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Tile Installation reviews in La Mesa

  • A
    Infinity Design & Build
    I just had a complete kitchen remodel done by Inifinity. A lifetime of waiting, 7 months of planning and 7 weeks of project time produced a space that is well beyond how I pictured it. I am still in awe. I had several other bids and all of them were considerably higher than the bid Inifinity was able to do. In fact, would���ve had to settle for far less of a remodel if I went with any other bid. Guy is on point. His knowledge was immediately obvious to me the first time he came to my home. It was as if he was just as or even more excited about the project than I was. This was comforting because this project carried a lot of anxiety with it. You want everything to go smooth, youre spending a lot of money and there are a lot of moving parts and its all foreign to the average person. Guy is a personable individual and he assured me everything I wanted to have done, would be done to my 100% satisfaction. Guy���s crew is as equally knowledgeable, Emillio was the project manager and I am going to insist he is on all the other projects I will be having Inifinity do on my home. My kitchen project was far more then removing old cabinets and replacing them w new cabinets. So naturally, there were some challenges. All of these challenges Emillio and the crew met head on and solved them just as you would expect a professional remodeling team to do. Every step of the way I gained more confidence in these guys and soon I didn���t even need to point things out (I am a bit OCD), they had come to know me and took care of things they knew I would be expecting to have done. Im you���re average home owner who just like the next home owner has reservations about not getting what you pay for, having corners cut and little customer focus once the contract is signed. I am here tell all of my fellow homeowners, you have nothing to worry about with Inifinity. Lastly, the customer service doesn���t end once the last check it cut, and the project is over. I had noticed a small detail missed ��� ceiling paint in a small section was missed ��� I notified Guy. The next day Emillio first called me, then showed up w the guys and took care of it. That���s the kind of relationship Inifinity nurtures with their customers.
    - Chris S.
  • A
    Superior Kitchen & Bath, Inc.
    Quality of Work: All of the subcontractors employed (tile work, granite and quartz countertop, electrical, plumbing, wood flooring, cabinet shop, interior design) were of top quality, making sure they kept to schedule and answered any questions we had. Kitchen layout and cabinets: We upgraded to beautiful walnut cabinets and we���re glad we did. They add an extra warmth and beauty to the kitchen. They are custom designed, so we got the vertical dividers, spice rack, under-cabinet drawers, trash and recycle bin pull-outs that make life more convenient for aging-in-place. The quality of the cabinet work is outstanding, both inside and out. They look like fine furniture. No funny little misfits that can happen even with the best factory ���stock cabinets���; they are never quite the dimensions you need. The layout allowed for a longer island with more counter space than we had and more clearance was gained by having a counter-depth refrigerator. To make up for less room for veggies, a Sub-Zero 2-drawer refrigerator was installed. Tile Work: These subcontractors worked extra hard to meet schedule, working into the evenings sometimes. (with our permission) The work involved tearing out a roman tub and replacing with an at-grade shower with no step-over dam and no shower door, so the exact slope of the shower floor was very critical so that the water would flow into the drain and not out onto the rest of the shower room. Plumbing: While the roman tub was being jack-hammered out, a leak was detected in the cold water line. After a leak-detector company found the location of the leak, the job site supervisor and plumber were able to facilitate a workaround by tapping into the cold water line in the master bath. Unfortunately this workaround eventually prevented cold water from going to the kitchen sink. Another workaround was put in place, where the outside water line was tapped into, a line run underneath the outside countertop and back into and under the kitchen sink. These workarounds only set the schedule back slightly. Scheduling: The office supervisor issued a work schedule each week showing us what activities were going to be accomplished each day. If someone didn���t come when expected, she was very responsive to our calls to find out why that particular contractor was unable to show that day and she always got back with me that same day, so I knew why. We never felt ���abandoned���. Granite and quartz slabs: The Superior Crew didn���t blink an eye when we discovered the incorrect size of quartz slab was being installed. They simply fixed the error at their considerable cost. This didn���t really cause an overall schedule impact because other tasks were being accomplished while waiting for the correct size slab. Interior Design: With 10 hours of an interior designer���s time included in the contract price, we were able to cut through hours of agonizing over tile choices. Our interior designer helped us make choices so that various aspects of the design were not competing with each other, like choosing a kitchen floor tile that did not compete with the granite on the island. The interior designer put together all of our choices, including grout colors, into a Google spreadsheet which helped guide the tilers and wood flooring folks. Wood Flooring: These subcontractors did an outstanding job in, first, leveling the floors so that there will be no future warpage, and second, in their attention to detail. They took their time on the more complex parts of the flooring, like where steps and vertical surfaces needed to be wood covered. The supervisor came back later to inspect their work, inform us of how to care for our new floors, issuing us a Bona cleaning kit, and lots of good advice. Electrical: All of our lighting choices were implemented the way we wanted, with lots of choices, depending on what task is happening in the kitchen: eating at the kitchen table, or preparing meals or washing dishes. They also came back to troubleshoot wiring for our telephone answering machine. Painting: This subcontractor put in lots of time, both in making sure that the surface texture was added properly, ensuring that a 10-ft plus shaft to a ceiling skylight was skip-troweled and painted, and that any missed areas were touched up. They made sure to match the existing woodwork so that we didn���t have to get the woodwork in the