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Health Care Facility reviews in Ladera Ranch

  • F
    Hoag Hospital
    After the ER triage nurse saw me for a minute and being put in an exam room in the back, I felt like I was forgotten about for hours on end. The nurses did not know how to insert an IV. I had just had chemotherapy so I warned them which veins were bad and asked them to use my left hand and use lidocaine first. They refused and it took 5, yes 5 tries to insert the IV!!! It only worked on the fifth try because they listened and used the hand and lidocaine first. Talk about not listening to their patients. So there I lay in tears on a gurney (not a real bed) that had a vinyl mattress and a sheet that was folded and thrown on top. The elevated upper portion had no sheet covering it and my gown wasn't closed so my skin made contact with the thin, germy vinyl mattress. I was freezing because there was no one to ask for a blanket. The ER doctor seemed extremely put off with me after the IV insertions.
    I was seen by an internist who was employed by the hospital. Hoag now has several doctors whose job is just to see patients in the hospital and/or make decisions for them based on their charts. Some of them never actually meet the patients and then send enormous bills for their services to patients.
    Anyway, the ER staff there all looked extremely young...not the older nurses I remember from my childhood that gave Hoag a reputation for having caring nurses. From what I hear those nurses were all let go after the hospital started losing money last year.
    I wasn't officially admitted or offered anything to eat until the next morning when someone came to wheel me to a room upstairs. I had been there since about 4 PM the day before! My experience upstairs was not much better than it was in the ER. I had to beg to be discharged 24 hours later after no sleep because of construction going on around me and fire alarms that sounded all night. I begged to leave and even agreed to home care and having an IV (midline) put in my arm so I could be given meds at home. The midline insertion was a nightmare. The lady inserting it told me I could cry all I wanted. Nice.
    When my doctors finally agreed to discharge me at 9 AM that morning (my daughter's 11th birthday), I never realized the hospital would monkey around and make the discharge process last until after 6 PM so they could charge me for an extra day! I was told things like, "We are waiting for your discharge papers." "We are waiting for the pharmacy to send meds upstairs." "Oh, we have to check your vitals first. We will be right back.( 2 hours then passed.)" "We are at the end of the nursing shift. Your nurse is now in a meeting. You will be receiving a night nurse afterwards who will discharge you." "Oh, your blood pressure is too high to discharge you now."
    I will never set foot in this place again. This place really takes the cake. I am not sure I would ever set foot in this hospital again.(
    - Kirsten C.
  • A
    Pavilions Pharmacy
    It is a big grocery chain out here and is great. The pharmacist is very good. She has been very helpful if you have questions when you fill your prescriptions. They explain how to use the medicine and you really feel like you can trust them. They are very gracious and give you a lot of time to answer all your questions. They are wonderful. I would use them again in future.
    - Steve M.
  • A
    Sentara Virginia Beach General Hospital
    They had quite a professional clinician and I liked their expertise and willingness to help.
    - Jim K.
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Health Care Facilities in Ladera Ranch

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