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Auto Glass Repair reviews in Fountain Valley

  • F
    Safelite AutoGlass
    To start I own a 2005 Porsche 911 turbo,
    so I am very particular about my car.  I performed some research online
    and on a Porsche forum I follow someone had recommendations  safelite autoglass.  On the forum a
    person  said you could get OEM Porsche windshield
    glass from safelite installed.
     I called safelite (toll free#) and
    asked the first person I spoke with about OEM glass, she didn't know what I was
    talking about and then started arguing with me saying safelite only installs
    their own manufactured windshields.  She insisted I was wrong so I let it
    go and decided to call them back the next day.
    The next day I spoke to a guy at safelite (toll free#)who
    said I could order OEM glass and gave me a price quote and then set an
    appointment for me the following week. 
    He said the windshield  would take
    a while to get it shipped to their install location in Irvine so my appointment
    was for the following week.  He also told me I need to go to their
    locations because Porsches windshields could be tricky and  then contacted the Irvine manager who insisted
    I bring it in.
    So... I have to drive 10 miles in traffic which takes about
    30 minutes at 1:30PM (in the middle of my work day).  When I get there they seem to be expecting me
    but then say ?the glass is still not there? and ?it shows in route?.  I wait around a bit and then a gentleman
    named Jesse offers to help.  He tells me
    it was not ordered and needed to be ordered from Porsche.  I told him? that?s what the guy who set the
    appoint said he did and that they should have called me earlier before I drove
    all they way down there? .  I
    purposefully did not set any business appointments for the rest of the day
    because I was told to schedule 3 hours for the job.  Jesse also says that I might as well go home
    and he would call me to let me know about when the windshield might come in and
    how much it would cost. 
    It seems to me nobody at safelite know
    what is going on and they are constantly contradicting each other.  Jesse did call me 2 hours later and said he
    could order the glass.  Again I though
    that is what they did the first time. 
    I am going to go with  an indepent Porsche shop and pay about 20%
    more, but they are going to get the windshield by the next day and I am
    confident they will do it the job  right.
    Just another example of trying to save a
    buck and end up spending twice as much time and energy . I guess you get what
    you pay for.  Safelite total wasted about
    3 hours of my life which is worth allot more than the $300 I would have
    saved.   I wish they would have had the courtesy to
    call me and let me know that the windshield was not there.
    Totally unprofessional!!!!
    - Bryan M.
  • A
    Called Derrick and scheduled a mid-morning appt at my house for the next day. I got a call about the time I was expecting him explaining that he had had to wait for a delivery and that he'd be another hour or two so he could run to the warehouse to pick up the new windshield. It meant I had to hang around another couple hours myself but it wasn't too big a deal. Our mid-morning appt was never a specific fixed time, so I can't fault him too much. I was happy he at least called to tell me why he was running behind.
    He spent at least an hour + making sure the new windshield was properly installed and all the gaskets and molding were properly seated.
    Derrick was personable and professional and his price was very competitive. I would recommend him to anyone needing glass replacement services.
    - Bill L.
  • A
    OC Windshields
    A vagrant broke into my car via the passenger vent window. It was a mess. Luckily, only spare change was stolen. OC Windshields came to my place of work and replaced the glass while I was working. It took about 20 minutes. Overall it was a pleasant experience. The mobile service is really convenient and the price was very competitive.
    - Richard T.
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Windshield Glass Repair Services in Fountain Valley

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