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Flooring reviews in Hilltop Mall

  • F
    Victor Handyman Service
    First he did not answer in a professional way second his ad says East Bay and my jobs are in San Pablo. Last I checked this was the East Bay. He did not return my phone call from 3 days ago so I had to call him back. Typical Handy Man mentality.
    - Gordon B.
  • A
    J & R Smith Construction
    John is the PERFECT experience. I am spoiled for the future as I cannot imagine EVER having anyone else work for me after my experience with John. I am only sorry I didn't find him sooner. He gets an A PLUS PLUS for EVERYTHING. It doesn't get much better than that.
    - Lisa S.
  • A
    Royal Hardwood Floor
    The workers were very detailed, and knowledgeable, setting aside the
    sander, everything was manually done. They were literally crawling 
    using their hands just to see and feel the  floor (flattened and
    smooth). I had the hallway done, 2 bedroom (regular size), living room,
    dining room, and family room. The work took about a week, and he was
    nice enough to come back to do the final coating, because i had paint
    job coming after the floor (they went back a week after my paint job was
    - gina w.
  • C
    Superior Construction And Remodeling Inc
    We just want to recommend the following:

    1) Be sure you receive a detailed, itemized listing of all work to be performed including all materials to be purchased. Be sure the materials list indicates product information including sizes and quantities ordered. In the event of necessary changes or substitutions you will be aware of changes to the cost and/or end result of the project. (Example, we actually lost storage space in our small 10' x 10' kitchen due to loss of drawers, loss of a large corner cabinet, shallower cabinets and less shelving than we had previously. The cost did not change.) Maybe what I should say is that you may want to separately consult with a designer if you want to consider space utilization or changes to your basic configuration.
    2) Be sure to check the work being done, as it is being done. During our initial contract meeting/discussion and signing, we had asked for and were promised extra thick under padding (cork specifically) to be installed under the carbonized, strand bamboo flooring they were installing. However, what they installed under one third of our kitchen floor was two sheets of paper-thin and quot;paddingand quot;. We contacted the Project Manager and it was promptly corrected.
    3) Verify that the workers sent are skilled craftsmen, not unskilled laborers. The first workers sent were unskilled, unprofessional, thoughtless, disrespectful, and did sloppy/messy work. They screwed directly through our new Canadian Maple cabinets on all the rails without pre-drilling. This split the wood on each cabinet and they had to be removed, repaired and re-hung. In addition the cabinet over the sink was not lined up over the sink. It was three inches off center and needed spacers added to correct. However, when installing the second time, the workers chose the worst part of the pieces of wood purchased for the splitters so that the dark marks and blemishes in that part of the wood ended up right in front of the sink so anyone standing at the sink or looking at the cabinets couldn't help but see it. Worst of all, the cabinets were hung crookedly so that the bank of cabinets on our main wall ended up approximately three inches lower on the left side than on the right. They explained that our ceiling was uneven and all they could do was bend a board on one side to try to make up the gap. (?)

    They disconnected my husband's very complicated stereo equipment without asking, when it only needed to be unplugged. They left their tools, equipment and materials everywhere around our house when leaving for the day (or days) making it necessary for us to move boxes of bamboo, lots of baseboards, saws, sanders, drills, glue buckets, etc., etc., (my husband and I are both in our 60's) just to be able to walk through the house or try to get any work done in preparation of all our rooms needing to be emptied to put in the new floors. (We also have no garage or carport...) which everyone knew before we started. And perhaps the most offensive was their habit of throwing their garbage in front of our house each day after thet ate their lunch. The garbage can was less than 8 ft. away.
    That was it. We called the Prioject Manager to complain again, this time insisting they be replaced. He appologized profussley and assigned a new person to complete the work.
    This time they sent an excellent Craftsman named Gregory. His work was beautiful. He replaced the splitters much differently than before, re-hung the cabinets (somehow the ceiling is no longer crooked!). They really look beautiful now. Gregory also finished laying our floors and doing some minor painting. He was professional, courteous, fast, efficient, conscientious and skilled.
    The end result is absolutely beautiful and we are thrilled in how everything turned out. We just wish it hadn't been so hard getting here.

    - Lynda F.
  • A
    Gary Estrella - Carpet Repair Service
    He did this all at a reasonable price. I have had this type of work done before in the past, and it was a nightmare, so to deal with Gary was great. He did an exceptional job. When talking with him, he knew what he was doing and he was done very fast. You couldn't see where the seams were, I was flabbergasted.
    - Thomas V.
  • B
    They are conveniently located and were fast. There was just one problem in their scheduling. They promised to deliver on a particular date and didn?t. I had to do a lot of changing around because I was expecting company. There was a bit of a hassle, but ultimately they did the job.
    - Stacie B.
  • A
    Dicks Carpet One Floor & Home
    Great! We were well taken care of!
    - rozafelle d.
  • A
    Hardwood Floors By Jonathan Gayer
    The floor looks amazing. Jonathan is very nice and sweet. We received a very clear contract and the job was done in the same week!
    - Erin M.
  • A
    Floor Coverings International
    - Daniel B.
  • A
    Sunshine Floor Covering
    - Joyce T.
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Flooring Installers in Hilltop Mall

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