entire house redone. They came back as part of the end-of-the-project punch list work and made sure that every little detail was the way we wanted. Details, details, details: Finally at the end of the project, we listed anything we wanted fixed in a ���punch list���: grout needing more fill, new door in kitchen installed with a more stable base and grout rather than vinyl on the inside, paint touch-ups, wall gouges needing fill and paint. All of this was done over a period of several days until we got exactly what we asked for. Follow up: Superior Kitchen & Bath considers its clients as part of their ���family��� and has helped us with a problem we experienced after the remodel was complete. The office supervisor helped me locate ��� along with the helpful personnel at Ferguson ��� a microwave that would fit into the existing cut-out in our new cabinets. And their personnel will help install it! Above and beyond the call of duty. Kudos to all of the personnel at Superior Kitchen and Bath. I have already recommended them to our friends who are about to embark on a master bath remodel.
    - Nancy J.
  • A
    Superior Kitchen & Bath, Inc.
    The project went fine. Tom, Lisa and Brittany are excellent to work with. They are professional and responsive to our questions and any concerns that we had. The contractors were always polite, friendly and punctual. Manny, the project manager was on top of the project at all times. My husband, who works in the industry had some concerns about a few grout lines around the tub, but Manny had the crew there within hours to make very minor corrections. Lisa's input regarding color coordination, counter top finish edges and cabinet handles was on point. She convinced me to change from all white decor to mauve base cabinets--I must admit I absolutely love them. We would not hesitate to recommend Superior K&B to our friends and relatives and we will most definitely use them in the future for other projects.
    - beverly E.
  • F
    GW Construction
    I first had contact��with GW Construction on 04/11/2016, at this meeting I met with Matt and Michael. Matt represented himself as a��co-owner of GW Construction and Michael claimed to be a licensed project��coordinator for GW Const.��Matt��prepared a written contract for us to review and sign. The contract covered the��remodel of the kitchen, guest bathroom, master bathroom, and refinishing of our��sunroom. I felt that the contract was vague and lacked detail. His handwriting��was to the point of being unreadable. I made a supplemental agreement to the��contract, which contained a little more detail than Matt's��contract, which he signed.��Matt made��numerous claims and verbal statements about the project and his company, such��as items at no charge, being an A+ accredited company with the BBB, truth is GW Const. has an F rating. That��he did not use subcontractors all of his workers were employees of GW��Const., another lie, GW Const. has no employees. They only use subcontractors, watch out for liens against your property. He also claimed that all work would be done and performed to not��just the highest standard but to all building code regulations.
    The project was to start with the guest bathroom. This crew was not so good, after the��first few days of the remodel, the crew had been late, and failed to show up at��all another day.��I had made Matt��aware of the problem. He had a talk with the foreman of the crew and promised��me it would not happen again. The next day they failed to��show, Matt fired the entire crew. I was later contacted by the owner of this subcontracting company, he claimed that Matt was refusing to pay him for the work that he had performed, again watch for liens.��
    In the contract��supplemental I had requested several items be done a certain way. The one item��that I stressed to Matt was that I wanted all work performed��to meet building code and to pull building permits.��A permit from the City of La��Mesa was obtained for the hot mop of the shower floor. However��a permit was not obtained for the��relocation of the electrical outlets or switch boxes, nor the new sewer line��from the master bath to the main outlet line.��The toilet in the��master bath is not installed to code. It is placed with a clearance of 12��inches from the center of the toilet to the side of the vanity, and 21 �� ��inches from the center to the exterior wall.��Matt claims this is because we had a wider vanity installed,��we did purchase a wider vanity, had a 36? and changed to a 48? vanity. This��decision was made after consulting with GW Const. They even��picked up the vanity for us from Lowes. Matt now wants��$1,680.00 to move the toilet to meet code.��I am the homeowner not the��builder, if there was going to be an issue, shouldn?t the contractor have��estimated and completed a layout to know if everything would fit. And if not��why wasn?t I made aware of the problem prior to them installing the tile floor��and the toilet.��
    I had also requested that��ducting be installed onto the bathroom vent fan in both bathrooms, still there��is no venting for the fans to the outside. Matt has told me��that I don?t need the venting because there is a window in each bath. This may��be so, but it is what I requested. So now the bathroom vent exits directly into��the attic, this is not what I requested or what I was charged for.��Matt had
    stated that he was going to upgrade my electrical outlets by installing GFCI��outlets. He did do this, however the outlets no not work as a true GFCI outlet. Matt,��when questioned stated that the outlets were upgraded to accept a 3 prong��plug, but the plugs were not grounded to make them a true GFCI outlet.��
    The tile work in both bathrooms is totally unacceptable.��None of the tile work��in either bath has a finished edge, the tile edges are exposed and sharp. Tiles��are not trimmed with a bullnose tile or a metal trim piece. The edges of the��tile are uneven, rough and I am certain sharp enough to cut a finger or hand. Matt��claims that I provided the tile, and this is correct, and��that if I had wanted bullnose trim I should have provided the bullnose tile.��Once again, why wasn?t I told that I should use bullnose trim so the tile would��be safer and have a much nicer appearance.��The grout in the��master bath is flaking out, new pieces every day and every time the shower is��used. Another contractor viewed the job and has told me that the tile was��installed without using a cement board base. After confronting GW Const.
    about this problem, I?ve been told that they did and that they have pictures to��prove such. I have asked several times for GW Const. to provide me��the pictures to view, as of this date I still have not seen one picture.��
