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Find Top-Rated Kelsey Pool And Spa Cleaners

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Pool And Spa Cleaning reviews in Kelsey

  • D
    Premier Pools & Spas - Sacramento
    Badly and progressively worse. The initial digging by Premier Pools and Spas (PPAS) resulted in the destruction of our existing irrigation lines for over 37 plants and large trees that needed daily hand watering due to the high temperatures of August. Other damages included a sheared-off water valve from an encounter with a "Bobcat" tractor that was tossed into an adjacent bush by the driver, unnseccessarily allowing untold gallons of fresh water to spill over into our street during the drought. We were alerted to this by our neighbor who noticed it the evening prior. PPAS site manager/ supervisor was absent most of the time; showing up briefly about 30 minutes, every other day if that much. This lack of oversight resulted in construction delays, an improper water pipe orthogonal installation that created both leakage from our spa and seepage through the gunnite and tiles; depositing calcium outside the spa that defacing it's cosmetic appearance. It required 5 repair appointments to finally locate the offending leaks and effectively repair them; all of which could have been avoided if the supply pipes had only been inspected for orthoganality (being directed as plumb to the wall they are attached to) by an alert and present supervisor. Ancillary equipment such as the water heater unit was not inspected resulting in the gas company alerting us that parts were unconnected placing this unit in an extreamly hazardous condition. PPAS personnel failed to construct the gas supply lines plumb for connection from our propane tank to the pool/ spa heater. The stainless steel assist bars that install next to steps leading into and out of the pool were ordered and installed incorrectly. Unbelievably; I actually noticed the prepared holes (for these same assist bars) in the concrete moving while workers "stamped" patterns onto it and so I alerted them so that they could be realigned. Even after multiple entreaties to correct this; the planned holes were allowed to dry 1 1/3 inch out of alignment. This could have been avoided if a form had been made available and used, but PPAS seems unable to use "best practices" into their work culture. Pools need an overflow outlet to prevent water from severe weather events or a stuck supply line from overfilling. One was put in for us as part of the required, but nothing was done or mentioned about where this water would drain to; in fact, the outlet was buried under 7 inches dirt and rocks. We were told after discovery that it was our responsibility to figure the how and where of it. Most recently, we became aware that the colored concrete surface has been disintegrating; attaching to our bare feet or shoes and depositing on the floors of our home. We reported this under warrantee to PPAS who informed us (1 1/2 years after construction) that we were entitled to a free power washing of the colored concrete decking they poured. This should have been mentioned as part of required information during contract signing. Workers arrived on the agreed date, power washed the deck and told us to contact PPAS to arrange a date if we wanted them to seal the deck surface once it thoroughly dried. PPAS earliest appointment turned out to be 2 months ahead in late August and would need another power washing for two reasons: first, they did a inferior job, leaving missed areas and visible streaks and secondly, they need to clean again prior to sealing and will charge for it. I appealed and arranged with appointment for them to return the next week of which they failed to contact me and show up. I contacted PPAS to these failures and was informed that the warranted/ repair manager was in a meeting and would return my call shortly. That was last Friday; today is Tuesday and still no return call. I will not call PPAS again; instead, I will post my multiple dissatisfaction on this page and let the buyer beware.
    - James H.
  • A
    They were nice. I wouldn't say they were over the top, but they were good. They had good customer service. They did the job they were supposed to do. I didn't have to pay anything for them because it was included in my pool cost.
    - Heidi W.
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Pool And Spa Cleaners in Kelsey

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