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House Cleaning reviews in Kernville

  • C
    All Services Cleaning
    Before hiring, specifically asked if they could vacuum instead of sweep wood/tile floors and wipe around all edges/corners where the mop can't clean very well.  Was told they can and will.  Also asked what they would charge for a bi-weekly regular cleaning and was told between $100 and $110.  I didn't want to commit to that until I saw how they cleaned.  Went with the deep cleaning, which was an extra cost, so that I would get kitchen cabinets, appliances, fans, window sills, ledges, around top of walls for spider webs, furniture oiled etc.....done.  They were 15 minutes late on the day of the cleaning, Swept every floor and about two hours into cleaning, lady showed up with vacuum and really just did a half-baked job of it, with one bedroom and part of kitchen/living and missed one bathroom completely.  Pointed out that they missed wiping around all edges of floors, so they were supposed to go back and do it, but only did one bedroom. Didn't clean/oil outside of kitchen cabinets or clean inside appliances, missed some window sills, some spider webs and didn't oil down furniture, just used a duster.  They basically did what I would consider a regular cleaning, there was nothing "deep" about it.  I wasn't impressed and let the owner know.  I paid her the $250 but let her know that I wasn't going to use them for the bi-weekly cleaning.  She apologized and offered to come back and correct anything that was missed and offered a discount but didn't specifically say how much of one.  That impressed me and I decided to give her another chance.  She came back and I showed her everything that was missed.  Her assistant was going to do the job over for free with an estimated time of 5 hours.  I suggested doing a cleaning of the house while her assistant went over everything missed.  She agreed, we set a date she and would let me know a price.  With the previously quoted regular cleaning price of between $100 and $110, I figured I would be charged that price with a discount.  They came back, still missed most edges and part of cabinets, didn't vacuum very well either.  Really not impressed!   To top it off, 10 days after the service, I finally get a bill for an additional $130!  What???  This is how they fixed my complaint?  Not only did they do a mediocre job again, but I get charged more than the quoted price with no discount in site?  A word of advice, If you decide to use them, please get everything in writing before starting and expect a sufficient job but not anything above or beyond.
    - DD H.
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Home Cleaning Services in Kernville

Companies below are listed in alphabetical order.

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