Find top-rated Service Providers

Find Top-Rated Huntington Beach Auto Repair Shops

There are 55 top-rated auto repair shops in your area and 1.1K to avoid.

After 20 years, it's now free to join.

  • More than 10 Million Verified Reviews
  • Nationwide Coverage
  • Trusted Ratings
Join Angie's List Now To see all 55 highly rated companies in Huntington Beach

Auto Repair reviews in Huntington Beach

  • F
    Customer beware if you have an issue caused by this repair shop and expect it to be handled with honesty, integrity, follow through, and the mentality of making it right. Based on my experience, Willy's Auto FAILS and DISAPPOINTS! Don't be fooled by the smile and the appearance of family. The test of a business' ethics (and owners individual character) is how they respond when their service and/or product is the root cause of the issue. How do they handle the incident? Do they make it right or do they blame the customer? Do they shift blame or do they own up to their error? Do they state requirements for a refund, and when met by the customer, make new requirements/moving the goal post? After months of repeated visits, distress, frustration, inconvenience in rearranging ones work schedule, days without a car, payment of work based on Willy's advisement, and additional expense to self, I share the below timeline of an incident I experienced with Willy's Auto Service which took place over a 10 month period. I wonder if I had paid for work my car did not need. Based on the following incident, I've experienced dishonesty, and have been misled by Willy's Auto Service in this business matter. 2/19/18 - Initial visit to Willy's Auto. Per his advisement, torque rod, engine mount front right removed and replaced right side of engine compartment, lower & TROQ, front right axle removed and install or remove and replace-right side. 2/19/18 - Advised by Willy of low front brake pads and rotor. 5/11/18 - Based on Willy's advisement, front brake pads and rotors replaced. 5/18/18 - Informed Willy there was grinding noise coming from car since the front brake pads and rotors were replaced. Test drove car with Willy. Willy heard and acknowledged the noise. 7/10/18 - Re-do of front brake pads after several phone calls and trips to Willy's Auto Service between 5/11/18 - 7/10/18 for existing noise. Problem still not resolved. Willy was adamant that it was not the front brakes. Said it was the rear brakes. 7/31 - Upon Willy's advisement, rear brake pads were replaced. Upon Willy's advisement, the rear rotors were also shaved. Problem still not resolved. 9/4/18 - Re-do of front rotors and right axle based upon Willy's advisement. 9/13/18 - Placed another call to Willy informing him he hadn't resolved the problem. This time captured grinding noise on video. Willy listened to video/audio recording of the noise. 9/17/18 - Upon Willy's advisement, car was dropped off at his place of business so that he can take it home and test it in the morning since the car would be cold. Kept car from 9/17/18 - 9/19/18. 9/19/18 - Received a call from Willy advising me that he replaced the rear rotors. Payment was declined due to the fact that I did not authorize the work. Also, there was no guarantee that this would resolve the problem. Problem still not resolved. Problem was worse, louder, and frequent. Prior to the rear brake job he performed, the noise was intermittent. But as the weeks went by, the grinding noise was heard every day. 10/14/18 - Willy was contacted via text that the problem still existed. Also sent him a couple of new video/audio recordings of the noise. Willy was asked to consider a solution. After months of paying Willy for work based on all of his advisement, the problem exists. I recommended the car be taken to a brake specialist for repair at Willy's expense. Willy responded to call him the next day. 10/15/18 - Came to an agreement he would pay for repairs if it was determined his parts were the cause of the noise, and parts were returned to him. 10/31/18 - It was determined by Lexus of Westminster the grinding noise was coming from the back brakes/rotors, and that the parts used were not quality. In addition, plug was missing from rear rotor. Lexus made repairs. I incurred cost of $587.47. Willy now insists that there was nothing wrong with the rear brakes. Now says the problem is the front brakes, (contradicting his statement on 7/10/18) and that "Lexus will tell you anything" 11/5/18 - Informed Willy there hasn't been any grinding noise from the rear since his rear brakes/rotors were replaced by Lexus, and that I have the parts he requested in boxes. Willy changes refund agreement and says "sure bring me the parts I have to send them to the parts store to look at them and we'll go from there". No mention of a full refund. This was a change by him from what was initially agreed upon. I attempted to contact him to confirm if he will have a check for the full amount the next morning. No response. 11/6/18 - Followed up with Willy. Still no response. Called office, spoke with Willy in an attempt to follow up on our agreement, states he will not reimburse the full amount of $587.47. Willy disconnects phone call. No resolution for a full refund to date.
    - L I.
  • A
    My car originally failed the visual portion of the test due to an part that was not up to par. The team thoroughly explained what needed to be done, helped me source the part and offered to put the part in for me at a very reasonable cost. Great experience!
    - Jane E.
  • A
    I have been going to him for about 18 years. He is really honest. His prices are really competitive. He takes American cars and European cars. I have always been happy with his work. It was very reasonable to what I thought it was going to be. Finding a good mechanic is though but he is one.
