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Fitness Equipment Store reviews in Glendale

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  • On our first contact to the manufacturer they sent parts to deal with the issue. It took a week to get the first appointment with AK Treadmill. They hardly ever pick up the phone but will get back to you within the next two days.   Then AK sent somebody for the repair. Their guy showed up hours late. He looked at the brandnew unit and claimed that all of these would make some noise. After I told him that that was unacceptable he banged at the machine with a clamp (because he did not have a hammer) and then tried to bend some cover tins - to no avail. He could not find the source of the noise and tried to install the parts from the manufacturer. Then he claimed those parts were not right and left and wanted to order new parts. To get a new appointment took more than a week and the same guy came next time and tried to used his skills. He had forgotten to order the bolts for the new parts - they could not be put in. He tried to disassemble a few parts and reassemble them - only to experience an additional grinding noise. He wanted to order additional parts. Well, the next four weeks we experienced the same slow procedures getting parts and an appointment. The same guy came out another two times and was not able to repair our new machine. But then he tried to blame us for the malfunctioning by reporting to the manufacturer that the unit had not been staged in the right place - exposed to heat and humidity. That was absolutely untrue - the unit was fully covered and leveled from the beginning. After many phone calls to the manufacturer they suggested to send parts directly to me and that I did the repair myself. I agreed wholeheartedly. I got the parts, exchanged them, put everything together thoroughly and since then we are finally (after more than six weeks and four visits from them) able to use our machine without problems.

    AK Treadmill has several addresses, this guy came from the above address, but he could have been a sub contractor. Their Website Look at a review on Yahoo.

    All in all a horrible experience. Long waiting for an appointment. Their guy was not able to fix the problem
    - Alexandra R.
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Sports Equipment Stores in Glendale

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