said I signed a contract.  I said, ok well then you need to CLEAN the house.  I told him he was the professional and I should not have to point out things like dusting for a post-construction "DEEP CLEAN" clean-up!  He proceeded to tell me if I paid 2h then I would be violating the contract and that he would send the rest to collections (something to that effect).  At that point I told him there was still work to do and if they weren't going to do it, he could leave my house immediately.  
    They started to pack up their things but he remained in the garage dusting. We reconnected a few minutes later and he said I could make a list of all the things and then pay the flat rate and they would address them.  AND, so I did.  The list of things included everything they were supposed to do originally (like DUST and clean furniture).  They did the rest of the work and he goes "OK ALL DONE" before I had inspected the work.  In fact, I ended up cleaning some items myself (it was just easier at that point).  The guy was still giving me flak about things like dusting above a wall lamp because it "wasn't covered."
    I came to learn very quickly that these guys underbid just to get the job.  You get what you pay for.  The whole escalation of events was very frustrating.  I feel like the guy spent more time trying to get out of doing simple task than just getting them done.  
    After they left, I found cobwebs upstairs.  A lady had told me she dusted in that room.  I guess that sort of sums up the experience.  
    I paid them in full.  I just wanted to be done with it.  Very sad.  Most my other experiences off Angie's have been great.  

    - James G.
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Home Cleaning Services in Ladera Ranch

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