    I have also asked for��a cost break down of the project, a list of subcontractors used on the job, a��signed lien release from the subs, still to this day GW Const. has��refused to provide me with my requested items.��There are many more��issues that I have not gone into in this review.��I have given GW��Const. so many opportunities to work with me on resolving these problems��and bring the project up to code. That now it has gotten to the point that I do��not want GW Const. in my home. My last offer I made was to hire another��contractor that we both agreed to and have the repairs made at GW��Const. expense.
    I have now been contacted by another subcontractor that installed the shower enclosure. Matt has also refused to pay this sub for his labor and materials. This is even after Matt approved and signed the approval and contract with the sub. So to avoid a lien I have paid the sub out of my own pocket. A total sum of $1,205.00 above what GW Const. had already been paid and charged. Matt's story to this is, that the glass guy is a friend, that I can pay him myself. Doesn't matter if he is a friend to me or not, the man did the work, supplied the materials and deserved to be paid, plus Matt had approved the work and payment then reneged.��
    GW Const. is now threatening to place a��lien on my property and start legal action against me for breach of contract, they also claim I owe them for the entire project, which is all false. The breach of contract is because I terminated the contract and refused to allow GW Const. to proceed with the remodel of my kitchen and sunroom till the other issues were repaired and fixed.
    I have now filed a formal complaint with the Contractor's State Licensing Board. I am waiting to see what this agency will do at this point. As I see it, Matt and GW Const. are the most unscrupulous, unethical and misleading outfit I have ever seen or heard about. The work they do is shoddy, unacceptable and downright awful, they do not follow building codes, do not have or obtain the right permits. GW Const. will also try to hold you up for additional charges all the time. I feel pretty certain that criminal charges will also be charged against Matt and GW Const..
    Do your homework, research each and every person that you have contact with that is affiliated with Matt or Noli Const. dba GW Const. Don't just stop with the Contractor's Board, look deeper into Matt's past. I sure the h*** wish that I had done so, hindsight is 20/20 right...there is so much more that I could say. The best advice I have is RUN LIKE H*** AND DON'T SLOW DOWN Update to review: These people have now filed a civil action against me because I gave them a negative review on Yelp, Facebook and Angie's List. They are not happy with just filing a law suit against me, but are now stalking me. This company and its employees and or co-owners have no idea what being a professional is. They have been seen by neighbors, but I also have them on video. GW Const., your two bit intimidation is not going to cause me to remove my reviews, pay to repair my home that you messed up and then we can talk.
    - Gregg M.
  • B
    Carpet and Flooring Network
    It's okay.  It took awhile for them.  I had to basically call them to insure to get that appointment in place so I had to be the one who was proactive.  They came like three weeks later.  I had to pay a hundred dollars more because I added more footage.   
    - khanh l.
  • A
    The Groutsmith
    I love this company.  After Bill Howe Plumbing and Restoration Services ruined the grout with their painting, in my newly remodeled bathroom, I called the Groutsmith.  Both Jan and Dave were very helpful and knowledgeable.  They told me what to expect, and what they were able to accomplish for me.  The workers showed up exactly on time.  They were very polite, respectful, and professional.  One of the workers told me he loved what he did for a living.  How often do you hear that?  I will definitely use them again in the future.  A great experience from begining to end.
    - Patricia B.
  • A
    Snosrap Enterprises Inc
    From initial meeting to the bid, the design, the work, and the finishing, Tyrone and crew were all things you would hope to find in a contractor: prompt, courteous, clean, professional, personable, cheerful, and, of most lasting importance for the work, detail oriented, thorough, and skilled at their craft. 
    Tyrone started by explaining the basic construction options and offering his recommendations and reasoning. The job included going into the crawl space under the house to reinforce the joists under the hearth. This resulted in a rock-solid base for the hearth. We had already bought the flagstone, one large and three largish pieces of stardust quartzite. I had attempted to design an arrangement of the stones to achieve the size and shape required for heat and ember protection. After looking at the project Tyrone drew up some design options, all of which were superior to what I had come created. As we fine-tuned the design to make the actual cuts in the stone, Tyrone was very receptive to any and all input we provided. For example, there were visual features and patterns in the stone that we wanted to highlight, and he made sure to maximize those features. We were particular about the overall shape as well, and he was eager to incorporate our input into each cut.
    To function as a heat shield, the tile wall needed to be built with a one inch spacing from the drywall. This created a tricky problem to finish off the visible edge of the tile and cement board backer while still allowing space for air flow. I had no idea how this could be done nicely, but Tyrone suggested a couple of excellent options. The result was a barely visible gap with a very clean visual line that still allows sufficient airflow at the sides and top. I couldn't be happier with this result. 
    While laying the wall tiles Tyrone noticed, starting on the third box of tile, that the surface texture and coloration was slightly different from the first two boxes. He pointed this out and investigated. Ultimately the tile store corrected the order and the wall was completed correctly. Because of this, though, he needed to remove about 1/3 of the wall he had tiled and reschedule the work until the correct tile arrived. This, I think, is a good example of Tyrone's attention to detail, integrity, and determination to make sure the customer is satisfied.
    I can unreservedly recommend Snosrap Tile for any stone and tile work. The price I think was very reasonable for the work accomplished. The stone, tile, and grouting was done beautifully. And finally, Tyrone and Matt were truly a pleasure to work with.
    - Thomas B.
  • A
    Women In Construction

