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Furniture reviews in Hillsborough

  • A
    It went very well and that’s why I’m giving this review. I carefully measured my table and leaves and submitted my order via internet. A woman called back within a couple hours to confirm my order, and fortunately we discovered I had made a mistake and we were able to correct it.   The pads arrived, they are quite nice. Unfortunately, two were a half inch too long. I emailed them and they discovered the error on their part and re-submitted the order. They told me to keep the old ones instead of having to ship them back. The new ones have arrived and unfortunately, there was a slip-up by the manufacturer, so I called the company and worked with them again to get the order right. It’s a good idea to ask for color samples, too, before ordering.   I was particularly impressed with the quality of customer service and willingness to admit an error on their part, and to remedy it promptly and politely. Even though there were mistakes twice, I’m still impressed enough that I wanted to write a good review for them. And the table pads are very, very nice. I recommend this company.
    - Elizabeth H.
  • A
    Gallery 33

    Lisa and George truly provided excellent service and gave me excellent advice and guidance.  I needed to recover the bench seats with a laminate or waterproof material for an eating area we use the most in our house.  I was picky about the color and also the quality of the fabrication.  I wanted a very professional look and a very practical solution for heavy use. 

    Lisa gave me great direction for the cover material choice.  She allowed me to take the sample book home so I could compare the colors with the original fabric. She added a custom made welt from the leftover original fabric I had which made the whole job look like the "Original Plan" for the nook, not a substitute.

    George came to our house to install the benches. He made sure everything fit together perfectly.  He was on time and organized and quick to get the job done. The seats are very comfortable.

    Gallery 33 did the actual fabrication (sewing) in their business location. They did not send it out.  This was important to me.  I did not want a cheaper price, then possibilities of sending the benches back for re-doing, refitting, more waiting, etc.

    I highly recommend their business if you want High Quality, Great Service, and a Great Price for what you are getting. 

    - Sandra L.
  • A
    Knops Upholstery Shop
    I have been using them in the last few years and they have been pretty good.  They are very neat and very honest.  They are a family run business and they even called me while they were on vacation because they told me that they were going to deliver something but because it was not ready they could not deliver it.  I thought it was pretty cool of them to call me from their vacation and tell me this.  I have had no complaints about them at all whether it be the work they have done with the chairs or cushions since they have always been perfect.
    - Rita B.
  • B
    I was quiet happy with the work that Expert Woodworking Inc but I thought they were expensive. He showed up on time and he did a good job and he came for the table when he said he would but he was expensive.
    - Jackie W.
  • A
    Designer Appliances by Lemcke
    I picked out all of my kitchen appliances, put in a preliminary order with F (another business we won't name here), and gave the appliance specs to the cabinet maker. When it came time to put in the final order for the appliances with F, I found out that Sub-Zero was no longer making the refrigerator I wanted (keep in mind, I already had kitchen cabinets and integrated panels made for this size/model of refrigerator). I asked my salesperson at F if she could find me a refrigerator somewhere in St. Louis or outside of St. Louis. I didn't hear back from her for 2 weeks. So, I called Designer Appliance and explained my situation. They called me back within 24 hours. They had found the refrigerator I wanted in Denver, and they were having it shipped here within the week (all for the same price!). I also asked them if they could have someone install it upon delivery and they had that set up the next day. Now, that's service...and all of it was done with a simple phone call.
    - les t.
  • B
    There were what can only be termed as "the usual level" of delays getting to the start on the install process, which took many visits. I kept a record: 7/20/06 signed contract for 9/06 install; 10/12 signed c/o for special items; install days: (day 1) 11/27-deliver pieces (takes lots of floor space); (2) 11/28-1st office (#1) install kicks, place lowers; (3) 12/7-#1 install lowers, uppers; (4) 12/8-#2 install kicks, some lowers; (5) 12/14-#2 rest of lowers, uppers, #1 trim; (6) 12/19-#2 deliver, install desk tops (one scarred), trim; 1/5-Greg sick; (7) 1/9-#2 install new top, grommets, cab shelves; (8) 1/18-all file drawers, #1 desk tops, grommets; (9) 1/19-all drawer pulls; (10) 1/20-rest of trim; (11) 3/1-pick up desk top with hidden flaw that emerged; (12) 3/12-install new one (beautiful). We targeted 10/06 for install because of travel scheduled during Nov, Dec, Jan so original delivery delay spread everything out. This was frustrating, but the job turned out beautifully.
    - HARRIET A N.
  • A
    We found Katie to be very helpful and informative. Since the different stores carry different styles, not too sure about pricing, but probably comparable. At delivery, they were supposed to call the day before to give us a time window but did not. However, they did give us a one hour notice before arriving the day of.
    - YT L.
  • A
    Dan's Upholstery
    They were very good. They came quickly for the estimate. We provided the fabric, and they did a great job. The work was done on time and delivered as promised. When we called them back because of a small seam issue, they were quick to come and take the chair and returned in finished.
    - LENORE W.
  • A
    - gary n.
  • A
    - KEN C.
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Custom Furniture Makers in Hillsborough

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