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Flooring reviews in Fallbrook

  • A
    A-1 Factory Direct Carpet
    There was a hitch with our 1st carpet choice not being in stock and unavailable for at least a month. Our 2nd choice was in stock. The delivery was delayed due to a mixup on the delivery; however the install manager, Tony, stepped up and got it installed later on the same day.
    - Joseph L.
  • A
    A-1 Factory Direct Carpet

    I can't say enough about the quality and service of A-1 Factory Direct.  We placed our original order back in February of 2014, but had to wait for the product to be shipped from France.  It took several weeks, but our Sales Rep (Rich) was always in direct contact with both ends and kept us apprised of the situation.  The vinyl flooring was installed in May, followed by the carpeting.  We experienced some major problems with the vinyl product and even contacted the manufacturer of the vinyl.  We felt that the installers did the best they could with the product they had to work with.  To make a long story short, we received a call from Rich and he asked if we would like to come in and choose another no extra charge.  They hired a professional contractor to install brand new vinyl flooring and they did a fabulous job!  It took 2 1/2 days to complete because of the large area that was covered, and we couldn't be happier with the results.  The flooring  and carpet match beautifully with cabinets throughout the living room, kitchen, dining and laundry areas.  Rich went above and beyond the call of duty to make sure we were happy.  This service was exceptional and I highly recommend A-1 Factory Direct for the highest quality of customer service!

    - Catherine H.
  • A
    I called Eric to see if he could clean or refinish my hardwood flooring.  After answering a few of his questions, he recommended that I have the floor cleaned rather than refinished.  Unfortunately, that is a service he could not provide, but is referring me to another company.  I really appreciate his honesty and helpfulness.  I hope I get a chance to give him some business in the future.
    - Patricia P.
  • D
    The price wasn't so bad but the installers never showed up when they said they would and most of the days they wouldn't even give me an idea of when they would show up.  We were told to
    have the furniture moved out and they would be at the house first thing the
    next morning.  My husband and I were up until12:45 a.m. busting our tails
    to get the furniture moved and they showed up at 11:30 a.m. the following
    day.  That irritated me.  I was told it would take a total of about 3
    days.  They took a total of 7 days but not full days.  They would
    show up anywhere from 10:30 am to 1:30 pm and then leave at 5:00.  If they
    came, did their job and left it could have been done in 3 days.  I was
    told repeatedly by the crew leader that they were late because of traffic and
    road blocks!  Really?  I know that it is 1 hour from their store to
    my house and if that was going to be a problem they should not have taken
    the job.  I commute 50 minutes every morning and I might be
    5-10 minutes late once in maybe 6 months or so.  When they left they
    left a huge pile of trash, enough to fill a pick-up truck bed and they
    dumped a bunch of nails and screws in my gravel driveway.  I also found
    numerous cigarette butts around after they left.  The carpet along the
    edge of the tub is not even attached.  The salesman called and told me he
    had been on vacation and that was the reason he did not return my calls. 
    When I called the store to complain I was told I had to talk to the
    installer.  Every morning it was 5-10 minutes of excuses of why it took
    him so long to get to my house.  I was very disappointed with
    this provider and would not recommend this store to anyone.

    - Kathy F.
  • A
    Curt Stika has 37 years of experience with many varieties of floor coverings. The workmanship is excellent and he returns calls promptly 7 days a week. He works with excellent sub contractors, but he is also very hands on. He is very knowledgeable on flooring. He works hard and has a keen eye for color and shape. My living room is a sunken living that is 420 square feet. The workers are extremely clean and leave the job site in meticulous condition each day. We are delighted with their performance.
    - Roger B.
  • A
    We had been recommended to Sid's Carpet Barn, Barbara specifically, by family who had done quite a bit of research before putting in their own flooring. We also did more research on our own, and felt confident to go with Sid's. Almost everything went smoothly, and I would use their services again. However, I would ONLY deal with Barbara, and possibly with Jeremy, as unfortunately, the man in the back office (I wonder if the owner's know how their general manager comes across to customers?) was very unprofessional, at best. If he were the only one there, I would have taken my business elsewhere.
    We are ultimately very satisfied with our new flooring...thanks Barbara!
    - Carol H.
  • A
    It's always Carlos and his crew, Abraham and Rick, and the three of them are nice and have great personalities. He came on time for the bid and told me that once they started they wouldn't leave until they were done and that's exactly what they did. They did a fantastic job.
    - CARLA A.
  • A
    Coles Fine Flooring ��� San Marcos
    It was wonderful.
    - Andrea V.
  • A
    A-1 Factory Direct Carpet
    They were in and out in a timely manner and left things as they should have.  Everything was clean and I didnt even see where the carpey repair was.
    - Ruth P.
  • B
    A-1 Factory Direct Carpet
    Everything went well.�� They were efficient, timely, and the did the work as specified.
    - Scott D.
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Flooring Installers in Fallbrook

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