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Moving reviews in Hillsborough

  • A
    NorthStar Moving Company
    I am a repeat customer with NorthStar Moving. NorthStar helped me move into my house last year and my experience was excellent so I hired them to help my parents move into their apartment. The team was punctual and conscientious about the move. Everything was properly handled and wrapped. The team moved things up three flights of stairs very quickly. I would not hesitate to recommend NorthStar Moving.
    - Denny H.
  • A
    NorthStar Moving Company
    We had a great experience with NorthStar movers. They showed up on time at 9am, everybody was courteous and professional. They packed up a 4 bedroom house including garage and outdoor equipment and had the truck full by 2 pm. We moved a year ago and the other movers weren't done with half that much in the same amount of time. They took great care of all of our furniture and things and everything arrived in excellent condition. Highly recommend. We'd definitely hire them again.
    - Megan C.
  • A
    Delancey Street Moving & Trucking
    Excellent in all respects, will use them again. Look no further. We moved one month ago from the city to the peninsula. I took a bet on Delancey Movers since we are often at Delancey Cafe. The quoted cost was comparable to others movers, but I felt that working with Delancey has a social benefit also. Well, these guys were amazing, so I am actually writing a review which is something I rarely do. The four men Zack, Jonathan, Sean, Derek were all cheerful and would not let me touch a thing. In fact, they ultimately charged significantly under the budget which they quoted upfront! I am not worried about my next move mainly because of Delancey Movers. Keep it up, guys!

    - Neal G.
  • A
    I can recommend them completely. They were friendly, professional and efficient. We have a lot of stuff that's hard to move - large, heavy and weird shaped antiques that have been in our family for 150 years, and they handled everything with great care. One thing broke - a glass ikea lamp that was already cracked - and they were devastated, coming to us immediately to show us and offer to pay. The original quote they gave us was really underestimated, but they stuck to it and didn't give us the feeling they were cutting corners (we did cover some of the difference because the work was so good, and the price very reasonable).
    - Johanne A.
  • A
    NorthStar Moving Company
    Three young men from North Star Moving Co arrived promptly as scheduled and loaded the truck with assorted boxed belongings, books, chairs, cedar chest, several large paintings, and also, a grandfather clock and a desk with glass cabinet, both of which they carefully wrapped in blankets. We arrived at my storage unit without any problem; it took only 1/2 hour to unload the truck and stack the  boxes and furniture. The movers were extremely efficient, strong, experienced, professional and courteous. I would hire them again!
    - Marilyn B.
  • A
    San Jose Movers
    Staff was very professional and efficient. When they were late, they offered to waive packing material fees. They were striving for customer satisfaction and achieved it. They were focused and didn't take any breaks. A few minor scratches on the wall, but overall, I was really happy with them.
    - Edward L.
  • B
    [Redacted per DCMA] Van Lines
    It went very well. They were very on time, they came when they said they would come for both the packing and the moving, and the unpacking. They spent about the right amount of time for what they indicated. They didn't take longer than expected. They were very careful with my furniture on the packing. In Minneapolis the crew that packed us was very diligent. In San Francisco the crew that unpacked it was a little bit less careful with the furniture and they damaged a few pieces that they fixed and they paid to have it fix, which was good. But they were a little bit less careful.
    - Luis D.
  • A
    Jay's Small Moves
    The were excellent.  They arrived on time.   We  discussed the work to be performed and confirmed the price quote and went to work.  They were fast, careful and veryi organized.   At destination they set everything up in the room very quickly.   I highly recommend this company
    - John A.
  • C
    The short story on Statewide is that they did great work on the actual move, but that it was really painful working with them from a customer service perspective.
    Friends of ours had used them, had gotten a great price from them and recommended them to us.  I called Dennis at Statewide to get a rough idea on pricing and availability.  He wouldn't give me a ballpark and then took a week to come to my house and give me a price.  At that time he gave me a price range that was twice what my friends paid, but told me that if the move went well and we moved a lot of the small/fragile stuff it would be less.  In the end he actually charged my at the high end of the range despite my family having moved every small/fragile item in the house.
    When I called later to ask Dennis why I was charged more than twice what my friends paid (whose house was a similar size, but with a bit less in it) I got 100% push back.  At first he was polite about it, but when I pressed him further he got agitated and basically told me that he accepted none of my feedback as a customer.  He then begrudgingly offered me a <10% refund, but did it in such an insulting way that I couldn't even respond.  I wished him luck and ended the discussion.
    So, to sum up, great movers, really fast.  They use a small truck which is a little odd when they have to haul multiple loads, but that was mostly fine (other than my contractors not being prepared for them to show up with the first load an hour after the move started).  But in terms of customer service, Dennis clearly lives in the "customer is stupid" world of customer service.  Very disappointing.
    - Tim S.
  • A
    Delancey Street Moving & Trucking
    They were awesome.   I called them in a panic after the other mover I had scheduled canceled on me 15 minutes before he was to meet me.   They were able to send out 4 guys and a truck within 45 minutes of my call.   I'm lucky that they were available.    When they showed up, they were very professional in scoping out the work, doing the inventory, and giving me a 'not to exceed'.   All agreed to - they went to work.   The guy in the space next to me came out and wanted to know who these guys were, because he had never seen anyone work so hard.  They were very efficient and careful at the same time.    Once loaded, they were very prompt in getting to the destination, unloaded it all just as efficiently and carefully as they had loaded it.   All done very quickly, under the time they had estimated.    Price was under the 'not to exceed' amount. Super nice people too.   Bottom line, a great experience.
    - Chuck H.
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Moving Companies in Hillsborough

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