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Solar Panel Installation reviews in Hayward

Real People ~ Real Reviews ~ Real Results

  • After getting denied by another solar company, I lost interest in going solar, but David Bustos a representative of American Array Solar came to my house and helped my family by educating us about solar, explained everything in full detail on how much my solar energy system would cost and now my $400 a month electricity bill went down to $100 a month with Zero out of pocket. This service makes nothing but sense. I recommend you call them for a free consultation specially if you already have been denied by other companies.
    - Maria L.
  • I had a good, technical phone conversation with the first salesperson, so we arranged for a site survey to be performed at our house. Unfortunately the guy doing the site survey did not show up and I had trouble contacting the first salesperson. I second salesperson took over saying that the first one had a family issue come up. I second site survey was performed well. We have a stone coated metal roof, which requires special experience and so was one of the key factors in choosing a solar installer. Slingshot convinced me that not only did they have the experience but they would be hiring a roofer with extensive experience installing stone coated metal roofs to work on the job and insure the integrity of the work. Another key factor for us was being able to install the system before PG&E's NEM 1.0 program filled up. Slingshot was able to offer us the soonest installation time by far. One unique feature of Slingshot Power's offering is that they do an annual cleaning of the panels to save the homeowner from risking their neck. For this job I closely evaluated seven contractors and had quotes from an additional four. Besides matching or beating the other contractors on quality, Slingshot gave me a great deal on installing the highest quality panels from SunPower. They were also flexible in letting me downsize the system after signing the contract without changing the price per Watt. The majority of the installation took a single day. The crew lead did a great job of communicating with us, including introducing everyone and taking pictures throughout the job so that I didn't feel that I needed to climb on the roof and check on their work periodically. They had an impressive number of people here, but everyone seemed to be quite active. I didn't notice people standing around waiting for instructions. The crew lead was quite enthusiastic about the job and his work. The truck was also impressive -- nicely organized and equipped. From what I saw, the crew did a good job with the safety precautions -- lashing the ladder to the house so that it wouldn't tip and having the safety ropes. They did a great job cleaning up afterwards. The one area of the installation in which I wasn't completely satisfied was the caulking of the wood trim around the main electrical panel -- the bead was rather sloppy, some of the caulk fell out right away, and there were gaps. I sent Slingshot photos and the guy that had done that work said that the wood was rotten. They then offered to make a special trip back to replace the wood and re-caulk it -- which was done well. After installation, the county must inspect the job and approve it. The final step is to submit the application to PG&E and get their permission to operate (PTO). During this stage I was working with Slingshot's Manager of Customer Happiness (MoCH). Unfortunately, I was least happy with his service during my dealings with Slingshot. As mentioned before, we were anxious to get it installed before the NEM program filled up. Once the county inspection was passed, the MoCH asked for a copy of our power bill. I had provided one to the salesman a month earlier when the contract was signed, so this caused an unnecessary delay of an entire business day. He then said that we had to get off the Smart Rate plan before switching to solar, so this took another day. It should have been done sooner since they had our bill early on. There was then some slight delays because he entered some information wrong on the application to PG&E. In the end we did make it into the NEM 1.0 program, but we were one of the last. Once PG&E gave PTO, we had to wait another half a week before "throwing the switch" and starting to produce power because Slingshot had to come back out and finish configuring power converter. They said that they had gotten a batch that didn't configure automatically as usual. In general, the MoCH was not responsive to all of my emails. Sometimes I had to send a second note and then he would call me back. We were now producing power, but we didn't have access to the SolarEdge portal to see the monitoring data. The MoCH said that SolarEdge was updating their servers and we couldn't get connected for a while. After a month of waiting, I contacted SolarEdge directly and they said that the upgrades were a continuous process that would not affect getting a monitoring account. Contacting SlingShot again, a different person called me back quickly and got our monitoring account set up. I noticed that the orientation of our array on the portal was incorrect, and he took care of fixing it. Overall, it was a very positive experience despite a few hiccups along the way, but Slingshot took care of correcting everything in the end.
    - Josie W.
  • All went well initially, but Jim told me in early December that the inspection was going to occur, "Any day now" and asked if they could install the panels early.  I didn't have any problem with it and the installation appeared to go off without a hitch.  However, I can't tell because over a month later, the system is no producing power.  Every contact with Jim was more reassurance that the city inspection would occur, "Any day now."  Eventually I decided to check with the Hayward building department and found that they had yet to even pull a permit!  An initial effort on 12-3-13, resulted in a punchlist and they had never followed back up!  I informed Jim of my findings and he told me, conveniently enough, that he had sent a rep out that very day to follow up with the city.  Thank goodness, I got tired of my project being brushed off and took action myself.  I'm still waiting for the update Jim promised following the city visit 3 days ago.  I'm tempted to cancel the project and go with Peterson Dean.  My neighbor across the street used them and is already signed off and producing power.  Very frustrating.
    - krista G.
  • They were very professional, cleaned up every day before they left, and finished the job in the amount of time they estimated.   They also came back and replaced a solar panel that went bad after 2 years.
    - Stuart S.
  • The job was done with skill and efficiency. During each phase we were kept informed. The design was approved by the city and the Fire Department with no problems. We were up and running in a reasonable time.
    - LARRY B.
  • They did a good job. The sales person was very good. I'd recommend anyone looking to get work done by this company to contact Dan Finley.
    - DWIGHT T.
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    - Barry S.
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    - Carole T.
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    - Lynne A.
  • The customer service as excellent. They were very informative and the staff was friendly. They do not rush and answer your questions.
    - Kenneth P.
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Solar Panel Companies in Hayward

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