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Home Health Care reviews in Hermosa Beach

  • A
    Look Stairchairs
    My mom's Bruno stairlift stopped working on a Saturday and she was stuck midway between upstairs and downstairs and was alone. She actually had to get off the chair and crawl the rest of the way up. When mom called me (950 miles away), I called the place that sold, installed and has serviced it, less than 2 years ago. They answered, but would not send anyone on the weekend. Desperate, I found Look Stairchairs listed as an Authorized Dealer on the Bruno website, but noticed they were not close to mom.

    The friendliest voice answered and when I inquired about weekend service, Marilyn said "yes', but weekend calls are usually for their existing customers. I explained the situation - that the other dealer wouldn't come out until Monday and mom was stuck and alone. She said she'd check and call me back. I honestly didn't have high hopes, as their office was over an hour from mom. I was quoted $175 for service charge + any parts, if not under warranty.

    Happily, she called and said a tech could be there in two hours. She called my mom and confirmed with her. Mom said the owner came out and he was professional, kind and helpful. Although, he did not have the part that was broken, he did get the chair repaired and working.

    The service call was $175, which was $25 less than the other company. But, what is most important, they cared. Marilyn, who answered the phone, said, "we never want to leave someone stranded, without their chair". What a willing attitude. This came at a time where both me and my sister were out-of-town and couldn't easily help, so it was wonderful to find a company so willing to go the extra mile, even though we had bought our chair elsewhere.

    It turns out Marilyn is the owner, along with her husband. 

    The owner's of Look Stairchairs have a wonderful business philosophy and are very caring people. If we ever need service or new chair, we will be calling Look Stairchairs.

    I am so disappointed with the company we bought the chair from - that they would leave an 85 year old stranded, and tell them to wait until Monday. I know some companies don't work on Sunday, but this was only Saturday.

    Thank you Marilyn for taking our call and caring.

    - Liz P.
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Home Health Care Providers in Hermosa Beach

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