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Flooring reviews in La Palma

Real People ~ Real Reviews ~ Real Results

  • I interviewed four tile contractors for our master bath remodel. Duff Tile and Stone was not the lowest estimate, but the lowest bid did not include mortar and lathe waterproofing, it was a different method (tar paper & Hardibacker) which is faster and easier. My husband, a retired principal building inspector, did not want that for our home. 

    Once the other bid was adjusted to include mortar and lathe, the price was more comparable to Eric Duff?s. In checking both contractors? licenses and insurance with the State board, only Duff had Workers Compensation Insurance. I knew both contractors would have helpers on the job.

    The entire job clearly shows skilled workmanship. All corners are mitered beautifully, both shower and floor tiles are  laid out balanced, the onyx used for the decorative ribbon work was challenging but gorgeous, the finishing details include ½? wide tile strips to cover the perimeter between the bullnose and wall.  The shower floor which is shaved pebbles, was done in a way that hid the fact that they were square sheets of pebbles. This is done by putting individual pebbles between the squares and doing some rearranging by sight.

    In addition, we did not know how bad the water damage would be until after the demo. I expected to have another contractor come in to replace the subfloor, but Eric assessed the damage (about 3?x3?) and replaced it  himself at no additional cost. He also did not charge me to add an extra shampoo box.

    Every construction project will have a hiccup, whether it is a change order or something not done to the homeowner?s expectation. How contractors handle their client's expectations and issues is what sets them apart. Communicating with Eric was effortless, especially with texting and exchanging photos, as I didn?t see the day?s work until evenings. Customer satisfaction is genuinely top priority for him. This contractor managed to exceed my high expectations.

    Of note for women homeowners, in spite of my husband?s background and he being home, this was MY project to manage. I let Eric know that up front, and throughout the project he made sure that decisions and schedules were presented to me. Compare that to another contractor who after I asked a question, turned around and told my husband the answer! LOL!

    - nani b.
  • They were very professional. Arrived on time and completed the job in one day. They moved the furniture, and did an excellent job of installing carpet in living room and upstairs. I would use them again.
    - julie b.
  • Julio gave us an estimate that was very reasonable.  They were on time and professional.  Julio has a large crew and they were able to finish the first coat in all the rooms in a day!  One more day of painting, then another for trim.  They protected our hardwood floors and carpet and when they left, everything was in excellent condition.  The painting job was top-notch.  The trim looked good and we were very happy.  The wood floors took awhile to get settled, but in the end they turned out great.  After the job was done, they cleaned everything up and stored the extra paint exactly where I told them I wanted it.  Overall a great experience.  I would definitely hire them again in the future.
    - Joseph G.
  • We wanted to give him our business, but needed someone to do both tile and carpet since we were under a tight schedule (they do not do tile).? In the future should we need carpet or hardwood floors, we will definitely consider this company.? The price was very competitive.
    - Lydell T.
  • He did excellent work and he is great. His name is Juan Retana. I ended up having a lot more work done than I planned. They do very nice work. They are very anxious to please if something isn't right. I wasn't happy with the pattern in my office, which I thought was my fault, because I had okayed it. When it was down it didn't look good and he ripped it all out and they didn't charge me one penny more. The price was for labor only. I purchased the tile and he went with me to purchase the tile for the shower. He also put the toilet back in and didn't charge me. They came on time and were very clean. He also recommended a plumber, a glass man and a tub resurfacer. I was very pleased. They cleaned up everything and hauled off all the old carpet and pad they ripped up. He took away the old toilet. They swept the patio and put down painter canvas throughout the house. My husband was a contractor for 35 years and I know what they are supposed to do and what they are not supposed to do. He is very good. He would come with the crew but sometimes he would have to leave, but he would always tell me. His workers worked all day. The price was fair and you get what you pay for. I had three bids and one was cheaper, but cheaper isn't always the best.
    - karen h.
  • It went great from start to finish.
    - Betty L.
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Flooring Installers in La Palma

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