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Door Installation reviews in Georgetown

  • F
    Bob's glass has been one of the worst customer service experiences I have ever had from any company in any industry.  Bob the owner does not care about or even respect his own customers.   He does not acknowledge any wrongdoing on his part but rather blames the customer.                 
    We were recommended Bob's Glass by our renter's insurance agent, to replace one, exterior, sliding, patio door, glass pane.  First, we had a friend of ours who worked for a glass company for 16 years evaluate the glass and give us an estimate.  The glass was Low-E glass and the estimate was around $300.                
    My wife explained this to Bob (the owner), over the phone several times, and our insurance agent put it in the original service request that was sent to Bob's Glass.  Bob proceeded to basically call my wife an idiot, and refuse to believe that it was Low-E glass, he insisted it was clear glass WITHOUT EVER COMING OUT TO SEE THE DOOR!!!  Then his worker shows up a few days later WITH THE WRONG GLASS!!!  This also resulted  in me wasting  4 hours of my own time, work, and over 1/2 tank of gas driving to the house to oversee the repair.                
    So Bob's Glass rescheduled for Friday the 13th, to return with the correct glass, to repair the door between 8am-10am.  My wife and I don't live at this residence any longer and now live 1.5 hours away, and we both work, so we had to have a friend/neighbor go to the house to oversee the job.  Bob's Glass arrived late.  Through this whole process Bob the owner of Bob's Glass has remained unapologetic, condescending, and disrespectful.  
    Avoid this company at all costs, I will never use them again, nor recommend them to ANYBODY.  STEER CLEAR OF BOB'S GLASS.
    Original Service date: 07-11-2012 Actual Service Performed: 07-13-2012
    - Dave B.
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Door Installers in Georgetown

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