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Home Health Care reviews in Fountain Valley

  • C
    Hospice Touch
    My only prior experience to Hospice Touch was Kaiser's program in
    1983.   Yes, that was a long time ago.  Yet 30 years ago when hospice
    was in its infancy in the U.S., I had one amazing, grateful experience.
    Unfortunately, I didn't walk away with that feeling about this provider
    when my mother passed away in September 2011.
    Perhaps it was because I had experienced hospice with my father for a longer
    period of time that I did not get the chance to fully experience Hospice Touch
    in its best light.  If I can remember correctly they served us for maybe 6-8 weeks.
    My mother died much faster than I anticipated. 
    My initial consult with the 'go-to' team (men in suits) occurred in my mother's
    senior residence and was attended by the owner of the residence and my mother.
    They were delightful, caring and thorough.  They assured me they
    would take care of all the Medicare paperwork and confirm their services would
    be N/C.  They did all they said they would do.
    I am not a frequent caller nor do I like to be bothersome but I can be
    assertive when necessary.  My infrequent calls to our nurse were not always promptly
    returned.  Our nurse appearing very competent, was not a warm individual and I often felt her caseload
    might have been a large one.  She assured me she would always get back to
    me but others in more critical need had to be seen to first.  While I completely understood it then and
    understand it now, it didn't make me feel any better about my mother entering
    her final days on this earth.  I guess whoever was closest to the finish line received more assistance.
    While we didn?t want to be first we wanted someone to drive
    alongside and make sure we were still in the race.
    My challenges continued with their night answering staff that were
    flat-out incompetent.  To HT's credit, they
    got right on it and dismissed those who needed a job elsewhere.  The
    director called me about my mishap and they had a meeting about it with their
    staff.  While I commend them highly for
    their follow-up, there was just something in me that began to mourn "I
    don't want all this happening on my watch.  They were supposed to assist
    me, come along side me, I didn't want to manage them manage my mother."
    Besides the drive-through people on the desk at night, all other administrative
    functions were done properly.  Meds reviewed, some discarded and new
    medications introduced. Hospital bed and breathing equipment ordered and
    delivered promptly.  The darling little social worker that sat next to my
    mother in the drawing room while assessing her cognitive abilities, was
    probably the one I remember most.  She was very loving and very kind,  She held my 
    mother?s hand. The Touch.
    I remember, my mother, a very loving and social creature, was tickled with all the fuss.  I also 
    remember her looking up and asking me, "Am I going to die?"
    Shocked at her remark and holding back tears, I said, ?Of course.?
    We are all going to die, we just don?t know when.?  She was satisfied and happy. 
    My mother was dying from dementia and lung cancer she didn?t know she had.
    Our of death arrived and arrived quickly. 
    What did I expect and didn?t receive?  The Touch - with the exception of the young
    woman who held my mother's hand. Yes, I received hospice but I never felt their Touch on my life or my
    mother?s.
     
     
     


    - Joan K.
  • D
    Golden Years Senior Care
    We spoke with them extensively. We interviewed two people they sent to us. The owner presents well but I was not that happy with either of the people. They were not professional and when the services were performed, they were inadequate. A vehicle for transporting the elderly person, an SUV, was too high for them to get in. The company did nothing to correct this when we brought the problem up. Personal items from the household disappeared while one of the health workers was there. We contacted the company and left two messages, none of which were returned. They just wanted to be paid. They also require a very costly deposit which fortunately we did not pay. We did pay for the services, reluctantly.
    - ROBYN P.
  • A
    Stairlifts Made Simple
    All went well and the batteries were replaced.  Stairlift works as good as ever.  He was very friendly and helpful.
    - George H.
  • A
    Berkshire Healthcare Services
    Although they were not able to provide the service because of family medical issues they went above and beyond in locating a provider for us and diligently followed up to make sure the work was done.
    - michael f.
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Home Health Care Providers in Fountain Valley

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