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Door Installation reviews in Hayward

Real People ~ Real Reviews ~ Real Results

  • With the good reputation carried by Renewal by Andersen we expected a positive experience for our small home project. Unfortunately, our experience has been anything but smooth. I will never recommend Renewal by Andersen to anyone. Although the windows were very expensive, the most expensive quote, we were excited to see this project through. For our small home project, four windows and two sliders, work began at the very end of February 2018. Our project was set to be completed in mid-April, due to some late arriving windows. Here, at the very end of July 2018, the work is still not complete. THREE AND A HALF MONTHS after the set completion date, our project is yet to be finished. What’s left? The correct hardware and a transition. These items were scheduled to be installed June 11, but the worker did not have any of the correct items upon his arrival to our home. The items were reordered and were set to arrive July 13. What? Why? Why does it take over a month to get some door handles and a piece of wood? Supposedly these items arrived on the correct date and I was told someone would call within a couple of days to schedule an installation date. Well, I’ve waited patiently for two weeks and still no phone call. I guess we’re just small fish in a big pond. In most places of employment, if an employee had failed to complete a project within a reasonable amount of time they would be asked to seek employment elsewhere. Nearly every time I talk with someone, it’s someone new and they have to figure out the whole story. With that said, every single person has been very kind, helpful, and very willing to help get this project finished quickly. However, there are just too many people working on this one little project. I have had to call through every phase of the project to make sure our items are ordered, shipped, and scheduled to be installed and I simply do not have the time to follow up with them through every phase. It's their job to follow up with the customer in a timely manner and not allow weeks to go by with no word. Needless to say, we are very disappointed in our overall experience and will never recommend this company to anyone. On a positive note, the installation crew was fantastic and the windows are beautiful.
    - Carla D.
  • Starting Phase 3 with Custom Exteriors! Phase 1: Two years ago, my parents moved into our home. They loved the space, but their rooms were drafty and difficult to keep warm. We decided to replace the windows. After interviewing several companies, we chose Custom Exteriors for their price/quality, responsiveness, and professionalism. We are so happy we did! The quote process with David Lopez was helpful, painless, and efficient. The owner, Jeff Kendall, came himself to verify final measurements and to order the windows we wanted. The installers were courteous, clean, and worked quickly. The rooms look nicer, keep a more even temperature, the outside noises are dampened, and my parents are happy. Phase 2: Last year, we decided to replace the windows in the rest of the house. We were so pleased with Custom Exteriors that we chose them again. Now the front of our house has a much cleaner, more beautiful appearance, the heat of summer and cool of winter are not so noticeable inside, and we don’t hear street noises like we used to. So now, Phase 3: This year we decided to replace our wobbly old sliding doors, and called Custom Exteriors again. We hesitated due to budget, but finally we asked ourselves: why wait to replace windows and doors until we sell the house, when we can enjoy all these upgrades for ourselves?! The price was not as bad as we feared, and now our new sliding doors are on their way. Same pleasant process so far, and we look forward to the beauty, quiet, and temperature control we have noticed after the other installs. Thank you, Custom Exteriors!
    - Christa C.
  • JoseLuis did an amazing job on our windows. He took the time to make everything fit and work as it should. The time and care to repair any inconsistencies and not just place the window and move on was a great plus. He was careful with his surroundings, making sure furniture and floors were covered where he work as to avoid getting things dirty or damaged. Over all he did a great job, price was reasonable. I would highly recommend him and will use him again for other projects.
    - Jose G.
  • As we were thinking of doing a large-scale remodeling project at our house that included the remodeling of our kitchen, Laundry and 2 bedrooms in our home and after we met and spoke to many contractors for that job, we finally decided to hire SOD builders for that job. SOD builder’s had many years of expertise in their portfolio and they did had the ability to design and implemented our needs into a truly gorgeous kitchen. From the marble countertop as the center piece in the kitchen all the way to the backsplash in the breakfast bar… this new kitchen feels ours and it became the main focus room at the house. The bedrooms and the laundry room was also a great success in the design and implementation and we teared them all the way down to the studs and rebuild them all over again while making several changes that will improve the functionality of them. SOD builders did create several design concepts and shared with us many details to make sure everything will be exactly what we wanted and needed. Avi was positive, expert, and easy person to work and talk with. We could not be happier in our new kitchen, laundry room, bedrooms and breakfast bar.