    It was a pleasure working with Denise from Women In Construction!  She offered advise and tips before she even had the contract and continued to share information throughout the project.  Her input in material selection was invaluable and she made my vision a reality.  Denise was professional, timely and on budget!  Both Denise and her staff were friendly and respectful of my home - they were delightful and trustworthy.  I love, love, love my new bathroom!

    - Susan K.
  • A
    The Grout Medic- San Diego

    Donna was on time for the initial visit and after reviewing the job said it was a little small for her company, but she'd find a way to fit me into her other commitments.

    Her employee Mike arrived on time and was very nice and professional. The job was done quickly and the area was left cleaner than he'd found it. He was also very careful of the newly refinished hard wood floors, and walked on paper towels so he wouldn't scuff the floors.

    I will hire them again in the future when I need grout or tile work done.

    - NANCY D.
  • A
    The Groutsmith
    This is the 2nd time I've used The Groutsmith to spruce up dirty grout in my home, and both times, they did an excellent job.  When Jan came out to give me a free quote for this most recent job, I really appreciated how she went through all my options, including showing me quite a few grout colorization choices - many of which I would not have considered or chosen on my own but ended up being much better than what I had in mind.  It was easy to set up an appointment, and the guys who did the work left my house spotless.  It was awesome to come home to see my restored tile and grout.  The tile in the master bathroom was particularly impressive.  We recently bought this house, and I didn't even realize how dirty the tile was until after the Groutsmith was done - it was  and clean and SHINEY, changing the whole feel of the bathroom - really impressive change.  I highly recommend this company for quality work delivered in a professional and honest manner.
    - Katherine D.
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Tile Installers in La Mesa

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