    - Vincent C.
  • A
    When they did the oil change, it took about half the day. We dropped the car off that morning and picked it up that afternoon; a few hours. We just talked to the service people, they are really nice. They have a greeter when you drive in and then the service rep comes out.
    - Kirk N.
  • A
    I use Surf City Nissan for my auto service.  I was probably, maybe there about a week ago in March of 2017.  It was probably several hundred dollars.  I will use them again when I get my car maintenance done again.
    - Roxanne L.
  • A
    The price of my tires has gone up. They are very busy because they are in demand because they are good and all. The owner and his staff really take care of their customers and do only the work that is needed. The waiting area is fine.
    - Wendy F.
  • A
    They were professional and prompt. They explained all of the work that needed to be done and the costs associated with the repairs. They were very fast and provided excellent customer service. I highly recommend them.
    - Caroline K.
  • B
    It was a so many miles check-up on it. They were courteous, helpful and saw that I got a ride if I needed it to come home if it was going to take long. It if wasn't that, then they have it done within half an hour if I sat and waited for it. They're fast when you get in there and if they can't be then they will give me a ride home. I think I've been going up there at least 35 of those 43 years and I've been satisfied for that long for four or five cars.
    - Susan M.
  • A
    It was reasonable. My refrigerator is still working. They came right away. They were there. I would absolutely use them. They fixed the problem without making a big deal. My refrigerator was fixed in 10 minutes. These guys were great. I thought I was going to buy a new refrigerator. It's cool.
    - Patricia P.
  • D
    My husband and I have been customers of Gustafson Brothers for at least 10 years. We had come to trust Gustafson Brothers through years of honest evaluation of our vehicles’ condition and their excellent quality of work. About 3 to 4 years ago, Gustafson Brothers changed dramatically. We have a low mileage 2001 Toyota Sienna, one of the most reliable cars ever built: 10/25/14: We take the van in for an oil change and Gustafson Brothers insist that the valve covers are leaking oil. We explain that our driveway shows no sign of an oil leak. They say the oil is pooling on top of the engine and will damage wiring. We agree to the repair. COST: $690.00 12/30/14: The van is leaking oil all over the driveway. The engine is 1 ½ quarts low on oil. We take the van back to Gustafson Brother. They say the oil is leaking from the timing belt cover. We are incredulous but agree to this fix even though the timing belt had been changed at the dealership 53,000 miles ago. COST: $1,195.00 2/4/15: The van is still leaking oil. We return the van to Gustafson Brothers. They suggest that the oil is oil I spilled when replacing the leaked oil. They replace the transmission pan gasket and steam clean the engine. COST: No Charge 2/18/15: The van is still leaking oil. Return to Gustafson Brother. My husband lifts the hood and shows the service manager that oil is clearly pouring from the valve cover gaskets. They agree and finally repair the leak by replacing the valve cover gaskets. COST: No Charge TOTAL COST: $1,885.00 Air Conditioning: 3/29/13: The van air conditioning quits working. Take the van to Gustafson Brothers. They replace the condenser and refrigerant. COST: $755.00 11/16/13: Air conditioning not working. Return to Gustafson Brothers. They replace the refrigerant and add dye. COST: No Charge 11/29/13: Return van for a test for leaks. None found. COST: No Charge 5/6/14: Air conditioning not working. Return to Gustafson Brothers. They replace service valves. COST: $202.00 7/26/14: Air conditioning not working. Return to Gustafson Brothers. They replace the condenser a second time; replace the a/c evaporator and refrigerant. COST: $1,319.00 9/12/14: Air conditioning not working. Return van to Gustafson Brothers. They replace the a/c expansion valve, o-rings and lines. COST: $553.00 9/24/14: Air conditioning fails the day after last pick-up. Return to Gustafson Brothers. They replace some o-rings and refrigerant. COST: No Charge. TOTAL COST: $2,829.00 Air conditioning fails within weeks of the last service date. 5/13/16: We decide to try the Toyota dealership. They replace the condenser (we paid Gustafson Brothers twice already for this) and after several long trips, the a/c is still working. COST: $1,175.00 We have two other cars that we were taking in for routine service and Gustafson Brothers frequently would suggest replacing wiper blades, filters, etc. There was usually a list of suggestions. They once asked if I wanted to replace the 3 year old Goodyear tires on a Kia Spectra because the sidewalls were cracked. Really. And they weren’t. We asked ourselves, “Did somebody else buy Gustafson Brothers?” Why the change? We began searching online and found an article in an industry trade journal called Fenderbender. [*** Link removed ***] This March 2015 article, titled “Lessons from America’s Most Efficient Shops” explains how John Gustafson changed the company’s culture beginning in 2013. By the end of 2014 the body shop had grown revenue by nearly 50% without adding staff. I leave it to the reader to extrapolate the potential effect of this change on the customer.
    - Cathy L.
Join Angie's List to view provider's name.

Auto Repair Shops in Huntington Beach

Companies below are listed in alphabetical order.

To view top rated service providers along with reviews & ratings, JOIN ANGIE'S LIST NOW!