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Playground Equipment Installation reviews in Hollywood

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  • Overall Experience: Preferred did the work, as they said they would, completing all that was agreed upon. They did it for the price agreed upon. They did quality work; we re very happy with the results. However, they did not finish close to October 10th (the contracted end on or about date), which is the primary reason I m not rating Preferred with straight A s. Specifics: I took three estimates for this job; Preferred was the middle estimate. We met with Nathan from Preferred. After letting him know all that we wanted done and agreeing to a price, we signed a contract and set a date to begin. We had to give a deposit of $1,000 at this time. The project was scheduled to begin September 22 and end on or about October 10. Nathan and the crew of Preferred were always courteous, respectful and almost always responded when we contacted them. However, they didn t always contact us when we felt they should have. On more than one occasion, they said they would be at our home on a certain date at a certain time, and they did not make it. My wife is a RN who works the night shift. Therefore, she often sleeps through the day. When they wouldn t show when expected, or show when they were not expected, this played havoc with her sleep. A lot of our frustrations with timing issues would have been soothed by better communication. We weren t as upset by lack of work as we were by lack of work with no explanation. It was odd to us to have our bathroom stripped, with shower and sink unusable, day after day with no work being done. If they would have told us, hey, here s the deal, we would not have been in the dark and as frustrated. For example, there were multiple days (3 or so) that they did not work due to religious observances. They told us about these, and we were fine with it. It was the no work with no explanation when frustration began to set in. The job was finally completed on October 29th or 30th, I can t remember which exactly. To be fair, the shower & sink were usable since about October 10th. I understand some of the delays were caused due to waiting for inspectors, but even those delays don t explain why the job went over the end on or about October 10, 2008 date by nearly three weeks. *My wife and I made two additional requests, following the signing of our original agreement. Preferred completed these two additional requests at a minimal extra charge, which we felt was completely fair. (Additions: 1. The hanging of a heavy medicine cabinet. 2. The installation of a shower door. Originally, we were simply going to use a rod and curtain in the shower.) Summary: Most importantly, Preferred did quality work, and we re pleased with the end results. I also liked the individuals we dealt with from Preferred, and I would use them again, even though I think some of the communications could have been improved.
    - Chad E.
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Playground Equipment Installers in Hollywood

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