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Computer Repair reviews in Grass Valley

  • F
    Quietech Associates, Inc.
    They did not scan for viruses first. They did the back-up. It took longer than they said it would.
    They back-up was bad, did not have all the documents, etc. Took it back. They fixed it supposedly. And of course sold me the best anti-virus program. We'll see. 
    I had another computer owner was supposed to help set up. She didn't accomplish it. When I told them I was bringing it there, I got a nasty email.
    Turns out her father owned the business. She took it over and is not good with customer service. She says she wants feedback but when you give it, she gets unpleasant. She insists on coming to your residence to fix your computer - you can't come to teh store. Creepy.  She refused to fix the issue and told me to go away. Very strange.
    The employee said he would get back to me. Still waiting......





    - Victoria Y.
  • C
    Grass Valley Computers
    Bob Rogers of Grass Valley Computers was really nice and delivered the computer to my place of business. My wife was really excited since it was a Christmas present for her.  The computer was a really nice ASUS Laptop.  My wife was very happy and everything seemed like it was going to work out, until my wife got hit by a virus. At that point she needed to reload her operating system.  Unfortunately, her computer did not come with a Windows 8.1 disc, so my wife called Bob Rogers and explained to him what had happened and Bob told her that he did not have a Windows 8 disc and that she would have to contact ASUS, the manufacturer, which my wife did and since the computer is still under warranty, they said to go ahead and ship it back to them and they would put a new hard drive in it and load Windows 8 for her.  That is all fine, except that she will be without a computer for close to a month (which is unacceptable) and we still WILL NOT HAVE A WINDOWS 8 DISC.
    So, I finally bit the bullet and went online and purchased an OEM copy of Windows 8.1, so that my wife can reload her system and get operational again.  I had to pay $100 for Windows 8.1 and I am not too happy about that and that is mostly why I am writing this review, that and to tell people to beware if you purchase a laptop from some guy and he does not give you a disc with the OS, then chances are he doesn't even own one himself and you too will be on your own!  I hope this helps someone out there who is buying a computer in the Grass Valley or Nevada City area of California.
    - Robert S.
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Computer Repair Services in Grass Valley

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