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Carpet Cleaning reviews in Fairfax

  • A
    Fiber Care Carpet Cleaning
    Sebastian was super flexible about coming when it was convenient for me. He was exactly on time and did a great job. He was pleasant and professional and I'm very happy with the results. I did not comparison shop based on rates but I think that his fee was quite reasonable.
    - Douglas W.
  • F
    Bay Area Carpet Master
    All the carpet and upholstery went fine, but the floors were (and still are) a complete disaster.
    We live in a nice little house in Fairfax, originally built in the 1920's.  We are blessed with really nice hardwood floors - they're actually one of our favorite features of the house, and guests comment frequently on how nice they look.
    Since we moved in a little more than two years, we always thought it would be nice to have someone come give them a good cleaning to help get some of that worn-in dirt out and really get them looking nice and shiny.  We were excited to find Bay Area Carpet Master, and they offered a great price.  They were responsive, prompt and courteous.
    When they left, the floors didn't look very great - they were streaky, dull, and you could see the marks from the buffer.  The tech assured me the wax would soak in to the wood.  Fast forward a couple weeks, and it's actually gotten worse.  You can see marks from every little move of a stick of furniture, and foot prints.  They were stick and gummy.
    I reached out to Ben at Bay Area Carpet Master, again, very responsive, but asked me to wait another couple weeks, they'll get better.  So I wait another couple weeks.  Floors don't get better, back on the line with Ben.  He offers to come out and rebuff.  They come out again, rebuff, and floors look much better - at least for a couple of hours.  Then back to the same problems.
    At this point, I start to think that there's something really wrong with the way that job was done.  If you spent $500 for clean wood floors, and ended up with dirty, smudged ones, you'd likely lose a little faith in the vendor too.  So I talked to the fella that used to own the house, a contractor, and a floor expert - just buddies of mine that happen to be in the trades.
    They all agreed that wax should never have been applied in the first place - totally wrong for this kind of floor, and that it will need be removed with a very fine light sanding, and then the floors need to be recoated with epoxy.
    So I get back with Ben, and explain this.  I ask him to come and remove the wax, and give me a refund for the floor work, since I would now have to go to considerable personal expense and effort to fix the issue caused by him applying the wrong thing to the wrong floor.
    He gets back to me and says, they did the job right, they are unable to remove the wax, and they can only rebuff.  He also tells me that all this is basically my fault, and that I should have consulted the floor guy before having Bay Area Carpet Master do the job. Are you kidding me? 

    Please, that's like me taking a wool sweater to the dry cleaner, and he washes it in hot water, and then shrugs his shoulders and says "Well, you should have checked it with a fabric specialist." 

    I mean seriously Ben, YOU are the carpet and floor guy.  You're supposed to be the expert, not me.
    The only saving grace is that he did promptly provide a refund of the full floor cleaning.  Too bad for me that I still have to come out of pocket a pretty penny and a good amount of time and effort to fix the problems left behind by Bay Area Carpet Master.   And yeah, months later, it still looks just as bad, so if you decide to ignore this review and hire them to come do your floors, don't trust them for a second if they say "It will get better."

    - Anna L.
  • A
    Superlative Steam Cleaning
    Danny was very courteous in her communication and managed to fit me in to a busy schedule with late notice. The carpet was cleaned well! They cleaned my studio carpet and were supposed to clean an area rug but I forgot to make it accessible so that's my fault.
    - Heather W.
  • A
    Superlative Steam Cleaning
    See above. It's good for you to know approximate square feet, stairs and number of steps, and be forthright about carpets' condition so they can give you accurate estimate and schedule enough time. Estimate by phone certainly beats having to have a first appointment for estimate before scheduling the cleaning. Worked most of the day; I had to insist he take a break and share hamburgers and fries with me, or he would have skipped lunch. This experience really says it all for subscribing to Angie's List.
    - Dave M.
  • A
    Superlative Steam Cleaning
    All in all a very good experience from the first call to the finished sparkly clean carpets.
    - Grace D.
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Carpet Cleaners in Fairfax

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