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Auto Repair reviews in Hawthorne

  • A
    Eurotech USA Auto Body
    The owner, Fabian, said to let him take it apart and see what I needed. To my delight, he was able to fix it quickly and for less than 1/2 of what I expected. When I picked up my car, Fabian showed me exactly what was done and any parts that were replaced.
    - Carol M.
  • A
    Brake & Tire Auto Body
    I've been going there for about three or four years. It's convenient, it's down the street. The prices are acceptable. They seem to be knowledgeable. It depends on which mechanic is working on the car, but they seem to be knowledgeable.
    - Charles L.
  • A
    Mike (the mechanic and owner) is VERY honest and VERY reasonably priced! Mike will never try to and quot;selland quot; a service that you do NOT need (like some other places).
    Earlier in 2014, when I was shopping around for tires, I went to a shop (NOT Newtech) and they tried to and quot;scare meand quot; into thinking I needed all 4 struts (front and back) replaced - otherwise, driving my car will be in jeopardy (!). When I expressed hesitation in getting my struts replaced, the technician started to play and quot;mind gamesand quot; and he said and quot;Okay... I'll shave off $100...and quot; Still, my gut told me to shop around elsewhere. AND - Good thing I did! I went to Newtech Automotive and Mike examined my front and rear struts and he said the front struts were fine. But the back struts does have cracks and needs to be replaced. And I got quality struts (KYB's -- which are very good for Toyota's) at a very reasonably priced - both parts and labor.
    So, when my brakes started squeaking more than usual (in Oct 2014), I did not bother getting estimates from another shop... I just went straight to Newtech Automotive. Mike remembered who I was and I got my rear brake pad and disc rotors replaced at a very reasonably priced. He's very TRUSTWORTHY! And, Mike will NOT take advantage of a female -- who does not know much about car repairs).
    I am SO grateful to Newtech Automotive (in Hawthorne -- 131st Street and Inglewood Avenue)!! And, a shout out to Mike for being a good and honest mechanic (something very rare these days -- where there are so many mechanics trying to and quot;scareand quot; and sell you something you do NOT need) !!

    - Stella Y.
  • A
    They were busy when I pulled in but counter man was still friendly and got my info down. Gave me an estimate and time when expected complete and gave me a ride home. Service was actually done early and under estimate. Made it back to Drulis and was out with my car in under two minutes.
    - CRAIG O.
  • A
    Mesman Motors Asian Import Service
    Let me start with, I have been going to Mesman for over 10 years now. So this is not a one incident report. I found him in Santa Ana, near my job, which is where he was before he moved to Aliso Viejo. Geoff runs the shop with his Dad and they are very nice and honest. I do not trust anyone else with my car. I live 40 miles from work, and would take my Accord in when I went to work. I never had to worry about "things I really did not need" popping up. I used to go to a dealership before that and I swear I there was always "something". Then I realized they worked on commission, so I did not trust anyone after that, until I started going to Mesman. He is a hardworker and a family man, your wallet and safety are important to him. After I got my new accord, same thing, only Mesman. Every blue moon, I'd try the Honda Dealership up the street for a simple minor service, but when I'd take their recommendations to Mesman, they were discounted. The dealer once told be I needed new brakes, it was a lie. The last time I had to go to the dealer, it was my transmission. After I got the quote from DCH Honda, which was high and they were going to need to keep my car for several days, I called Geoff at Mesman, not only was his price much lower, but he'd have it done the next day. You better believe I drove that car very slowly and carefully 50 miles to Mesman. Enterprise is right down the street and he covers the base for big jobs. My last experience was yesterday. I am very bad about my oil changes and service, believe me, I must have the best built Honda Accord cause I don't take care of it. I called the minute I was ready to come in, and even though he was busy, he took me in. We decided to just to the oil change now, since I was low on time and call him to schedule the minor service I need. My car has 176k miles on it cause I drive it so much to/fro work and I trust that Mesman will be honest with me about what it needs. I plan on driving it until he tells me that repairs are not worth it anymore. When I take it in, he has the mechanics examine everything. Its like having a mechanic in the family, sorta.
    - Ms A.
  • A
    South Bay Lexus
    The service is wonderful. The mechanics seem to do a good job. The customer service representative is the best. She really goes the extra mile for everybody. She's a real ambassador for them. I probably wouldn't keep going to that dealer because they're so high, but she makes you feel so confident that they're doing a fabulous job.
    - ANNE L.
  • F
    In January at 83k miles we brought the car in for the 75k service. We noticed an oil leak and mentioned it but figured any cause would be found in the 75k service since inspection for leaks is part of the service. We ended up getting brake pads and the cooling system fixed as well and paid $928. The only outstanding issue they mentioned at that time was rotors. We declined. In March at 85k miles we did the rotors for $400. Only outstanding issues after their inspection report was minor cracks in the drive belt. About a month later we got a coupon for 10% of the drive belt. So at the end of May at 87,500 miles we brought it in for the drive belt and let them know the car was still leaking oil. We get a phone call that the car is leaking oil everywhere and it will cost $5400. I asked how they missed severe leaks like this the last 2 times they inspected the car. I got 3 different excuses. #1. We saw the leaks but didn't want to waste time telling you since you weren't spending $$ on the rotors. #2. We never saw the leaks. #3. We saw the leak but it was from the oil filter and it was replaced in the 75k service. So which one do we believe? Trust is gone now. Example. They quoted head gasket replacement for $3,300. When I compared prices with another dealer for the same job I was quoted $2300 off the bat. Southbay refused to budge on price because they said they wouldn't play the game of matching over the phone quotes even if it is from another dealer because they will just bait & switch me. We paid $130 for their "diagnosis" & the head gaskets were done for $2300 at that other dealer. They also told me that the drive belt was included in the 90k service & since I was at 87,500 mi & the car was wide open & most of the work was being done already I should just get the rest done now & save money. The 90k service would have cost me $850 later, but I only paid an extra $250 by doing at the same time as the other jobs. South Bay never offered that information or the opportunity to save money. They would rather gouge their customers I guess. I left a message with my story for the GM, Tim Uzeka and I didn't get a call till 2 weeks later from the customer relations mgr. She actually seemed to care & said she would have the service manager Jason call me. He never called so I called him today. He was rude, wouldn't let me talk, insulted my intelligence, raised his voice, & showed ZERO interest in keeping us as a customer. You know what he told me? "Our prices are higher because we pay Manhattan Beach rent & our prices reflect the type of customer we have". In other words, our customers are loaded so we are going to charge as much as we can get away with. You know how he tried to justify the $1000 price difference? "We use brand new bolts". REALLY??? Brand new bolts cost $1000? Then he suggested it was because labor prices are different. The other dealer charges $8/hr more than South Bay. Try again. We want our $130 back.
    - M T.
  • A
    Martin Chevrolet
    - stephen b.
  • A
    - Robert M.
  • A
    - Mario C.
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Auto Repair Shops in Hawthorne

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