    - Joseph J.
  • I am very pleased with the quality of work. The handyman was very friendly, professional, and extremely knowledgeable. He communicated very well and took the time to explain to me exactly what he was going to do and how he was going to do it. He took great care and pride to do the job right. He was a real pleasure to work with. He cleaned up after himself and made sure that everything was put back the way he found it. His price was very fair and I even gave him a little more because I thought he deserved it. I will definitely be using their services for all projects in the future.
    - Julio R.
  • The installation team of Alberto, Javier, and Luis did an excellent job. It was a three- day job to ensure the quality of the window installation. The windows look beautiful! The salesperson, Roch Miller, is fantastic. He goes above and beyond his duty to ensure that customers receive quality products and installation. He facilitates any issues in a prompt and exceeding timely manner. Roch really "rocks." Customer Service is responsive to any issues. I highly recommend this salesperson and company for any of your window needs.
    - Elizabeth T.
  • We give Sol and David (from Pacific construction and design) a A+ rating for the remodeling project that they did for us. The remodeling project involved the kitchen which includes: - Installing granite counters - New back-splash and cabinets - Relocating and installing the new stove and sink - Installing new lighting system. In addition to the kitchen, they did other few projects in other parts of the house like: - Raising the entry ceiling. - Putting in new doors, etc. We adore the completed remodeling every day since it was completed a month ago. We found Pacific construction and design on the internet and we asked them to meet with us about in regards to the kitchen. We were fascinated with their knowledge, and design ideas. While they prepared the proposal, Sol came over to the house more than once and meet with us before we signed the contract. Once we started the work, we valued his capability to manage the project. They met with us at the cabinet maker’s shop where we saw several cabinet Designs, and they assist us with all the details. Sol did a great job with all his communications with us and with all the other people involved. Sol and the whole crew were friendly and great workers. They followed through on all fronts and exceeded our expectations. We are very happy with the final outcome and give our highest praises to Pacific construction and design.
    - Hayden S.
  • Custom Exteriors was timely, professional, thorough, and a pleasure to work with.  David Lopez prepared the estimate, and of all the companies who came out, he was the most informative, patient, and straightforward.  Their price was neither the cheapest nor the most expensive, but rather the most reasonable, matching the product needed.   The installers were efficient, friendly, and left no mess.  We are glad to have chosen them, and we are calling them back for phase two of remodeling.  A+
    - Christa C.
  • Nathan came, one evening(which I appreciate as my job doesn't allow much free time for these kinds of things). After going through a few of the projects, some out door repair work, new patio/pergola, kitchen facelift I was getting a not great impression. Nathan was a little condescending, and quick to say how poor other companies were. I could tell he was going to pad the estimate with engineering fees and other not needed expenses ( I went to college for architecture, although I am not an architect currently). At the end of the projects which also included new hvac, new flooring for the whole home and a small bathroom remodel ( I only am listing these projects as this was not a tiny project). I asked when I would be getting the estimate, when I was told he does give estimates only ball parks and it would be more specific when they started and took actual measurements etc. after bad mouthing other contractors about how they change order you to death, not providing a written estimate to me was a poor way to start. And without an estimate I guess that is where all those change orders come from, when you have nothing in writing.
    - Eric K.
  • The first time he came, he was an 1.5 hour late and he had some lady in his car waiting for him. He said he didn't have all the tools with him so he scheduled another time to return. He asked if I really wanted to fix it right, so of course I said yes, then he said he'll have to saw the bottom of the door and install new hinges and adjust the automatic closure, plus install a fire stop on bottom of door. He says what I paid for wash't going to cover what I need.  When he return the 2nd time, he brought his tools and worked on the door.  When completed he presented me with a $220.00 bill.
    - Nancy Y.
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Door Installers in Hayward

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