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Basement Waterproofing reviews in Glassell

  • A
    Alpha Structural, Inc.
    We have a strange leak in our basement that recurs every time it rains. To figure out the potential source, we called Alpha Structural, and the entire team was outstanding from the get-go. Lisa Hunter first took a detailed account of and keen interest in our situation, and then Gary Coffing came to inspect our house. Gary possesses an incredible wealth of knowledge about foundation and structural integrity, and gave us a very fair assessment of what might be happening, and what we could and should try first. Rather than make a hard sell to engage Alpha in a major investigation, he suggested we first try a few simpler solutions, including fixing the grading of our soil leading to the basement as well as our gutters. Perhaps this won't work and perhaps it will, but the point is he gave us a full account of what may be happening and a number of specific things to try before pulling the trigger on a major structural ordeal. A HUGE thank you to Gary and the whole team. We hope it doesn't come to it, but if we do need to go down the route of major structural work, we will absolutely call you again.
    - Amanda W.
  • A
    Ninja Plumber
    It is almost complete, and I will update when it is 100% complete. Overall, Matt was excellent. He provided a solid crew, did exactly what he said he was going to do, provided answers to all my questions, accommodated my needs, and was always professional and friendly. There were a lot of pieces to this project (several of which I did not mention above) and he remembered and did them all without me having to remind him. When there were unexpected issues during excavation, he didn't complain or charge me more, he just handled them. When there were issues with the neighbors he accommodated them. When he had concerns, he shared them with me so I could decide what do to. There were a couple of snafus, but when they came up, Matt was apologetic and/or adjusted the work to my satisfaction. He also was WAY better than any contractor I've ever seen in terms of keeping me informed, keeping the area clean, and cleaning it up beautifully when done. And most importantly of all, the solution he designed for my project was thorough, thoughtful, and smart. I won't know the final result until the next El Nino, but I was very satisfied with his work ethic, skill, knowledge and professionalism.
    - Robin M.
  • A
    Absolute Maintenance & Consulting
    We had water seeping into our lower level. We are on a hill, so the downstairs bedroom is partially underground. In the Spring, while the leaking was active, Jaime came out and performed an inspection. He found quite a few areas where water was coming through the foundation. The previous owner had also told us this was a problem area. It took us a few months to be ready for the work required on our end, but Absolute stuck to the quoted price, despite our delay in starting the job. Once we did get it scheduled, I do wish they had been a little clearer about how many days the work would take. I also had to call in my own dig alert. But Jaime & his crew worked hard and were very courteous. They answered all of my questions and always arrived on time. My front yard got pretty trampled, but they were careful once I pointed out some plants that were getting buried. It was a lot of work to get the trench dug, so it was no surprise that it got messy. The new wall they built looks great. Most of it is buried, but you can see the top of it like a curb at the base of the house. They also did a nice job patching & painting the interior. And the owner was very nice on the phone, making it clear that we would be a priority if any leaking occurs this winter.
    - ANITA S.
  • F
    A X M WATERPROOFING CO
    The owner of the company was erratic about returning phone calls. He was two hours late for our appointment, rushed through his inspection of our house and didn't listen to what we were saying. He never sent an estimate and even said, "I needed him more than he needed me".
    - BARBARA M.
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Waterproofing Contractors in Glassell

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