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Find Top-Rated Frazier Park Garage And Driveway Services

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Garage & Driveway reviews in Frazier Park

  • F
    King Door Company Inc
    Avoid King Door unless you want a miserable experience. Their customer service rating would be represented by a negative number. I ordered two garage doors from King Door, and what an experience. They came to my house scoped out
    and measured the job. The next day they called me with a final price of which I agreed too. We scheduled the installation for three weeks out as we were moving into the house. I scheduled that day off at work and had to pay someone to work my shift.
    The day before installation, King Door contacted me and informed me that their guys would be loading the truck at 8AM the next morning and heading my way.. should be there by 9:30. I live one hour from their facility. As everyone knows, when you move everything gets piled in the garage and then sorted through. We���re no different. So that morning I called King Door to make sure everything was still on schedule. I was informed that their guy (now singular) was going to make a QUICK service stop on his way. I proceeded to move everything out of the garage, took me about an hour and a half. Then the wait began.
    Their guy shows up at 1PM; the same guy that scoped out and measured thejob. Why you send one guy to install two
    garage doors and openers is beyond my comprehension. When I inquired as to his being alone, he told me that King Door always only sends one guy to jobs that are that far out. He proceeds to unloads some of his tools and then calls, I assume, his boss and informs him that it was going to be a six hour job. A few minutes later, the guy informs us that they would have to reschedule and come back and do the installation some other day. Here I sit with my truck and driveway full of stuff from the garage. Needless to say I was a little hot under the collar. I called King Door to get firsthand what the problem was. I was informed that there
    was nothing that could be done and it would have to be rescheduled. It was later explained to me that they (King
    Door) needed to get the truck back and load it for another job. I guess my jobwasn���t important as others. That���s what
    I get for paying in full in advance. I told King Door that if this was an example of their customer service that I just wanted my money back and I���d go elsewhere. The next morning I called and explained that I wasn���t as p***** as I was the day before and asked if they wanted to keep my business. They said yes and I said ���what are you willing to do to keep it���. I was told that they would have to talk to the owner and would call me the next morning. Needless to say, the next morning comes and goes ��� no phone call. I call a little after noon and get this ���OK, let���s get the installation scheduled.��� When I inquired as to what the owner said, I was told that the price was the price and that there was nothing they could do. I informed them that I would be coming down
    to get my money back and go elsewhere.The biggest shock was their attitude ���the price is the
    price���. I never asked for a price reduction. I would have been more than happy with the response ���how about an
    extra remote, how about an exterior keypad or we���ll send two guys next time and, if necessary, they���ll help you move the stuff back out of the garage���. Any response like that and King Door would have kept my business. The only positive is that I had no problem getting my money back. And I have gone one elsewhere.
    - Roseanne N.
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Garage And Driveway Services in Frazier Park

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